Policies and procedures







Amended: October 2023

To be reviewed: October 2024


Wren Day Nursery

Stoneleigh Park, Kenilworth, Warwickshire, CV8 2LG

Tel: 024 76 418957


[email protected]





Admissions Policy

Registration Procedure

Care, Learning and Development Policy

Key person Policy 

Parents As Partners

Inclusion and Diversity Policy

Behaviour Management Policy 

Healthy Eating Policy 

Procedures for Children with Special Dietary Needs

Milk Formula/Breast Prep

Rest and Sleep Policy and Procedures 

Safeguarding Children and Child Protection

Online Safety

Special Educational Needs Policy and Procedures

Transition, Continuity and Inter-agency Working Policy and Procedures

Complaints Procedures

Whistleblowing Policy 

Staff Recruitment Policy

Staff Training Policy

Lone Working

Health and Safety Policy

Health and Safety Procedures

No Smoking/Vaping Policy

Fire and Emergency Evacuation Procedures

Accident Procedures

Sickness and Illness Procedures

Medication policy

Security Procedures

Missing or Lost Child Procedure

Late Collection Policy and Procedures

Arrivals and Departures

Confidentiality Policy

General Data Protection Regulations and Privacy Notice

Photography and Filming Policy


Internet and Email Usage Policy

Mobile Telephone/Camera Policy

Social Networking

Babysitting Policy

Adverse Events/ Extreme Weather

Prevent Duty and Promoting British Values

Food Play

Critical Incident

Hot Drinks policy

Toilet training policy

Risk Assessment and Safety checks 

Animal Health and Safety


Supervision of Children

Sun care policy





At Wren Day Nursery we believe that every child deserves the best possible start in life, so we aim to provide the highest possible levels of care and education for children and a high standard of service for all parents. With this in mind we have worked closely as a team to produce a document that incorporates all the policies and procedures that we follow and firmly believe in.


Where the term parent/parents’ has been used it refers to the child’s primary carer/carers.


We will ensure that any changes to this policy will be notified to everyone affected -. staff, parents/carers and voluntary workers and that everyone is fully aware of the channels through which they lodge complaints and appeals on all matters.


These policies and procedures are reviewed at least annually and more frequently if circumstances require.


Reviewed October 2023






Owner: Penny and Phil Shaw

Manager: Aimie Luckett

Deputy Manager: Katie Evans

3rd in Charge: Nicola Timms

Safeguarding DSL: Aimie Luckett, Sam Manderston, Katie Evans

Special Educational Needs (SENCO):  Sam Manderston

Special Educational Needs Assistant: Sade Barham

Baby Room Leader:  Nicola Timms

Toddler Room Leader:  Katie Evans

Toddler Room Deputy: Charlotte Davis

Junior Room Leader: Bon Thompson

Pre-School Leader:  Catherine Haggerty

HR/ Office Manager:  Alethea Slee

Time2Talk Champions: Aimie Luckett (lead assessor), Sade Barham

























EYFS: 3.28 – 3.31, 3.55, 3.58




Wren Day Nursery aims to ensure the provision of quality childcare while providing flexibility for parents, balanced with the effective running of the nursery.  We aim to ensure that on the admission of children all individuals are given equal concern and treatment.


Our site can cater for 104 children in one day between 6 weeks and 5 years old.


The numbers and ages of children admitted to the nursery comply with the legal space requirements set out in the Early Years Foundation Stage (EYFS). When considering admissions, we are mindful of staff: child ratios and the facilities available at the nursery.


Applications for nursery places will be considered on the following basis:

  • Priority will be given to parents requiring full time and full day places.
  • A minimum of 2 sessions per week (a day = 1 session) must be booked in line with good childcare practice, to help child/staff relationships and ease the settling in period and also to enable effective planning within the nursery.
  • Where possible, within the above criteria, priority will be given to siblings of children already attending the nursery.


We operate an inclusion and equality policy and ensure that all children have access to nursery places and services irrespective of their gender, race, disability, religion or belief or sexual orientation of parents.


Wren Day Nursery is registered with Ofsted (Reg N0: 200840) to be open from 07.30 - 18.00.

Nursery Sessions are offered as follows:

  • Full day places are from 8.30 am to 5.30 pm
  • Part time places are 8.30 am – 1.00 pm or 1.00pm – 5.30 pm


Early starts and late collections must be booked in advance and charged extra at £2 each per child per 30 mins.


Wren operates a late fining system, if parents are more than 5 minutes late collecting their child without notifying nursery, there will be a £3 fine for every 15 minutes that they are late. Parents will be asked to sign for the late charge upon collection.


There is a separate pre-school policy for funded hours places.


Wren Day Nursery acknowledges that parents’ needs may change. Consideration will be given to an alteration in sessions subject to the changes being compatible with the efficient running of the nursery. If agreement is given to an alteration in sessions, an increase in sessions will be carried out as soon as possible, a reduction in sessions will require 4 weeks’ notice given in writing. Full fees will be charged for the notice period.


Refunds cannot be given for non-attendance, sickness or other reasons, as our staffing costs are incurred even if the children do not attend as planned.  Days booked may not be swapped – additional days will be charged at full rate and only if spaces are available.


We offer each child up to 15 days/sessions at 50% discounted holiday entitlement (not applicable to full time places) provided it is booked with at least 4 weeks notice.  The Holiday year runs from September - August in line with the academic term. Outside of the notice period or if exceeding entitlement, holiday dates will be charged at full nursery rates.


Prior to a child attending nursery, parents/carers must complete and sign a contract and registration form (see registration policy). These forms provide the nursery with personal details relating to the child. For example, name, date of birth, address, emergency contact details, parental responsibilities, dietary requirements, collection arrangements, fees and sessions, contact details for parents, doctor’s contact details, health visitor contact details, allergies, parental consent and vaccinations etc.


This policy was adopted on

Signed on behalf of the nursery

Date for review

August 2023

Aimie Luckett

August 2024







EYFS: 3.73



When a parent/carer decides to place their child in our care they are required in advance to complete and sign a contract between themselves and the nursery and to provide the following information:

  • Child’s full name
  • Date of birth
  • Born at XX weeks
  • Name and address of child; name and address of parent(s)/carer(s)/guardian(s) place(s) of work
  • Which of these parents/carers/guardians the child usually resides with.
  • Who has parental responsibility for the child
  • Adults authorised to collect the child
  • Details of legal contacts if applicable
  • Emergency contact details
  • Dietary requirements, preferences or food allergies
  • Special health requirements or allergies
  • Emergency medical treatment authorisation; including Calpol/Piriton.
  • Permission to sleep outdoors
  • Details of any cultural/religious preferences
  • Details of any learning difficulties or disabilities
  • Permission for photographs to be taken of child for both journal records and for promotional activities.
  • Permission for children to go on supervised walks on site.

If a parent does not have parental responsibility or has a court order in place to prevent this, we must have a copy of this documentation for the child’s records. If a child is registered by one parent of a separated family, we request disclosure of all relevant details relating to the child and other parent such as court orders or injunctions. This will make sure we can support the child and family fully in accordance with the policy set out below. 


We also record and submit the necessary documentation to the Local Authority regarding individual children receiving the free entitlement to early years provision via the Early Education Funding.  This includes:

  • Full name
  • Date of birth
  • Address
  • Gender
  • Ethnicity (parent/carer supplied voluntarily)
  • Special educational needs status
  • Number of funded hours
  • Total number of hours (funded and non-funded)
  • Parents full name, DOB or N.I number.


This policy was adopted on

Signed on behalf of the nursery

Date for review

October 2023

Aimie Luckett

October 2024




EYFS: 1.1 – 1.17, 2.1-2.6, 3.1, 3.20, 3.27, 3.59, 3.68, 3.80




At Wren Nursery, we aim to provide children with high quality care and a wide and varied range of activities and experiences, which promotes their learning and all-round development. We recognise the importance of play for all children and ensure that we provide the opportunity for play both inside and outside throughout the day. We value the experiences that children have at home and endeavour to build on these at nursery, enhancing these. We recognise that each child is an individual and consider children’s needs, interests and development when planning a challenging and enjoyable experience across the seven areas of learning and development.


Our staff guide and plan what children learn reflecting on the different rates at which they develop and adjust practice appropriately. Our aim is to support all children attending the nursery to attain their maximum potential within their individual capabilities.


Our curriculum

At Wren Nursery, we take aspects of the Development Matters guidance (Early Years Foundation Stage) to provide a broad and balanced curriculum that is sequenced and progressive throughout the nursery.


We put emphasis on children’s development in the three prime areas as we recognise that these underpin a child’s learning and development:

  • Personal, Social and Emotional Development
  • Communication and Language
  • Physical Development


We provide continuous provision and activities that also meet the four specific areas:

  • Maths
  • Literacy
  • Understanding the World
  • Expressive Arts and Design


We ensure that the educational programmes are well planned and resourced to have depth and breadth across the seven areas of learning. They provide interesting and challenging experiences that meet the needs of all children. Planning is based on a secure knowledge and understanding of how to promote the learning and development of young children and what they can achieve. We support and enhance children’s learning and development holistically through play-based activities. We review all aspects of learning and development and ensure a flexible approach is maintained, which responds quickly to children’s learning and developmental needs. We develop tailor-made activities based on observations, which inform future planning and draw on children’s needs and interests. This is promoted through adult-led and child-initiated opportunities both indoors and outdoors.


Children are encouraged to create their own play opportunities and make choices about their play. They are given the opportunity to use their imaginations, develop their natural curiosity and take part in a range of challenging activities within a safe environment.  We recognise the unique opportunities that outside play can provide and the importance of encouraging children to be interested in the natural environment. The outside area is used as much as possible. Outdoor play is not restricted by weather conditions, providing that it does not present a Health and Safety risk to children or staff.


We aim to ensure that the care, activities and experiences provided:

  • Are enjoyable and fun for the children
  • Are accessible to all children, including those with special educational needs
  • Promotes the children’s self-esteem
  • Appropriately responds to the children’s needs
  • Promotes the children’s independence and self-help skills
  • Meets the individual learning needs of all children
  • Provides the children with challenging and rewarding activities and experiences
  • Includes individualised learning opportunities for each child
  • Are appropriate for the children’s age/stage of development
  • Builds on the children’s own interests and experiences
  • Promotes all areas of development and learning
  • Ensures a balance of activities and experiences across all areas of learning and development which are planned and informed by the use of our ongoing observations and assessment of each child
  • Uses everyday routines and experiences as learning opportunities
  • Encourages the children to become active and confident learners
  • Prepares children for the next stage of their learning and development.


We ensure that we:

  • Use the outdoor area, local community and environment to enhance learning opportunities for children
  • Reflect positively the multi-cultural society in which we live
  • Reflect positively the diversity of families that live in our society today
  • Reflect positively the diversity of differently able people who live in our society today.


Recording of learning and development

We maintain a personalised record of every child's development, showing their abilities, progress, interests and any areas requiring further support.


For children whose home language is not English, we will take reasonable steps to:

  • Provide opportunities for children to develop and use their home language in play and learning and support their language development at home; and
  • Ensure that children have sufficient opportunities to learn and reach a good standard in English language during the EYFS, ensuring that children are ready to benefit from the opportunities available to them when they begin year one.


Assessment is an integral part of our practice and we carry out ongoing assessment (formative) through daily observations whilst ensuring that this does not take us away from interacting with the children.


Summative written assessment is carried out at set points of the year including:

  • One assessment during a child’s time in Baby Room.
  • A progress check between the age of 2 and 3
  • A summative report when transitioning to school.


We acknowledge parents/carers as primary educators and encourage parental involvement as outlined in our Parents as Partners policy. We build strong home links in order to enhance and extend children’s learning both within the nursery environment and in the child’s home and have regular meetings with parents/carers to keep them up to date with their child’s progress. 


We share information about the EYFS curriculum with parents/carers and signpost them to further support via the following website:



This policy was adopted on

Signed on behalf of the nursery

Date for review

October 2023

Aimie Luckett

October 2024

























EYFS: 1.16, 3.27



The National Standards describe key persons as “providing a vital link with parents and carers and crucial in settling children into the setting” (Ofsted 2001).  A baby or child starting or transitioning at nursery will be allocated a key person who will ensure that their individual needs are met.  The key person will help a baby/child to become familiar with the setting and help them to feel confident and safe within it. We develop genuine bonds with our children (and parents) and understand the importance of a child feeling secure in order for them to develop to their full potential.


The key person is available for parents/carers to talk to at any time, face to face or via phone call. It is their responsibility to ensure that the room leader is kept up to date with the changing needs of each child.  We have also adopted a ‘buddy system’ to support each member of staff in their role as a key person; the ‘buddy’ will be responsible for a young child on a day when the key person isn’t present and can offer extra support if required. We appreciate that at times a baby/child may develop a stronger bond with another member of staff and this is something that can be discussed during the regular department meetings.


Throughout the week in each department, observations of the children are sensitively carried out (see care, learning and development policy).


We value linguistic diversity and through discussions with parents/carers meet the language and communication needs of each child, respecting their cultural background. We welcome these parents/carers to share with us some of their celebrations and festivals, as we feel it is important for the other children to experience cultural diversity.  We can incorporate a child’s home language into their play and learning in accordance with the parents’ wishes.


Once your registration fee and deposit have secured your child’s place at nursery, we encourage parents to visit for ‘stay and play’ sessions to help you all get to know us and our routines before your official settling-in sessions begin.


The key person’s responsibilities are:

  1. To welcome and settle the child and their family to the nursery;
  2. To collate relevant information and share this with others, e.g. dietary requirements, cultural background, play preferences;
  3. To record all-round developmental progress and achievements;
  4. To ensure that the nursery programme meets the specific needs of his/her key children;

The parents/carers’ responsibilities are:

  1. To ensure that the key person is well informed about their children’s needs and that this information is updated as circumstances change;
  2. To inform the key person about their child’s progress and development outside the nursery;
  3. To aid planning for their child’s needs and interests.

This policy was adopted on

Signed on behalf of the nursery

Date for review

October 2023

Aimie Luckett

October 2024


EYFS: 1.1, 2.3



We aim to work in partnership with parents to provide a high standard of care and education for children and foster a positive relationship with parents. We acknowledge parents as the primary carers and first educators of their children and recognise the vital role that they play in their child’s life.


We operate an open-door policy; parents are welcomed in at any time (providing it is in the best interest of the children). If parents have particular skills or an area of expertise, (including cultural or religious) that they would like to share we welcome and value their contribution. 


Parents are kept fully informed and consulted about all aspects of their child’s care, learning and development. Parents have open access to their child’s records and observations. The nursery promotes a two-way sharing of information between parents and staff members.


Parents are able to ask for copies of, or have access to, all policies and procedures to enable them to understand fully how our service operates. 


We send parent information and important updates via the Famly app too.


We aim to give parents and families as much support as possible, especially those

experiencing difficulties. We use a Key Person system (see policy) to support engagement and build relationships. We invite parents to contribute any information to their child’s progress summaries to discuss achievements and next steps that they have for the child.


The nursery has a strict code of conduct regarding confidentiality. Information about parents, children and their families are always treated as strictly confidential. We do not pass on information about a child unless we have the permission of their parents, or it is essential for a child’s welfare.


We run stay and play sessions within each room at the end of every month where parents can drop in to see their children and get involved in the activities taking place, and parents who don’t usually have children attending are also welcome to bring children in for these sessions too.


This policy was adopted on

Signed on behalf of the nursery

Date for review

August 2023

Aimie Luckett

August 2024



EYFS:1.1 – 1.17, 2.4, 2.5, 2.6, 3.1 - 3.68, 3.80  




Wren Day Nursery is committed to providing equality for all. We believe that all individuals have a right to live in an environment that is free from prejudice and discrimination. We welcome all sections of the community as children, parents/carers, students, and staff. The nursery aims to ensure that in the recruitment, employment, promotion, and training of staff and in the admission, care and education of children and students, all individuals are given equal concern and treatment.


Wren Day Nursery aims to treat all children, families, students, and staff members fairly and as individuals regardless of, for example, their age, gender, marital status, sexual orientation, race, religion, culture, family background, home language, differing ability or health status.


We believe that all individuals:

  • Should be valued and respected as individuals.
  • Have their needs recognised and met and be given the opportunity to develop to their full potential.
  • Have the right to grow and learn in an environment that is free from prejudice and discrimination.


We aim to achieve this by:

  • Treating all individuals with courtesy and respect.
  • Providing positive role models.
  • Positively reinforcing each individual’s self-esteem.
  • Celebrating diversity.
  • Recruiting, selecting, training and promoting individuals on the basis of occupational skills requirements. In this respect, the nursery will ensure that no job applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation
  • Working with parent/carers to ensure that their children’s individual needs are met.
  • Ensuring that, as far as possible, all children have full access to all activities.
  • Ensuring that the nursery displays a range of materials and images that offer a positive and non-stereotypical view of different cultures, religions, genders, family backgrounds etc.
  • Encouraging children and staff members to celebrate differences, ask questions and learn about people who are different from themselves.
  • Working within the local and wider community to develop the children’s and staffs’ knowledge and understanding of the diverse society in which we live.
  • Challenging discriminatory remarks, behaviour and practice.
  • Regularly reviewing our practice and continually improving and understanding of issues of equality, inclusion and diversity
  • Ensuring that no form of intimidation, bullying or harassment is tolerated.
  • Providing a childcare place, wherever possible, for children who may have special educational needs and/or disabilities or are deemed disadvantaged according to their individual circumstances
  • Making reasonable adjustments for children with special educational needs and disabilities to remove barriers and improve access for all
  • Providing a secure environment in which all our families are listened to, children can flourish and all contributions are valued Including and valuing the contribution of all families to our understanding of equality, inclusion and diversity
  • Regularly reviewing, monitoring and evaluating the effectiveness of inclusive practices to ensure they promote and value diversity and difference and that the policy is effective and practices are non-discriminatory


We pay particular attention to the provision for and the success and achievement of different groups, including:

  • Male and Female
  • Children/students for whom English is an additional language (EAL)
  • Children/students with special educational needs
  • Children/students with disabilities
  • Children/students who are gifted and talented
  • Others such as: those who are sick; those who are young carers; those who are in families under stress; any learners who are at risk of disaffection and exclusion.



Recruitment, promotion and other selection exercises such as redundancy selection will be conducted on the basis of merit, against objective criteria that avoids discrimination.


Application forms are sent out along with a copy of the equal opportunities monitoring form. Application forms do not include questions that potentially discriminate on the grounds specified in the statement of intent.


Vacancies are generally advertised to a diverse section of the labour market. Advertisements avoid stereotyping or using wording that may discourage particular groups from applying.


At interview, no questions are posed which potentially discriminate on the grounds specified in the statement of intent. All candidates are asked the same questions and members of the selection group will not introduce nor use any personal knowledge of candidates acquired outside the selection process. Candidates are given the opportunity to receive feedback on the reasons why they were not successful.



It is our policy not to discriminate in the treatment of individuals. All staff are expected to co-operate with the implementation, monitoring and improvement of this and other policies. They are expected to challenge language, actions, behaviours and attitudes which are oppressive or discriminatory on the grounds specified in this policy and recognise and celebrate other cultures and traditions. We believe that every member of staff is entitled to a working environment that promotes dignity and respect to all.



The Nursery intends to provide a neutral working environment in which no one feels

threatened or intimidated. Harassment is a discriminatory act and is also a criminal offence. It is very difficult to define as it can take many forms, but in the main it takes the form of unwanted behaviour by one employee towards another, for example:

  • Patronising or belittling comments.
  • Comments about appearance/body/clothes.
  • Leering or staring at a person’s body.
  • Unwelcome sexual invitations or pressure.
  • Promises or threats, concerning employment or conditions, in exchange for sexual favours.
  • Displaying offensive or sexually explicit material.
  • Touching, caressing, hugging or indecent assault.
  • Please remember the test is that the behaviour is UNWELCOME, UNINVITED AND UNRECIPROCATED.


Bullying is also difficult to define. Obvious examples are:

  • Threats of or actual physical violence.
  • Unpleasant or over repeated jokes about a person.
  • Unfair or impractical work loading.



If you encounter a problem of this nature, it is vital that you make the person responsible aware that his/her remarks or conduct are offensive to you. This should be done in a simple, straightforward way. It is recognised that complaints of harassment or bullying are often of a sensitive or worrying nature and that it may be difficult to speak directly to the other employee involved. If this is the case, you should put your request in writing and hand it to the harasser or bully.


When, or if the informal approach fails or if you believe that the harassment or bullying is of a very serious nature you must bring the matter to the attention of your Manager. If possible, you should keep notes of the harassment or bullying so that the formal complaint can be investigated, including the date, time and whereabouts of the act.


If you make a formal complaint, it will be dealt with under the grievance procedure and all possible actions will be taken to separate you from the alleged harasser or bully.


If you bring a complaint of harassment or bullying you will not be victimised for having brought the complaint. However, following a full investigation, if the Nursery has grounds to believe that the complaint was brought with malicious intent, you will be subject to disciplinary action under the Nursery’s disciplinary procedure.


The Nursery’s appeal procedures apply to appeals against decisions made under the equal opportunities and discrimination policy and the harassment policy.


We aim to achieve this by:

  • Ensuring that promotion, training, and development of staff are determined on capability alone.
  • Ensuring that members of staff who are involved in the recruitment, training and promotion of staff understand their responsibility for the practical application of this Inclusion and Diversity Policy.
  • Ensuring that all staff members have sufficient training to enable them to fulfil their role.
  • Ensuring that any staff member who considers that they have been unfairly discriminated against has access to the nursery’s Grievance Procedure.
  • Ensuring that any member of staff who has been determined to have committed an act of discrimination is subject to disciplinary action according to the nursery’s Disciplinary Rules and Procedures.
  • The staff understand that they are role models and their behaviour both verbal and non-verbal can influence children’s attitudes towards others.


We value and respect each other by:

  • Acknowledging that everyone is different.
  • Listening and talking to each other.
  • Showing we are pleased to see each other, greeting each other appropriately.
  • Taking time to learn about each other, eg names correctly spelled or pronounced.
  • Celebrating things that are important to us, eg birthdays, religion and culture.
  • Knowing that name-calling and any unkindness will be taken seriously and dealt with.


All members of staff have personal responsibility for the practical application of this policy, which applies to the treatment of children, families and the general public as well as to fellow members of staff.  The Nursery Manager is responsible for keeping up to date with relevant legislation and good practice and for monitoring and influencing practice within the nursery in relation to equality of opportunity.



We follow a broad and balanced curriculum and ensure that all learning opportunities offered in the nursery encourage children to develop positive attitudes to people who are different from them. Our curriculum encourages children to empathise with others and to begin to develop the skills of critical thinking.


Wren Day Nursery is committed to providing appropriate and high-quality care and education to all the children who attend. We believe that all children, including those identified as having special educational needs, have a common entitlement to a broad and balanced range of activities, which is accessible to them, and fully inclusive.


We recognise that children learn and develop at different rates and that there are many factors affecting achievement, including ability, emotional state, age and maturity. We believe that all children may experience difficulties which affect their learning and recognise that these may be long or short term.


 At Wren Day Nursery we aim to identify these needs as they arise and provide support, which enables every child to achieve his or her full potential.


We do this by:

  • Identifying a key person to each child who will ensure that each child’s care is tailored to meet their individual needs and continuously observe, assess and plan for their learning and development
  • Listening to children (verbally and non-verbally) and making children feel included, valued and good about themselves
  • Ensuring that we know what each child knows and “can do” and have equal access to tailored early learning and play opportunities
  • Reflecting the widest possible range of communities in the choice of resources
  • Avoiding stereotypical or derogatory images in the selection of materials
  • Acknowledging and celebrating a wide range of religions, beliefs and festivals
  • Creating an environment of mutual respect
  • Supporting children to talk about their feelings and those of others, manage emotions and develop empathy
  • Helping children to understand that discriminatory behaviour and remarks are unacceptable
  • Knowing children well, being able to meet their needs and know when they require further support
  • Ensuring that all early learning opportunities offered are inclusive of children with special educational needs and/or disabilities and children from disadvantaged backgrounds
  • Ensuring that children whose first language is not English have full access to our early learning opportunities and are supported in their learning
  • Working in partnership with all families to ensure they understand the policy and challenge any discriminatory comments made
  • Ensuring the medical, cultural and dietary needs of all children are met and help
  • Promoting the British Values


This policy was adopted on

Signed on behalf of the nursery

Date for review

August 2023

Aimie Luckett

September 2024




























EYFS: 3.1, 3.2, 3.53, 3.54




At Wren, we believe it is important for all children to develop confidence, self-esteem and to learn to behave in a caring and appropriate way with a positive attitude towards their own learning and towards others to enable them to develop socially. 

We aim to ensure all staff work in an environment where there is mutual respect, where staff have good understanding of the developmental needs of all children.

We believe in working closely with parents/carers, enables a consistent approach to behaviour management.

Our beliefs about children’s behaviour

We believe that behaviour is learnt, and we can therefore teach children to be kind and caring through many different opportunities. The behaviour is to blame and not the child.

We demonstrate appropriate behaviour by:

  • Treating children and adults with courtesy and respect.
  • Providing positive role models for the children.
  • Working in partnership with parents.
  • Encouraging children to share and care for each other.
  • Encouraging children to care for and respect their environment.
  • Encouraging acceptable behaviour through praise and encouragement.
  • Developing a sense and understanding of what is right and wrong.
  • Setting children clear and consistent goals and boundaries.
  • Developing consistent approaches to behaviour management both at home and in the setting.
  • Using the phrases ‘kind hands’, ‘good listening’ and ‘good sitting’ using positive reinforcement and ensuring we ask the children for the behaviour we want.
  • Allowing children time to process our behaviour wants and change their behaviour
  • Encouraging children to talk about their feelings and how actions may make others feel
  • Using positive body language – talking to children on their level


Managing inappropriate behaviour

All children may from time-to-time display signs of unacceptable behaviour. When this happens in the nursery it will be managed appropriately and according to the children’s understanding.


In no circumstances will physical punishment, humiliation, denial of food or drink be used as punishment in line with the Children Act 1989, Children Act 2004, Every Child Matters, the Child Care Act 2006, the Statutory Framework for the Early Years Foundation Stage and Practice Guidance for the Early Years Foundation Stage and the UN Convention for the Rights of Children.


Physical intervention will only be used to manage a child’s behaviour if it is necessary to prevent personal injury to the child, other children or an adult. Any occasion where physical intervention is used to manage a child’s behaviour will be recorded and parents will be informed about it on the same day.


Staff will not use the word ‘naughty’ about a child or the behaviour they are presenting as this can damage a child’s self-esteem and is not effective in resolving the situation. We also deter other children away from using this word when talking about others or a situation.    


How we approach dealing with undesirable behaviour:

  • Intervene at the time of conflict to establish the cause
  • Talk to children involved, dependant on age and stage, to gauge their feelings and sequence of events
  • Talk to children, dependant on age and stage, about how others may feel
  • Dependant on age and stage, some children will be distracted
  • Where possible, staff will anticipate and defuse situations before they arise


Staff will aim to always use a gentle, calm tone and child friendly, age-appropriate language when dealing with undesirable behaviour. There may be rare occasions where a staff member uses a raised, firm tone, particularly where behaviour is presenting immediate danger or harm.


Staff will always ensure that when talking to children about undesirable behaviour, they are:

  • on the child’s level maintaining eye contact.
  • If appropriate depending on the child’s age and stage, staff will aim to explain why the behaviour was or is inappropriate.
  • Change facial expression (look sad and unhappy) and using Makaton sign for ‘sad’,
  • Talk to the child about their actions, explain the consequences and how the other child is feeling,
  • Encourage them to give the other child a hug or say sorry (depending on level of understanding).
  • Praise the child after when you see them showing positive behaviour.

We aim to be discreet when talking to children and if other children are trying to listen to the conversation, gently encourage them to do something else or ask a member of staff to distract them. Conversations with parents will be discreet and confidently will be maintained.

At Wren, we follow a ‘no time out’ policy, instead using distractions and guiding children away from areas. On some occasions, we believe older children may need some time to think about their behaviour and actions but on these occasions, children will always be supported by an adult and conversations will take place to discuss this with children, and parents at pick-up. We do not force children to say ‘sorry’, particularly if they are not fully aware of the behaviour; if they wish to on their own accord that is acceptable; instead, we suggest children give others a hug to comfort them. Children will never be removed from the room they are in, and staff must refrain from suggesting a child will be sent to another room if their negative behaviour continues.

We encourage older children, dependant on stage, to attempt to resolve conflict and disagreements with the support of an adult and try to reach a solution and compromise together.

Positive techniques that are appropriate to the age of the child and to the situation will be used to avoid unacceptable behaviour and conflict, for example:

  • Distracting children if they become frustrated.
  • Early intervention to avoid disagreements.
  • Encouraging appropriate behaviour by setting attainable targets with the children.
  • Encouraging children to settle disputes by compromise and negotiation.
  • Helping children understand what is and what is not acceptable behaviour.
  • Encouraging children to empathise with other people’s feelings.


To a child their behaviour is always logical.

  • They may be bored and therefore want to attract your attention.
  • They are copying behaviour learnt from others.
  • They may be tired, hungry or poorly.
  • They may be frustrated.
  • They may be anxious.
  • Someone or something may have upset them.
  • They want to get their own way.
  • They may lack self-esteem.
  • The child may be a victim of abuse.


All members of staff are aware of the situations and circumstances which children find difficult. In the baby department this includes :

  • Wanting a specific toy,
  • Wanting our attention if they need something,
  • Trying to communicate,
  • Waiting for lunch to be served,
  • When they are tired,
  • Wanting to go home at the end of the day.


The Toddler department staff are aware of situations which may need additional distraction, such as:

  • Waiting to go for lunch,
  • Bathroom visits,
  • Children in close proximity,
  • Coming in from/going out to the garden,
  • Being tired at the end of the nursery day.


Pre-school staff use informal discussions during play sessions or circle time to create opportunities to talk about thoughts and feelings. They deal with incidents in the above way but can also talk more in depth to the child about what has happened and how to resolve it, though this will vary for each child’s level of understanding.


Incident forms

If a child displays undesirable physical behaviour, this is recorded on an incident form. This is used as aexi record which may also be used to identify triggers or patterns in reoccurring behaviour. This will help the staff in putting appropriate strategies in place to prevent further issues.  


This incident form will be communicated with parents who will be asked to sign to form – this form in then logged in the office in a confidential folder and checked by management. When disputes occur between children, the identity of the children involved in the dispute will remain confidential.


If a child is continually showing signs of unacceptable behaviour the Key Person will discuss this with the child’s parents and the Room Leader. The Key Person, Room Leader and parents will agree a plan of action, whereby staff and parents can work in partnership to provide a consistent approach. Reoccurring incidents may result in staff implementing The ABC approach – this will always be communicated with parents.


The ABC Approach

In order to deal consistently with behavioural problems, we use the ABC approach.


A stands for Antecedent:  This is what happens before the behaviour - we need to have the full picture in order to establish why it is happening.  Does it happen at a particular time? Who is around?

B stands for Behaviour:      What does the child do that is unacceptable?  We need to be able to clarify clearly what the behaviour is.

C stands for Consequences:  What happens next? What is the response? Does the child get what they wanted? How did the staff deal with this?


Once the ABC is identified we can work with parents and other members of staff to change the consequences and the unwanted behaviour.


Special Educational Needs

If a child has a special educational need and if there are also issues with their behaviour, we will work closely with parents/carers, the nursery SENCO officers and outside agencies to come up with strategies to help with the situation.



Staff will be alert to signs of bullying and will challenge it in a way that is appropriate to the children’s age/stage of development and understanding. Our approach to bullying is the same as the approach to other unacceptable behaviour in that children, dependant on their age and stage, will be given a clear explanation of why the behaviour is unacceptable and may upset others involved.


Should the behaviour continue, we would record any incidents and invite the parents to come in to nursery to discuss the situation and contribute to resolving the problem. Regular meetings will take place until the behaviour is resolved. Appropriate action will be taken for example, if there are clear signs of racism or discrimination, the safeguarding procedure will be followed.


All members of staff are role models and therefore we make sure that the way we speak to the children and to each other is polite.  Children copy actions that they have seen, words they have heard and the expression of emotions they have experienced.  We ensure everyone is included and valued and we are always ready to listen.



Biting is fairly common among young children and we understand that children may use certain behaviour such as biting as a form of communciating their feelings or needs. understand that this is a difficult situation for parents whether it is their child that has bitten or their child that has been responsible for biting. Biting is often painful and frightning for children. All children have individual needs and it is necessary to implement different stratergies depending on the needs of the child who is biting.


At Wren we aim to do all we can to prevent these incidents happening by:

  • Distracting or diverting a child before an incident can occur,
  • Providing children with alternate biting resources – particualy if they are teething
  • Talking about what we use our mouths for – laughing, smiling, eating
  • Talking about the feelings biting can cause to others
  • If the child appears to be tired or hungry when incidents occur – review daily routine
  • Observe situation where children want the same toy and intervene before a situation arises
  • Be aware of each child’s circumstances and background
  • Stories, puppets, discussion about emotions and feelings including activities and stories that help support children to recognise feelings and empathise with characters and events
  • Vigilant staff that know the children well and are able to identify where children need more stimulation or quiet times
  • Quiet and cosy areas for children who are feeling overwhelmed to go to
  • Additional resources for children who have oral stimulation needs, such as teething rings or chew necklaces
  • Adequate resources are provided and, where possible, more than one resource or toy is sought to minimise conflicts.


A childs reasoning for biting :

  • Lack of language
  • Frustration
  • Exploration
  • Teething
  • Cause and effect – finding out what happens when they do something
  • Attention
  • Imitation – watching others and imitating the
  • Special Educational Needs


How we aim to deal with biting at Wren:

  • Comfort the child who has been bitten and checking for any visible injury. Administer any pediatric first aid where necessary and complete an incident form once both children have settled. Staff will continue to observe the bitten area for signs of infection. For confidentiality purposes and possible conflict, we do not disclose the name of the child who has caused the bite to the parents/carers
  • Inform parents as we deem appropriate – this may be a phonecall to the parents of the child who has been bitten. In cases where a bite has broken the skin, parents will be called immediatley to take the child to the doctor or hospital.
  • Tell the child who has caused the bite in terms that they understand that biting (the behaviour and not the child) is unkind and show the child that it makes staff and the child who has been bitten sad
  • Using simple language ‘ouch’, ’sad’ along with the makaton symbol dependant on child’s age and stage.
  • Attempting to identfiy triggers through the ABC approach if a child demonstrates continous biting
  • Arrange for a meeting with the child’s parents/carers to develop strategies to prevent the biting behaviour. Parents/carers will be reassured that it is part of a child’s development and not made to feel that it is their fault


If a child or member of staff sustains a bite wound where the skin has been severely broken, arrange for urgent medical attention after initial first aid has been carried out.

For cases where a child with Special Educational Needs constantly bites, a risk assessment may be put into place.


Within our Behaviour Management policy our role at Wren is to:

  • Advise and support parents in appropriate ways of dealing with challenging behaviour.
  • Keep up to date with current thinking and research on effective ways of managing behaviour.
  • Advise staff on appropriate training in relation to behaviour management.


Parental Involvement

Working in partnership with parents is integral to the success of this behaviour policy. For it to work in practice, their contribution is vital. We will achieve this by:

  • Keeping parents informed of behvioural issues and discussing these
  • Being fair, non-judgemental and consistent when discussing children’s behaviour
  • Providing extra support for parents to help manage childrens behaivour at home
  • Sharing approaches to ensure consistency at nursery and at home


We ask that parents support us by:

  • Informing us of any relevent changes to a child’s circumstances that may affect behaviour, e.g. new baby/pregnancy, moving house, bereavement, divorce, seperation or hospitalization etc.
  • Re-enforce expactions of psositive behaviour at home
  • Activley support staff


Agency involvement

In some circumstances, we as a nursery may require additional support from outside agencies such as the health visitor, community nurse, the speech and language team or IDS (integrated disability service); this will always be communicated with, and with the permission of parents.


This policy was adopted on

Signed on behalf of the nursery

Date for review

September 2023

Aimie Luckett

September 2024



EYFS: 3.45, 3.46, 3.48, 3.49



Our commitment:

At Wren Nursery, we believe mealtimes should be happy social occasions for all children and staff alike. We adopt an approach at mealtimes which encourages children to develop a positive attitude to food and healthy eating and increases their self-help skills and social interactions with peers and staff.


Wren Nursery aims to provide a well-balanced nutritious diet that reflects the cultures of all children in attendance. We are committed to offering healthy nutritious foods which meet individual needs and requirements. Our Menus are created every 3 months and run on a 3-week rota. 


Allergies/Food preferences/Special Diets

At Wren Nursery we are aware that children may have or develop an allergy resulting in an allergic reaction. We aim to ensure allergic reactions are minimised or, where possible, prevented and that staff are fully aware of how to support a child who may be having an allergic reaction.

  • When a child joins our nursery, we gather information from parents regarding their children’s dietary needs, including any special dietary requirements, preferences and food allergies that a child has and any special health requirements. Where appropriate, we will carry out a risk assessment in the case of allergies and work alongside parents to review our menu planning and to meet individual needs.
  • At Wren nursery, older children with specific dietary needs have their own placemats for mealtimes and colour coded plates; visual reminders are also present in both the dinner hall and kitchen for individual’s allergens/ preferences.
  • We give careful consideration to seating to avoid cross contamination of food from child to child. Where appropriate, an adult will sit with children during meals to ensure safety and minimise risks. Where appropriate, age/stage discussions will also take place with all children about allergies and potential risks to make them aware of the dangers of sharing certain foods.
  • At Wren Nursery we have a cook who is qualified in Food Hygiene who prepares all our meals and 85% of our team are qualified to Level 2.
  • Any incident occurring that involves a child having a reaction or ingesting an allergen will be reported immediately to both management and parents and the appropriate action taken. An incident form will be completed and an allergy log with a full investigation taking place to identify how the incident occurred and what the item of food or reaction was. This information will be shared with parents with 14 days.
  • Students/volunteers/agency staff are not to handle food and must supervise – having been made aware of the food allergy process and policy (see agency/volunteer/student policy)


In the event of a serious allergic reaction and a child needing hospital treatment, the nursery manager/staff member will:

  • Where possible, administer epi-pen or/and piriton
  • Call for an ambulance immediately if the allergic reaction is severe and follow any instructions given. Staff will not attempt to transport the sick child in their own vehicle.
  • Ensure someone contacts the parents/carers whilst waiting for the ambulance and arrange to meet them at the hospital.
  • Arrange for the most appropriate member of staff to accompany the child, taking with them any relevant information such as registration forms, relevant medication sheets, medication and the child’s comforter.
  • Redeploy staff if necessary to ensure there is adequate staff deployment to care for the remaining children. This may mean temporarily grouping the children together.
  • Inform a member of the management team immediately.
  • Remain calm at all times and continue to comfort and reassure the child experiencing an allergic reaction. Children who witness the incident may well also be affected by it and may need lots of cuddles and reassurance. Staff may also require additional support following the incident.
  • Where a serious incident occurs and a child requires hospital treatment for more than 24 hours, Ofsted will be informed as soon as reasonably practicably but always within 14 days.



At Wren Nursery, we will provide healthy, balanced and nutritious meals and drinks which have been nutritionally analysed to provide a healthy, balanced choice across the weekly menu.

  • As our menus develop and change we continue to seek advice to ensure that they meet the nutritional requirements of the children.
  • We use as much fresh produce as much as possible, from well-respected local suppliers when possible.
  • We offer regular drinks to all children and ensure water is readily available for children in all rooms throughout the day.
  • We avoid large quantities of fat, sugar, salt and artificial additives, preservatives and colourings in all our cooking and food preparation.
  • We provide full fat milk and yoghurts as recommended.


Food from home:

  • If children bring in food from home it will be labelled and stored appropriately, e.g. babies pureed food and formula.
  • If it is a parent’s wish to provide a packed lunch for their child, we will discuss with them about the appropriate food content and what we can store safely.
  • We do not have nuts within nursery, nor do we knowingly use products with nuts in them, but we cannot guarantee that products brought onto site by others and in shop brought products will always be 100% free of nuts or allergens related to nuts.



  • Fresh drinking water is made available at all times.
  • Children are provided with drinks regularly and upon request.
  • Intake of water for all children is monitored and in hot weather, children will be encouraged to drink more frequently and to drink larger quantities in order to keep hydrated.





Our Healthy Approach:

From September 2022, in line with research into childhood obesity, tooth decay and a requirement from the Early Years Foundation Stage to promote oral health; at Wren Nursery we are constantly reviewing our menus and health eating policy.

  • Research shows childhood obesity is a growing problem in the UK, evidence shows that children are eating less fruit and vegetables leaving them lacking in essential vitamins and minerals and have a poor diet that is rich in sugar, fat and salt.
  • Research into tooth decay also shows that many children under-5 experience poor dental health, tooth decay and a lack of oral health and hygiene which then impacts on the individual’s health and wellbeing.

In order to limit the sugar intake for children attending our nursery thus reducing the risk of both dental issues and obesity. children will continue to have a hot, home-cooked meal at lunch, with a second course of a healthier alternative homemade cake such as banana bread, fruit and yoghurt, fruit crumble and fruit muffins. At snack tea-time, children will continue to have a carbohydrate, such as bread crackers and rice cakes; that will then be followed with some vegetables or fruit.

We will continue to celebrate special occasions, such as birthdays, with the occasional treat of cake or biscuit.



An appropriate environment will be provided to encourage independence, the development of good eating habits and children’s social skills, by:

  • Arranging tables in small groups with both sufficient space for children to eat comfortably and room for adult interaction and supervision.
  • Appropriately sized cutlery and crockery will be provided suitable for the children’s age and stage of development. We encourage children to be independent using cutlery appropriately, taking into consideration the different styles of other cultures.
  • Children will be given sufficient time to eat their meal to ensure that it is a sociable occasion.
  • Babies who require bottle-feeding will be held by a member of staff (if possible, their Key Person) and never left unsupervised.
  • Food and drink will not be used as a bribe or punishment.
  • Children will not be denied food or drink, for example if they have not eaten their first course, they will still be offered a second course.
  • Staff members will liaise with parents if they have any concerns about the child’s eating habits or diet.
  • When serving meals, staff will take account of individual children’s appetites and appropriate portion sizes will be provided.
  • Children will be encouraged to try all foods but never forced to eat anything they do not want to. Their likes and dislikes will be discussed with parents and taken into account.
  • Children who require additional support at mealtimes will be seated close to a member of staff who will encourage and support them.


Food preparation at Wren Nursery:

  • We are registered with the Local Authority Environmental Health Department who carry out regular inspections (rated 5- very good).
  • Only members of staff who hold a current Food Hygiene certificate are permitted to prepare food.
  • We also have a cook who is qualified in Food Hygiene who prepares our meals.
  • In the baby department, experienced staff will prepare milk. All staff working within the baby room will be trained by an appropriate member of staff.
  • As part of our induction new members of staff receive on-the-job training regarding food hygiene standards.
  • In the very unlikely event of any food poisoning affecting two or more children on the premises, whether or not this may arise from food offered at the nursery, we will inform Ofsted as soon as reasonably practical and in all cases within 14 days. We will also inform the relevant health agencies and follow any advice given.
  • One staff member from each room will be responsible for handing out food and liaising with cook for special dietary requirements.


This policy was adopted on

Signed on behalf of the nursery

Date for review

October 2023

Aimie Luckett

October 2024



EYFS: 3.45, 3.46, 3.48, 3.49



We are committed to meeting the individual dietary needs of all children in our care.


In order to ensure that children receive appropriate food and drink we follow the procedure outlined below:

  • Before a child starts the nursery, the child’s parents will be asked by the Key Person to give details of the child’s dietary needs.
  • If the child has a food allergy or requires a special diet the parents will be asked to provide complete information as to the child’s needs.
  • The Key Person will ensure that all members of staff who may come into contact with the child know about the child’s individual needs and any actions required.
  • Older children will be given placemats at mealtimes denoting their preferences/allergies.
  • Each child’s individual allergies or individual dietary needs will be displayed discreetly in the nursery to ensure that all staff members are aware of what the child may and may not be given to eat and drink.
  • In extreme circumstances parents may be asked to provide the child’s food and drinks.
  • Staff will ensure that the food for children requiring special diets is individually packed.
  • During the preparation of snacks and drinks staff will check the child’s individual dietary requirements on their individual menu and ensure that the child is permitted to have the entire ingredients included in the snack or drink.
  • Staff will ensure that food preparation for children with food allergies is kept separate from other food preparation areas to avoid cross contamination and labelled with the child’s full name.
  • In the event that a child with allergies or specific dietary requirements accidentally ingests food(s) that they shouldn’t have, parents will be informed immediately to ensure the necessary next steps are taken. This incident will be reported immediately to management and an incident form, and an allergy log will be completed with a full investigation taking place to identify how the incident occurred and what the item of food or reaction was. This information will be shared with parents with 14 days.
  • All new members of staff employed at Wren will be inducted on the food allergy process and requirements; they will not hand out food until they are confident with awareness of children’s allergies. Any agency/students/volunteers working at Wren will be instructed not to hand out any foods at mealtimes to avoid mistakes.
  • Wren Day nursery will do all they can to ensure that children are prevented from taking other children’s food from their plates/ bowls.
  • See Food Play policy with regards to using food during play (p72).



This policy was adopted on

Signed on behalf of the nursery

Date for review

October 2023

Aimie Luckett

October 2024







At Wren we understand the importance of milk in a baby’s diet and the nutrition they gain from this and follow NHS guidance on formula and breast milk.


Formula milk

On starting at nursery, we ask parents for as much information on their child’s routine and their personal preferences as possible and we try to adhere to this.


Parents are asked to provide formula in the original box that nursery will label with the child’s name and store appropriately. Parents will advise the team on:

  • How many ounces a child has of formula.
  • What times of the day they require a feed


Wren has plenty of spare bottles but where possible we ask parents to provide their own which will be labelled.


When preparing a formula bottle, staff will:

  • Boil the kettle in the morning and leave for no longer than 30 minutes,
  • Make any required bottles for the morning following the procedure below
  • Use the child’s own bottle if provided and a spare if not
  • Consider the amount of formula required and use the sterile water jug to pour in the correct amount using eye level to get an accurate measurement.
  • Fill the formula provided scoop with the child’s formula powder then level it off using the box leveller. Scoop in the correct amount of formula.
  • Cover the bottle with the teat and lid and shake the bottle until the powder has dissolved and mixed.
  • The milk can be stored in the fridge for 24 hours and at room temperature for 2 hours, after this it must be discarded of.

Bottles MUST NOT be warmed in the microwave and will be served cold from the fridge, at room temperature or warmed by putting the bottle into a jug filled with hot water.

  • If the milk is too hot, it can be cooled by holding the bottle under cold running water.
  • Test the temperature of the formula on the inside of your wrist – it should be body temperature which means it should feel warm or cool but not hot.
  • If heating a bottle of milk, it must only be heated once and cannot be reheated


Breast milk

Parents that breastfeed may choose to pump breastmilk and provide this for the child to have at nursery. This will need to be labelled with a date of when the milk was expressed.


When preparing breast milk, staff will:

  • If frozen, ensure the milk is fully defrosted in the fridge or in a container of warm water – use thawed milk within 2 hours of bringing to room temperature or warming
  • Pour the milk into a child’s labelled bottle or a spare If not
  • Cover the bottle with the teat and lid and shake the bottle to mix the fat, which may have separated
  • The milk can be stored in the fridge for up to 4 days or at room temperature for 4 hours. Breastmilk may also be frozen and can be done so for 6 months.

Breastmilk MUST NOT be warmed in the microwave and will be served cold from the fridge, at room temperature or warmed by putting the bottle into a jug filled with hot water.

  • Thawed milk should be fed to the child that day or sent home.
  • Never refreeze thawed milk
  • Label any breastmilk with the date frozen or the date defrosted
  • If heating a bottle of milk, it must only be heated once and cannot be reheated



Children under 1 must have all of their bottle sterilised before use. Wren uses tablets which sterilise within 10 minutes.


This policy was reviewed on

Signed on behalf of the nursery

Date for review

October 2023

Aimie Luckett

October 2024


































EYFS: 3.60



At Wren Nursery we aim to ensure that all children have enough sleep to support their development and natural sleeping rhythms in a safe environment. Throughout the day children will be given the opportunity to rest and sleep appropriate to their age/stage of development and their individual needs. The individual sleep and rest pattern of children will be discussed and agreed with parents and met as far as possible within the daily routine.


The safety of babies sleeping is paramount. Our policy aims to minimise the risk of Sudden Infant Death (SIDS), taking advice from The Lullaby Trust (www.lullabytrust.org.uk) and the NHS. Sudden Infant Death Syndrome (SIDS) is the unexpected death of a seemingly healthy baby for whom no cause of death can be determined based on an autopsy, an investigation of the place where the baby died and a review of the baby’s medical history.


In the belief that proactive steps can be taken to lower the risk of SIDS in childcare settings and that parents and childcare professionals can work together to keep babies safer while they sleep, we make sure that:

  • Babies are placed on their backs to sleep, if a baby has rolled onto their tummy, we turn them onto their back again unless they are able to roll from back to front and back again, on their own, in which case we enable them to find their own position.
  • Babies/toddlers are never put down to sleep with a bottle to self-feed
  • Babies/toddlers are monitored visually every 10 minutes when sleeping, looking for the rise and fall of the chest and if the sleep position has changed
  • Individual sleep routines are followed rather than one set sleep time for all children.
  • Staff will discuss any changes in sleep routines at the end of the day and share observations and information about children’s behaviour when they do not receive enough sleep.


Outdoor sleeping

At Wren, we ask parents/carers of babies their preference on where their child sleeps. We offer outdoor sleeping in pushchairs and see many benefits to this:

  • Cold air can help babies sleep better, deeper and longer
  • Children sleeping outdoors may have fewer colds due to the decreasing exposure to germs in enclosed spaces
  • Children who sleep outdoors can benefit from nature’s calming effect
  • Children are exposed to fresh air
  • Research shows that outdoor sleeping provides a significant improvement in children’s cognitive attentiveness, alertness and awareness


For more information, please refer to: The Benefits of Sleeping Outdoors – Little Learners EDEC (little-learners.com.au)


We ensure children are sleeping safely outside through:

  • Taking into consideration the weather conditions and in extreme weather such as heat waves, snow or ice, children will sleep indoors
  • Dressing children appropriately dependant on the weather and providing them with their own, appropriate bedding which is washed regularly.
  • Children are checked on visually every 10 minutes – staff will check for the rise and fall of the chest.
  • When sleeping outdoors, pushchairs are under a shelter and children are always faced away from the sun
  • Only letting babies sleep in prams if they lie flat and we have written permission from the parent/carer


We also provide indoor cots for younger babies and mats for toddlers.

We ensure children are sleeping safely in the rooms through:

  • Checking the temperature of the room– a safe temperature is between 16-20 degrees Celsius
  • Not using cot bumpers or cluttering cots with soft toys, although comforters may be given where required
  • Sufficient room between cots to prevent disturbance.
  • Ensuring babies are appropriately dressed for sleep to avoid overheating
  • Checking on children every 10 minutes, looking for the rise and fall of the chest
  • Sufficient room between beds to prevent disturbance
  • Relaxing music to be played


At all sleep times:

  • Staff will recognise that children have individual needs when being settled to sleep.
  • Comfort items such as blankets, toys from home etc, will be used in line with parent’s wishes and never used as a punishment or bribe.
  • Staff will ensure that children are clean and comfortable before being put down to sleep.
  • Children have their own bedding that is washed weekly
  • Children sleeping next to one another will be placed head-to-toe to reduce the spread of illness
  • Children who are not sleeping or unable to settle may be taken to another area to prevent disruption.


An appropriate environment will be provided to encourage children to settle to sleep such as:

  • Using clean, light bedding/blankets and ensuring all children are appropriately dressed for sleep to avoid overheating
  • Transferring any baby who falls asleep while being nursed by a practitioner to a safe sleeping surface to complete their rest
  • Having a no smoking or vaping policy.
  • Dimmed lighting


Staff will help children to settle to sleep by:

  • Rocking them.
  • Comforting them
  • Rubbing their back or hair
  • Following parents suggestions how best they sleep


Rest times

  • Comfortable areas and an appropriate environment will be provided to allow all children to rest as and when they wish to throughout the day.
  • Opportunities will be given for children to sit quietly, listen to music, look at books and be read or sung to


Physical restraint will never be used when settling a child to sleep.  If a child does not settle to sleep after a period of time, they will be allowed to get up and play in another room. We recognise parent/carer knowledge of their child with regard to sleep routines and will, where possible, work together to ensure each child’s individual sleep routines and well-being continues to be met. However, staff will not force a child to sleep or keep them awake against his or her will.


This policy was reviewed on

Signed on behalf of the nursery

Date for review

August 2023

Aimie Luckett

September 2024




EYFS: Section 3 – Safeguarding and welfare requirements



Wren Day Nursery recognises the responsibility to care for, protect and safeguard all the children in our nursery. We work with children, parents, external agencies and the community to ensure the welfare and safety of children and to give them the best start in life. We aim to create an environment in which children and young people are safe from abuse and in which concerns, and suspicions are dealt with promptly and appropriately. The welfare and safety of the child/young person is always paramount. Any actions taken are in the best interest of the child/young person and confidentiality will be maintained at all times.


We support the children within our care, protect them from maltreatment and have robust procedures in place to prevent the impairment of children’s health and development. Safeguarding children is everybody’s responsibility. All staff, students, any supply staff and visitors are made aware of and asked to adhere to, the policy.


Safeguarding is a much wider subject than the elements covered within this single policy, therefore this document should be used in conjunction with the nursery’s other policies and procedures including:

  • Whistleblowing
  • Online safety
  • Prevent Duty and Radicalisation
  • Social networking
  • Mobile telephone and electronic device use


In order to achieve this, we:

  • Create an environment in which children/young people develop a sense of self worth and independence through adult support.
  • Create an environment in which children/young people feel they can talk, are listened to and believed.
  • Create an environment to encourage children to develop a positive self-image.
  • Encourage and enable children/young people to develop the self-confidence and vocabulary to articulate their feelings.
  • Build trusting and supportive relationships between staff and families.
  • Provide positive role models and develop a safe culture where staff are confident to raise concerns about professional conduct.
  • Ensure that all staff, students and volunteers complete satisfactory employment checks before being left unsupervised with children/young people.
  • Provide clear induction and on-going training opportunities to raise staff awareness to signs and indicators of abuse and procedures and action to take.
  • Create clear and safe working practices for all adults coming into contact with the children/young people.
  • Provide a safe and secure environment for all children.
  • Ensure that adults do not put themselves in a position whereby their behaviour could be seen to be inappropriate.
  • Develop good working relationships with other professionals involved with children/young people and their families.
  • Promote tolerance and acceptance of different beliefs, cultures and communities.
  • Share information with other agencies as appropriate.


Aimie Luckett along with Sam Manderston and Katie Evans co-ordinate our Safeguarding procedures and are the Designated Persons responsible for maintaining child protection records and providing staff with updated guidelines and training opportunities. There is always at least one designated person on duty or on call during opening hours of the setting. There is a Safeguarding Noticeboard in the Entrance Hall which contains up to date and useful information for parents and carers. DSL training is updated a minimum of every 3 years.


All child protection training is ongoing, and knowledge is updated through regular staff meetings and scenarios, on the spot questions, and in-depth discussions around safeguarding.


The role of the Designated Safeguarding Lead is to:

  • Provide advice, support and guidance on an on-going basis to staff members, students, volunteers and agency on all matters relating to safeguarding.
  • Keep up to date with Local Area Safeguarding Children Board Procedures.
  • Ensure that there is no delay in the passing on of information.
  • Ensure that the settings safeguarding policy and procedures are reviewed and developed in.
  • Co-ordinate the management of any suspected cases of abuse.
  • Record information and action taken relating to concerns raised.
  • Monitor the progress of any child about whom concerns have been expressed.
  • Ensure that all staff members are aware of the possible signs and symptoms of abuse.
  • To identify children who may need early help or who are at risk of abuse.
  • To help staff to ensure the right support is provided to families.
  • To liaise with the local authority and other agencies with regard to child protection concerns.
  • Ensure the setting is meeting the requirements of the EYFS statutory requirements.
  • To manage and monitor accidents, incidents and existing injuries; ensuring accurate and appropriate records are kept.
  • Ensure that staff members are aware of the correct procedures to follow in suspected cases of abuse.
  • Support staff members throughout any suspected cases of abuse.
  • Liaise with the Social Services department, the Police (if a child is thought to be at immediate danger) and OFSTED as appropriate as soon as reasonably practicable but always within 14 days.
  • If the safeguarding concern relates to an allegation against an adult working or volunteering with children, then the DSL will follow the reporting allegations procedure (see whistleblowing policy).


All staff members are aware that abuse does occur in our society, and we are vigilant in identifying signs of abuse and reporting concerns. Our staff have a duty to protect and promote the welfare of children and inform a Designated Person or a senior member of staff if they suspect that a child is being or is at risk of being abused.

Recognising Child Abuse

Abuse and neglect are forms of maltreatment to children. Child abuse presents itself in different ways and the signs and indicators below may not necessarily indicate that a child has been abused, but will help us to recognise that something may be wrong, especially if a child shows a number of these symptoms or any of them to a marked degree:


Indicators of child abuse

  • Failure to thrive and meet developmental milestones.
  • Fearful or withdrawn tendencies.
  • Unexplained injuries to a child or conflicting reports from parents or staff.
  • Repeated injuries.
  • Unaddressed illnesses or injuries.
  • Significant changes to behaviour patterns.


Softer signs of abuse as defined by National Institute for Health and Care Excellence (NICE) include:


Emotional states:

  • Fearful
  • Withdrawn
  • Low self-esteem.


  • Aggressive
  • Oppositional habitual body rocking.

Interpersonal behaviours:

  • Indiscriminate contact or affection seeking
  • Over-friendliness to strangers including healthcare professionals.
  • Excessive clinginess, persistently resorting to gaining attention.
  • Demonstrating excessively 'good' behaviour to prevent parental or carer disapproval.
  • Failing to seek or accept appropriate comfort or affection from an appropriate person when significantly distressed.
  • Coercive controlling behaviour towards parents or carers
  • Lack of ability to understand and recognise emotions.
  • Very young children showing excessive comforting behaviours when witnessing parental or carer distress.


Physical abuse

This involves hitting, shaking, throwing, poisoning, burning or scalding, suffocating or any other physical harm. Deliberately causing a child’s ill health or fabricating the symptoms also constitutes physical abuse. The parent or carer may seek out unnecessary medical treatment or investigation; they may exaggerate a real illness and symptoms or deliberately induce an illness through poisoning with medication or other substances or they may interfere with medical treatments. Fabricated illness is a form of physical abuse, and any concerns will be reported, in line with our safeguarding procedures.


All children can suffer injuries during their early years as they explore and develop. If an explanation of how a child received their injury doesn’t match the injury itself or if a child’s injuries are a regular occurrence or there is a pattern to their injuries, then we will report our concerns.



Neglect is the persistent failure to meet a child’s basic physical and/or psychological needs, likely to result in the serious impairment of the child’s health or development. Neglect may occur during pregnancy as a result of maternal substance abuse. Once a child is born, neglect may involve a parent or carer failing to:

  • Provide adequate food, clothing and shelter (including exclusion from home or abandonment)
  • Protect a child from physical and emotional harm or danger
  • Ensure adequate supervision (including the use of inadequate caregivers)
  • Ensure access to appropriate medical care or treatment.

It may also include neglect of, or unresponsiveness to, a child’s basic emotional needs.


Signs may include a child persistently arriving at nursery unwashed or unkempt, wearing clothes that are too small, arriving at nursery in the same nappy they went home in, or a child having an illness or identified special educational need or disability that is not being addressed by the parent. A child may also be persistently hungry if a parent is withholding food or not providing enough for a child’s needs.



Emotional abuse is the persistent emotional maltreatment of a child such as to cause severe and persistent adverse effects on the child’s emotional development. It may involve conveying to a child that they are worthless or unloved. Some level of emotional abuse is involved in all types of ill treatment of a child, though it may occur alone.


It may include not giving the child opportunities to express their views, deliberately silencing them or ‘making fun’ of what they say or how they communicate, as well as overprotection and limitation of exploration and learning, or preventing the child participating in normal social interaction. It may involve seeing or hearing the ill-treatment of another. It may involve serious bullying (including cyber bullying), causing children frequently to feel frightened or in danger, or the exploitation or corruption of children.


Children may also experience emotional abuse through witnessing domestic abuse and alcohol and drug misuse by adults caring for them. In England, The Domestic Abuse Act 2021 recognises in law, for the first time, that children are victims if they see, hear or otherwise experience the effects of domestic abuse.


Sexual Abuse

This involves forcing or enticing a child or young person to take part in sexual activities, whether or not the child is aware of what is happening.  The activities may involve physical contact, including penetrative or non-penetrative acts. It can also include non-contact activities such as showing children pornographic materials, grooming, or encouraging children to behave in sexually inappropriate ways.


Action must be taken if a staff member witnesses an occasion(s) where a child indicates sexual activity through words, play, drawing, has an excessive preoccupation with sexual matters; or has an inappropriate knowledge of adult sexual behaviour, or language, for their developmental age. This may include acting out sexual activity on dolls/toys or in the role-play area with their peers; drawing pictures that are inappropriate for a child, talking about sexual activities or using sexual language or words.


Staff should also be aware of Child Sexual Exploitation (CSE) where an individual or group takes advantage of an imbalance of power to coerce, manipulate or deceive a child into sexual activity in exchange for something the victim needs or wants, and/or for the financial advantage or increased status of the perpetrator or facilitator. Similarly, to sexual abuse, CSE does not always involve physical contact and can also be penetrative and non-penetrative acts.


If a child is being sexually abused staff may observe both emotional and physical symptoms.


Emotional signs:

  • Being overly affectionate or knowledgeable in a sexual way inappropriate to the child's age
  • Personality changes such as becoming insecure or clingy
  • Regressing to younger behaviour patterns such as thumb sucking or bringing out discarded cuddly toys
  • Sudden loss of appetite or compulsive eating
  • Being isolated or withdrawn
  • Inability to concentrate
  • Lack of trust or fear of someone they know well, such as not wanting to be alone with a carer
  • Becoming worried about clothing being removed
  • Suddenly drawing sexually explicit pictures or acting out actions inappropriate for their age
  • Using sexually explicit language.


Physical Signs:

  • Bruises
  • Bleeding, discharge, pains or soreness in their genital or anal area
  • Sexually transmitted infections
  • Pregnancy

Staff at the setting will also be made aware of other types of abuse that children may encounter and to look out for signs of the following:


Female Genital Mutilation (FGM)

Female Genital Mutilation, also known as Female Genital Cutting comprises all procedures that involve partial or total removal of the external female genitalia, or other injury to the female genital organs for non-medical reasons (WHO). FGM can cause severe pain and there may be immediate/long-term health consequences (mental health, childbirth problems, and/or death).


FGM has been a criminal offence in the UK since 1985. In 2003 it also became a criminal offence for UK nationals or permanent UK residents to take their child abroad to have female genital mutilation. The procedure may be carried out shortly after birth, during childhood, as well as adolescence, just before marriage or during a first pregnancy.


A girl at immediate risk of FGM may not know what's going to happen. But she might talk about or you may become aware of:

  • A long holiday abroad or going ‘home’ to visit family
  • Relative or cutter visiting from abroad
  • A special occasion or ceremony to ‘become a woman’ or get ready for marriage
  • A female relative being cut – a sister, cousin, or an older female relative such as a mother or aunt.

Any concerns about a child or family, will be reported to the Front Door in the same way as other types of physical abuse. We have a mandatory duty to report to police any case where an act of female genital mutilation appears to have been carried out on a girl under the age of 18.


Honour based violence, domestic abuse and forced marriage

The Metropolitan Police definition of so-called honour-based violence is: 'a crime or incident, which has or may have been committed to protect or defend the honour of the family and/or community'. A child who is at risk of honour-based violence is at significant risk of physical harm and/or neglect, and may also suffer significant emotional harm through the threat of violence or witnessing violence directed towards a sibling or other family member.


All children can witness and be adversely affected by domestic abuse in the context of their home life where domestic abuse occurs between family members.  Exposure to domestic abuse and/or violence can have a serious, long lasting emotional and psychological impact on children. If we are concerned that domestic abuse is happening within a home and a child is at risk, we will follow our safeguarding policies’ reporting procedures (see Safeguarding Children/Child Protection policy).


Where incidents of honour-based abuse, domestic abuse and are shared by an employee or parent/carer, we will always respect confidentiality and not share information without their permission. However, we will share this information, without permission, in cases of child protection or where we believe there is an immediate risk of serious harm to the person involved.


If we suspect or receive information about a forced marriage being planned, then we will follow our safeguarding reporting procedures. If the person concerned is under the age of 18-years, then we will report the incident to the children’s social care team. If we believe a person is in imminent danger of being forced into a marriage, we may contact the Police and the Governments Forced Marriage Unit (FMU) on 020 7008 0151.


Extremism/Radicalisation – the Prevent Duty

Wren Day Nursery and their staff will have “due regard to the need to prevent people from being drawn into terrorism”. Staff have a duty to safeguard at risk or vulnerable children and will be alert to changes in children’s behaviour which could indicate that they may be in need of help or protection (children at risk of radicalisation may display different signs or seek to hide their views- see section on Prevent Duty and promoting British values within the Nursery Policies and Procedures). Any concerns of extremism will be reported to the police.


Children can be exposed to different views and receive information from various sources. Some of these views may be considered radical or extreme. Radicalisation is the way a person comes to support or be involved in extremism and terrorism. It’s a gradual process so young people who are affected may not realise what’s happening.


Radicalisation is a form of harm. The process may involve:

  • Being groomed online or in person
  • Exploitation, including sexual exploitation
  • Psychological manipulation
  • Exposure to violent material and other inappropriate information
  • The risk of physical harm or death through extremist acts


We have a Prevent Duty and Radicalisation policy in place. Please refer to this for specific details.


Child abuse linked to faith or belief

Abuse linked to faith or belief where concerns for a child’s welfare have been identified, and could be caused by a belief in witchcraft, spirit or demonic possession, ritual or satanic abuse features; or when practices linked to faith or belief are harmful to a child. Witchcraft beliefs are used to blame a person (rather than circumstances) for misfortune that happens in life. Faith abuse may display signs of physical abuse, emotional abuse, neglect and sexual abuse.

This is not an exhaustive list and there will be other examples where children have been harmed when adults think that their actions have brought bad fortune.


Breast ironing/flattening

Breast ironing/flattening is the process where young girls' breasts are ironed, massaged and/or pounded down through the use of hard or heated objects in order for the breasts to disappear, or delay the development of the breasts entirely. It is believed that by carrying out this act, young girls will be protected from harassment, rape, abduction and early forced marriage.


Breast Ironing/Flattening is a form of physical abuse and can cause serious health issues such as: tissue damage, infection, cysts and abscesses.


County Lines

The National Crime Agency (NCA) describe county lines as a term used to describe gangs and organised criminal networks involved in exporting illegal drugs from big cities into smaller towns, using dedicated mobile phone lines or other form of ‘deal line.’ Offenders will often use coercion, intimidation, violence (including sexual violence) and weapons to ensure compliance of victims. Children can be targeted and recruited into county lines in a number of locations including schools, further and higher educational institutions, pupil referral units, special educational needs schools, children’s homes and care homes.


Signs and indicators to be aware of include:

  • Changes in the way young people you might know dress
  • Unexplained, sometimes unaffordable new things (e.g. clothes, jewellery, cars etc.)
  • Missing from home or schools and/or significant decline in performance
  • New friends or relationships with those who don't share any mutual friendships with the victim or anyone else
  • Sudden influx of cash, clothes or mobile phones
  • Unexplained injuries
  • Significant changes in emotional well-being
  • Truancy, exclusion, disengagement from education
  • Unexplained injuries


Cuckooing is a form of county lines crime in which drug dealers take over the home of a vulnerable person in order to criminally exploit them as a base for drug dealing, often in multi-occupancy or social housing properties. Signs that this is happening in a family property may be an increase in people entering or leaving the property, an increase in cars or bikes outside the home; windows covered, or curtains closed for long periods, family not being seen for extended periods; signs of drug use or an increase in anti-social behaviour at the home.


Modern Slavery/Child Trafficking

Child trafficking and modern slavery is becoming a more frequent form of child abuse. Children are recruited, moved, transported and then exploited, forced to work or are sold on. Victims of modern slavery are also likely to be subjected to other types of abuse such as physical, sexual and emotional abuse.


Action should be taken if they appear to have some of these possible signs including: under the control of someone else and reluctance to interact with others, the victim has few personal belongings and wear the same clothes every day or wear unsuitable clothes for work. The victim is not able to move around freely and is reluctant to talk to strangers or the authorities including appearing frightened, withdrawn, or showing signs of physical or psychological abuse.


When a concern is raised about slavery or trafficking then we will follow our safeguarding procedure. If the child (or adult) is at risk of immediate harm then the police will be called, otherwise the local authority will be contacted, and the referral process will be followed as per the safeguarding procedure.

If you are in the UK and suspect someone might be in slavery, you have several options:

  • Call the Modern Slavery Helpline on 08000 121 700 or fill out an online form.
  • Contact Crimestoppers on 0800 555 111
  • Contact the Police or local children social care teams.


Online Safety

We take the safety of our children very seriously and this includes their online safety. Please refer to the Online Safety policy for further details.


Adult sexual exploitation

As part of our safeguarding procedures, we will also ensure that staff and students are safeguarded from sexual exploitation.


Up skirting

Up skirting involves taking a picture of someone’s genitals or buttocks under their clothing without them knowing, either for sexual gratification or in order to humiliate, or distress the individual. This is a criminal offence, and any such action would be reported following our reporting procedures.


Children missing from education (see missing or lost child policy)

As part of our requirements under the statutory framework and guidance documents we are required to monitor children’s attendance patterns to ensure they are consistent and no cause for concern. We ask parents to inform the nursery prior to their children taking holidays or days off, and all incidents of sickness absence should be reported to the nursery the same day, so the nursery management are able to account for a child’s absence.


All staff should be aware that children going missing, particularly repeatedly, can act as a vital warning sign of a range of safeguarding possibilities. This may include abuse and neglect, which may include sexual abuse or exploitation and child criminal exploitation. It may indicate mental health problems, risk of substance abuse, risk of travelling to conflict zones, risk of female genital mutilation or risk of forced marriage. Early intervention is necessary to identify the existence of any underlying safeguarding risk and to help prevent the risks of a child going missing in future.


Looked after children:

As part of our safeguarding practice, we will ensure our staff are aware of how to keep looked after children safe. In order to do this, we ask that we are informed of:

  • The legal status of the child (e.g., whether the child is being looked after under voluntary arrangements with consent of parents or on an interim or full care order)
  • Contact arrangements for the biological parents (or those with parental responsibility)
  • The child’s care arrangements and the levels of authority delegated to the carer by the authority looking after him/her
  • The details of the child’s social worker and any other support agencies involved
  • Any child protection plan or care plan in place for the child in question.


Early help services

When a child and/or family would benefit from support, a discussion will take place with the family around early help services. Early help provides support as soon as a concern/area of need emerges, helping to improve outcomes and prevent escalation onto local authority services. Sometimes concerns about a child may not be of a safeguarding nature and relate more to their individual family circumstances. The nursery will work in partnership with parents/carers to identify any early help services that would benefit your child or your individual circumstances, with your consent.


Staff Awareness and Response

Staff work closely with the children every day, so they are in the best position to notice changes in their attitudes and behaviour. All staff have a responsibility to report safeguarding/child protection concerns and suspicions of abuse. These concerns will be discussed with the designated safeguarding lead (DSL) as soon as possible.


Staff are fully trained to look for signs of abuse:

  • To notice and report any unexplained bruising and marks
  • To report comments and actions which give cause for concern
  • To report any deterioration in a child’s general well being.


If a child makes a disclosure to a member of staff they should respond using this guidance:

  • Give full attention to the child/young person
  • Keep body language open an encouraging
  • Do listen carefully to what the child is saying; allow them time to talk
  • Be compassionate, understanding and reassure them their feelings are important; ensure they know the abuse is never their fault
  • Do take the child’s statements seriously
  • Ask open ended questions
  • Make it clear you are interested in what the child is telling you
  • Do write down as soon as you can exactly what the child said
  • Do discuss with your manager as soon as possible
  • Do take care of yourself and work out how you are feeling


How not to respond:

  • Do not panic
  • Do not interrupt the child
  • Do not rush off to find someone else to listen
  • Do not promise to keep things secret
  • Do not lie to the child or say everything will be fine now they have told you
  • Do not make judgements of any kind about the abuser especially if a parent
  • Do not ask a lot of detailed questions or closed questions
  • Do not press for answers a child is unwilling to give
  • Do not make assumptions about how the child feels about their experience.


Staff are offered support and advice if they find themselves involved in a particular matter.


For children that arrive at nursery with an existing injury, we have an Existing Injuries form which parents/carers are requested to complete with an explanation of how the injury occurred. This form is located in the folder in reception and upon completion it is filed appropriately in the office.


Procedures for dealing with suspected abuse:

  • All concerns, issues and suspicions relating to safeguarding will be reported to a DSL (as named previously).
  • All concerns, issues and suspicions will be recorded on a green form, kept confidential and shared only with appropriate people.
  • Clear documentation will be kept about all concerns raised. This will be stored in a safe, secure and confidential place.
  • Any concerns about a child will in the first instance be discussed with the child’s parents, (in some cases staff members may wish to seek advice from their manager before they speak to parents).
  • If a staff member suspects a child is being abused or is at risk of being abused, they will discuss their concerns immediately with their manager.
  • The manager and member of staff concerned will seek advice from the Safeguarding Lead.
  • If, following these discussions, there are still concerns that the child is being abused or at risk of being abused the Safeguarding Co-ordinator will, in consultation with the staff members concerned, contact The Front Door, outline the concerns and ask for advice.
  • If it becomes necessary to refer these concerns to The Front Door, parents will be informed, unless in the opinion of the Safeguarding Lead, it will put the child at further risk.
  • Once a referral has been made The Safeguarding Lead will complete a referral form in consultation with the staff members concerned (within two working days of the referral).
  • The Safeguarding Co-ordinator and staff concerned will fully support and co-operate with any investigations undertaken by Social Services, OFSTED or the Police.
  • In all suspected cases of abuse the Safeguarding Co-ordinator will keep in close contact with Social Services, the Police and OFSTED.
  • Staff members dealing with cases of abuse or suspected abuse will be supported throughout by the Safeguarding Co-ordinator and appropriate help sought for them, if necessary.
  • If necessary, a Common Assessment Framework (CAF) will be implemented in response to the child’s individual needs.


Keeping children safe is our highest priority and if, for whatever reason, staff do not feel able to report concerns to the DSL or deputy DSL they should call The Front Door on 01926 414144, the Police on 999 or the NSPCC and report their concerns.


Recruitment (see recruitment policy)

Our policy is to provide a secure and safe environment for all children. We follow safer recruitment practices including obtaining references and all staff employed to work with children will have enhanced criminal record checks from the Disclosure and Barring Service (DBS) before being able to carry out intimate care routines or have unsupervised contact with children. In any instance where an applicant or member of staff does not have a clear DBS, there employment will be terminated.


Volunteers and visitors will never have unsupervised access to children (please see volunteer/student/agency policy).


Adults arriving under the influence of alcohol or drugs:

Under no circumstances are drugs and alcohol allowed to be consumed on the premises.

  • Staff, students/volunteers/agency who arrive at the setting and are suspected to be under the influence of drugs or alcohol will be asked to leave immediately and disciplinary procedures implemented.
  • If staff are found in possession of illegal drugs, serious disciplinary action will follow.
  • In cases where staff are taking prescribed drugs that may affect their ability to function effectively at work, the Manager/Deputy Manager must be informed as early as possible.
  • If a member of staff has good reason to suspect that a parent/carer is under the influence of drugs or alcohol when they drop off or collect their child, they have a duty to inform both the Manager and Safeguarding Officer, according to the provisions of the Safeguarding Children policy.
  • In such circumstances, the Manager and the Safeguarding Officer will then be responsible for deciding upon the appropriate course of action, ensuring that the safety and protection of the child remains paramount at all times.
  • Staff will make all possible efforts to ensure that children are not allowed to travel in a vehicle driven by someone who is clearly under the influence of drugs or alcohol. The Police will be called in instances where a parent suspected to be under the influence collects their child.
  • OFSTED may be informed as soon as practically possible but always within 14 days.


Procedure for dealing with safeguarding concerns or allegations against those working in or on behalf of Wren Day Nursery:

There are two levels of concerns and allegations that will be covered in this section:

  1. Concerns or allegations that may meet the harm threshold.
  2. Concerns or allegations that do not meet the harm threshold – low-level concerns.

At Wren we promote an open and transparent culture where all concerns about a person of trust, are shared responsibly and are dealt with promptly and appropriately.


Concerns of allegations that may meet the harm threshold:

All allegations should be reported to a DSL as highlighted in the Child Protection and Safeguarding Policy. In the event the accusations are made against the owner/manager the LADO should be contacted and an interview will be conducted by the appropriate authority.


An allegation against a member of staff/volunteer or any other person that may meet the threshold, may relate to a person who has:

  • behaved in a way that has harmed a child or may have harmed a child.
  • possibly committed a criminal offence against or related to a child.
  • behaved towards a child or children in a way that indicates he or she may pose a risk of harm to children; or
  • behaved or may have behaved in a way that indicates they may not be suitable to work with children (including out of work – ‘transferable risk’).


Responding to an allegation that may meet the harm threshold: 

  • Where it has been identified a child has been harmed, that there may be an immediate risk of harm to a child or if the situation is an emergency, the local authority children’s social care and as appropriate the police should be called immediately.
  • A yellow form must be completed and handed to a DSL and all information must be gathered.
  • When it is clear that an investigation by the police of children’s social care is unnecessary, the DSL should contact LADO within 24 hours to discuss next steps. A MULTI AGENCY REFERALL FORM (MARF) FOR A POSITION OF TRUST must be completed and sent to LADO.
  • Where further enquiries are required, they should discuss how and by whom the investigation will be undertaken.
  • The DSL will consult with the LADO on the procedure for managing the accused. They should be informed as soon as possible, explaining the likely course of action. Suspension should not be an automatic response and all options to avoid this should be considered before taking this step. It should only be considered in cases where there is cause to suspect a child/ren is/are at risk of harm, or the case could lead to dismissal. In any case of suspension, the accused will be suspended on full pay pending the investigation.
  • The staff will give full co-operation to the Children’s Team and police and provide appropriate written and verbal evidence if required.
  • OFSTED will be notified about the allegation as soon as reasonably practicable but at least within 14 days.
  • Full confidential written records of all reported incidents will be produced and maintained. These will include names, dates, times, details of the alleged incident(s) and any supporting evidence from members of staff.


Upon completion of a MULTI AGENCY REFERALL FORM (MARF) FOR A POSITION OF TRUST please email the referral from a secure email address and send to the LADO at LADO@warwickshire.gov.uk Telephone number: 01926-745376. The LADO has no fax facilities. If you are having difficulties sending your referral, please call the FRONT DOOR on 01926 414144. The LADO should acknowledge your referral within 24 hours of receipt. If you have not heard back within 2 working days, contact the LADO again.

If a referral to LADO meets the threshold, LADO will carry out an investigation. Outcomes may be:

  • Substantiated - There is sufficient evidence to prove allegations.
  • Unsubstantiated - there is insufficient evidence to either prove or disprove the allegation. The term, therefore, does not imply guilt or innocence.
  • Unfounded - There is no evidence or proper basis which supports the allegation being made. It might also indicate that the person making the allegation misinterpreted the incident or was mistaken about what they saw. Alternatively, they may not have been aware of all the circumstances.
  • Malicious - There is clear evidence to prove there has been a deliberate act to deceive and the allegation is entirely false.
  • False - There is sufficient evidence to disprove the allegation.


If the allegation is substantiated, we have a duty to make a Disclosure or Barring referral. We also have a duty if:

  • A concern or allegation about an individual is found to be evidenced/true.
  • Withdrawal of permission for an individual to engage in regulated activity with children or an individual is moved to another area of work that isn’t regulated activity (re-deployment, resignation, retirement)
  • An individual is believed to have:
  • engaged in relevant conduct in relation to children and/or adults. An action or inaction has harmed a child or vulnerable adult or put them at risk or harm.
  • satisfied the harm test in relation to children and / or vulnerable adults. eg there has been no relevant conduct but a risk of harm to a child or vulnerable still exists.
  • been cautioned or convicted of a relevant (automatic barring either with or without the right to make representations) offence.


When reporting the substantiated allegation, OFSTED will be notified as soon as reasonably possible but always within 14 days. They will be notified of:

  • details of any order, determination, conviction, or other ground for disqualification from registration under regulations made under section 75 of the Childcare Act 2006
  • the date when the ground for disqualification arose.
  • the body or court which made the order, determination or conviction, and the sentence (if any) imposed.
  • a certified copy of the relevant order (in relation to an order or conviction).
  • Staff should make every effort to minimise time working alone with children (see lone working policy) We ensure students and volunteers are never left alone.


Concerns of allegations that do not meet the harm threshold:

Concerns that do not meet the harm threshold are ‘low-level’ concerns. Low-level concerns are not insignificant but is a concern that an individual may have acted in a way that:

  • Is inconsistent with the staff code of conduct, including inappropriate conduct outside of work;
  • Does not meet the harm threshold or is otherwise not serious enough to consider a referral to the LADO.

In any cases where the nursery are in doubt as to whether the concern is low-level in fact does meet the harm threshold, they should consult with LADO.


All low-level concerns should be shared confidently with a DSL and recorded on a yellow form with details of the concern, the context and action taken. A low-level concern may be, but is not limited to, managed through:

  • Informing the individual of the concerns raised;
  • Discussing the occasion
  • Identifying any support, the individual may require;
  • Recapping policies and procedures if relevant and providing a copy of this.


Records should be reviewed so that potential patterns of inappropriate, problematic or concerning behaviour can be identified. Where a pattern of such behaviour is identified, Wren will decide on action moving forward with consideration for disciplinary action or if it is believed the low-level concerns meet the harm threshold – in which case, it will be refereed to LADO.


For further information please refer to the Warwickshire Safeguarding’s Procedures available at https://www.safeguardingwarwickshire.co.uk/

and Warwickshire Front Door  - 01926 414144

Further information can also be found through Keeping children safe in education 2022 (publishing.service.gov.uk)


This policy was reviewed on

Signed on behalf of the nursery

Date for review

October 2023

Aimie Luckett

October 2024


EYFS: 3.1-3.8


Our nursery is aware of the growth of the internet and the advantages this can bring. However, it is also aware of the dangers it can pose, and we strive to support children, staff and families to use the internet safely.


We refer to 'Safeguarding children and protecting professionals in early years settings: online safety considerations’ to support this policy.


The Designated Safeguarding Lead is ultimately responsible for online safety concerns. All concerns need to be raised as soon as possible to Aimie Luckett, Sam Manderston or Katie Evans.


The use of technology has become a significant component of many safeguarding issues. Child sexual exploitation; radicalization; sexual predation: technology often provides the platform that facilitates harm.


The breadth of issues classified within online safety is considerable, but can be categorized into three areas of risk:

  • Content: being exposed to illegal, inappropriate or harmful material; for example, pornography, fake news, racist or radical and extremist views;
  • Contact: being subjected to harmful online interaction with other users; for

example commercial advertising as well as adults posing as children or young adults; and

  • Conduct: personal online behavior that increases the likelihood of, or causes,

harm; for example making, sending and receiving explicit images, or online bullying.


Within the nursery we aim to keep children, staff and parents safe online. Our safety measures include:

  • Ensuring we have appropriate antivirus and anti-spyware software on all devices and update them regularly
  • Ensuring content blockers and filters are on all our devices, e.g. computers, laptops, tablets and any mobile devices
  • Ensuring all devices are password protected and screen locks. Practitioners are reminded to use complex strong passwords and they are kept safe and secure and are not written down
  • Monitoring all internet usage across the setting
  • Providing secure storage of all nursery devices at the end of each day
  • Reviewing all apps or games downloaded onto devices ensuring they are age and content appropriate
  • Using only nursery devices to record/photograph children in the setting
  • Reporting emails with inappropriate content to the internet watch foundation (IWF iwf.org.uk)
  • Ensuring children are supervised when using internet connected devices
  • Using tracking software to monitor suitability of internet usage (for older children)
  • Not permitting visitors to private access to the nursery Wi-Fi
  • Staff model safe practice when using technology with children and ensuring all staff abide by an acceptable use policy; instructing staff to use the work IT equipment for matters relating to the children and their education and care. No personal use will be tolerated.
  • Monitoring children’s screen time to ensure they remain safe online and have access to material that promotes their development. We ensure that their screen time is within an acceptable level and is integrated within their programme of learning
  • Making sure physical safety of users is considered including the posture of staff and children when using devices
  • Being aware of the need to manage our digital reputation, including the appropriateness of information and content that we post online, both professionally and personally (see social networking policy)
  • Ensuring all electronic communications between staff and parents is professional and takes place via the official nursery communication channels, e.g. the setting’s email addresses, Famly app and telephone numbers. This is to protect staff, children and parents
  • Signposting parents to appropriate sources of support regarding online safety at home


If any concerns arise relating to online safety, then we will follow our safeguarding policy and report all online safety concerns to the DSL.


This policy was adopted on

Signed on behalf of the nursery

Date for review

August 2023

Aimie Luckett

September 2024






















EYFS: 1.1 – 1.17, 2.1 – 2.6, 2.9-2.14, 3.1 – 3.8, 3.45-3.47, 3.53 – 3.54, 3.65, 3.68, 3.69, 3.80.


The principles of The SEN Code of Practice 2001 and the Special Educational Needs and Disability Act 2001 are:

  • That every child with special educational needs should have their needs met.
  • That children with SEN should be provided with a broad balanced and relevant education.
  • The views of the child, parents/carers should be sought and taken into account.


Our Intent

We recognise that children and their families within the community have a wide range of needs and we will endeavour to play a part in meeting those needs. The nursery is committed to inclusion. We understand the importance of children with special education needs having access to mainstream settings and we will do our utmost to allow access to all children. The best interests of the child will always be paramount. We are committed to the inclusion of all children at our nursery. We ensure all children are cared for and educated to develop to their full potential alongside their peers through positive experiences. We enable them to share opportunities and experiences and develop and learn from each other. We provide a positive and welcoming environment where children are supported according to their individual needs, and we work hard to ensure no child is discriminated against or put at a disadvantage as a consequence of their needs. Each child’s needs are unique, and we do not attempt to categorise children.


We are committed to working in partnership with parents in order to meet each child’s individual needs and develop to their full potential. We are committed to working with any child who has a special educational need and/or disability and making reasonable adjustments to enable every child to make full use of the nursery’s facilities. All children have a right to a broad and well-balanced early learning environment.


In order to achieve this, we will:

  • Work in partnership with parents
  • Have high aspirations for all children and support them to achieve their full potential.
  • Designate a named member of staff to be the Special Educational Needs and Disabilities Co-ordinator.
  • Recognise the importance of early intervention in identifying and meeting the individual needs of children.
  • Ensure that all children have access to a broad range of activities and experiences, irrespective of their special educational needs.
  • Explore all opportunities to provide additional resources to match the individual needs of children.
  • Develop areas of knowledge and specialism within the staff team and the setting.
  • Provide appropriate opportunities for the development of every child’s self esteem and encourage full integration into the setting.
  • Support parents/carers in obtaining help and advice from outside agencies, such as health visitors, psychologists, paediatricians etc.
  • Regularly consult and involve parents/carers and appropriate professionals regarding the child’s progress, assessment, planning, provision and review or the child’s care and education. This will ensure a planned, co-ordinated approach for provision of the child’s needs.
  • Undertake formal Progress Checks and Assessments of all children in accordance with the SEND Code of Practice January (2015) and statutory framework for the EYFS (2021).
  • Make reasonable adjustments to our physical environment to ensure it is, as far as possible suitable for children and adults with disabilities using the facilities.
  • Recognise each child’s individual needs and ensure all staff are aware of, and have regard for, the Special Educational Needs Code of Practice (2015).
  • Ensure that all children are treated as individuals/equals and are supported to take part in every aspect of the nursery day according to their individual needs and abilities.
  • Include all children and their families in our provision.
  • Identify the specific needs of children with special educational needs and/or disabilities and meet those needs through a range of strategies.
  • Ensure the effectiveness of our SEN/disability provision by collecting information from a range of sources e.g. additional support reviews, Education, Health and Care (EHC) plans, staff and management meetings, parental and external agencies’ views, inspections and complaints. This information is collated, evaluated and reviewed annually.
  • Monitor and review our policy and procedures annually.
  • Ensure that children who learn at an accelerated pace e.g. ’most able’ are also supported.
  • Encourage children to value and respect others.
  • Provide well informed and suitably trained practitioners to help support parents and children with special educational difficulties and/or disabilities.
  • Monitor and review our practice and provision and, if necessary, make adjustments, and seek specialist equipment and services where required.
  • Challenge inappropriate attitudes and practices.
  • Promote positive images and role models during play experiences of those with additional needs wherever possible.
  • Celebrate diversity in all aspects of play and learning.


Our nursery Special Education Needs, and Disabilities Co-ordinator (SENCO) is Sam Manderston alongside our SENCO Assistant, Sade Barham.


The role of the SENCO and Assistant in our setting includes:

  • Ensuring all practitioners in the setting understand their responsibilities to children with SEND and the setting’s approach to identifying and meeting SEND.
  • Advising and supporting colleagues.
  • Ensuring parents are closely involved throughout and that their insights inform action taken by the setting.
  • Liaising with professionals or agencies beyond the setting.
  • To take responsibility for the day-to-day operation of the Special Educational Needs Policy.
  • To take the lead in observation and assessment of identified children, considering their strengths, weaknesses and consequent needs.
  • To take the lead in planning future support for children with SEN, in discussion with the child’s parents and Key worker.
  • To liaise with parents and other professionals in respect of children with special educational needs.
  • To co-ordinate provision for children with special educational needs through Early Years Action and Early Years Action Plus Stages.
  • To take responsibility for the transfer of SEN records to the child’s next setting.
  • To offer support and advice to nursery staff, key person and primary carers.
  • To ensure that relevant background information about individual children with Special Educational Needs is collected, recorded and updated.
  • To keep up to date with changes in legislation and methodology regarding Special Education Needs and to attend such training as may be required.
  • To perform any other duties in connection with children with Special Educational Needs as may be deemed necessary by the management.



When a child with special educational needs is admitted to the nursery, there is an additional registration form to complete, then our SENCO will work closely with the child’s parents, other professionals and other settings, if applicable, to ensure smooth transition and admission for the child in line with our Transition, Continuity and Interagency Working Policy.  If outside agencies are involved in the child’s care, we welcome the opportunity to work alongside them.


Staff members perform regular observations and on-going assessments of all children, in order to identify and support their individual needs as early as possible.  If a parent or member of staff is concerned about a child’s progress the nursery staff will work with the parents to try to address these concerns. If necessary, information regarding this concern will be passed to the SENCO. The SENCO will speak to the child’s Key Person, observe the child in the nursery, assess the child’s needs and offer advice to staff members and parents.


We respect the need for confidentiality at all times.


We work hard to ensure that we can provide quality care and education for all children, including those who have disabilities or special educational needs.  Through the planning of our learning environment, we make sure that we have:

  • A wide range of resources.
  • Positive visual images throughout the nursery of both sexes and all ethnic groups, with and without disabilities.
  • Activity areas arranged so as not to restrict access for children or adults with disabilities.
  • Books which reflect a range of people, homes and families.
  • Home role-play areas that can reflect different cultural backgrounds.
  • Disabled facilities, eg accessible doorways and toilets.
  • Posters displaying greetings in a variety of languages.


Effective assessment of the need for early help

We are aware of the process for early help and follow the following procedure:


Local agencies should work together to put processes in place for the effective assessment of the needs of individual children who may benefit from early help services. Children and families may need support from a wide range of local agencies. Where a child and family would benefit from coordinated support from more than one agency (e.g. education, health, housing, police) there should be an inter-agency assessment. These early help assessments should identify what help the child and family require to prevent needs escalating to a point where intervention would be needed via a statutory assessment under the Children Act 1989.


The early help assessment should be undertaken by a lead professional who should provide support to the child and family, act as an advocate on their behalf and coordinate the delivery of support services. The lead professional role could be undertaken by a General Practitioner (GP), family support worker, teacher, health visitor and/or special educational needs coordinator. Decisions about who should be the lead professional should be taken on a case-by-case basis and should be informed by the child and their family.


For an early help assessment to be effective:

  • The assessment should be undertaken with the agreement of the child and their parents or carers. It should involve the child and family as well as all the professionals who are working with them;
  • A teacher, GP, health visitor, early years’ worker or other professional should be able to discuss concerns they may have about a child and family with a social worker in the local authority. Local authority children’s social care should set out the process for how this will happen; and
  • If parents and/or the child do not consent to an early help assessment, then the lead professional should make a judgement as to whether, without help, the needs of the child will escalate. If so, a referral into local authority children’s social care may be necessary.


If at any time it is considered that the child may be a child in need as defined in the Children Act 1989, or that the child has suffered significant harm, or is likely to do so, a referral should be made immediately to local authority children’s social care. This referral can be made by any professional (Working together to safeguard children 2018).



In identifying a child as needing SEND support, the key person, working with the SENCO and the child’s parents, will carry out an analysis of the child’s needs. This initial assessment will be reviewed regularly to ensure that support is matched to need. Where there is little or no improvement in the child’s progress, more specialist assessment may be called for from specialist teachers or from health, social services or other agencies beyond the setting. Where professionals are not already working with the setting, the SENCO will contact them, with the parents’ agreement.



Where it is decided to provide SEND support, and having formally notified the parents, the key person and the SENCO, in consultation with the parents, will agree the outcomes they are seeking, the interventions and support to be put in place, the expected impact on progress, development or behaviour, and a clear date for review. Plans will take into account the views of the child.


The support and intervention provided will be selected to meet the outcomes identified for the child, based on reliable evidence of effectiveness, and provided by practitioners with relevant skills and knowledge. Any related staff development needs are identified and addressed. Parents will be involved in planning support and, where appropriate, in reinforcing the provision or contributing to progress at home.



The child’s key person will be responsible for working with the child on a daily basis. With support from the SENCO, they will oversee the implementation of the intervention agreed as part of SEN support. The SENCO will support the key person in assessing the child’s response to the action taken, in problem solving and advising on the effective implementation of support.



The effectiveness of the support and its impact on the child’s progress will be reviewed in line with the agreed date. The impact and quality of the support will be evaluated by the key person and the SENCO in full consultation with the child’s parents and taking into account the child’s views. Information will be shared with parents about the impact of the support provided.


Education and Health Plan (EHCP)

Some children and young people may require an EHC needs assessment in order to decide whether it is necessary to develop an EHC plan. The purpose of an EHC plan is to make adjustments and offer support to meet the special educational needs of the child, to secure the best possible outcomes for them across education, health and social care.


The local authority will conduct the EHC needs assessment and take into account a wide range of evidence, including:

  • evidence of the child’s developmental milestones and rate of progress.
  • information about the nature, extent and context of the child’s SEND.
  • evidence of the action already being taken by us as the early years provider to meet the child’s SEND.
  • evidence that, where progress has been made, it has only been as the result of much additional intervention and support over and above that which is usually provided.
  • evidence of the child’s physical, emotional and social development and health needs, drawing on relevant evidence from clinicians and other health professionals and what has been done to meet these by other agencies.


We will then work with the local authority and other agencies to ensure that the child receives the support they need to gain the best outcomes.


We will review this policy annually to ensure it continues to meet the needs of the children/parents and our nursery. We undertake a Progress Check of all children at age two in accordance with the statutory framework for the EYFS. We will also undertake an assessment at the end of the Early Years Foundation Stage for any children that remain with us in the final term of the year in which they turn five, as per the statutory framework for the EYFS.


We will work closely with the child’s parents and any relevant professionals if we identify any areas where a child’s progress is less than expected to establish if any additional action is required. This may include:

  • Liaising with any professional agencies.
  • Reading any reports that have been prepared.
  • Attending any review meetings with the local authority/professionals.
  • Observing each child’s development and assessing such observations regularly to monitor progress.


This policy was adopted on

Signed on behalf of the nursery

Date for review

October 2023

Aimie Luckett

October 2024







EYFS: 1.16, 3.1, 3.27



We aim to ensure that children moving to new settings, both internally and externally do so with the minimum disruption.  The nursery is committed to working in partnership with parents and other settings to ensure smooth transitions for all children.


Some examples of transitions that young children and babies may experience are:

  • Starting nursery
  • Moving between different rooms within the nursery
  • Starting school or moving nurseries
  • Family breakdowns
  • New siblings
  • Moving home
  • Death of a family member or close friend
  • Death of a family pet.


Our staff are confident in observing their key children and being sensitive to any changes in their behaviour and personality. We respectfully ask that parents inform us of any changes at home so staff have awareness of potential changes to children’s behaviour and can support them as they transition through this.


We aim to ensure that during transition:

  • Each child’s individual needs are taken into account.
  • Parents are consulted and involved in the transition and information is regularly shared with them.
  • The transition is arranged with both the old and new setting or the setting and the child’s parents working closely together.
  • Information is shared and a settling in period is arranged appropriate to the child and the setting.


Procedure for children starting at nursery

Parents will be provided with a copy of the nursery policies and procedures before their child starts and will have the opportunity to discuss and clarify them with the Key person during induction.


The following procedure is aimed at ensuring smooth transition in to the nursery for both the child and the parents:

  • A timetable of visits, based around the child’s needs, will be agreed between the child’s key person and the parents.
  • During these visits the parent must stay on the nursery site.
  • The child’s key person will complete a full induction with the child and the parents and supply the parents with a welcome booklet
  • The child detail form and all necessary paperwork must be completed before the child can be left at the nursery without the parents.


Procedure for children moving within the setting

The following procedure is aimed at ensuring a smooth transfer for both the child and the parents within the setting:

  • A timetable of visits, based around the child’s needs, will be agreed between the current room and the new room. Parents will be kept informed about these arrangements.
  • Parents will be invited in for a stay and play session to familiarise themselves with the room and staff.
  • The current Key Person will inform the parents about the move date and discuss the arrangements with them. They will introduce the parents to the child’s Key Person and staff in the new room. Parents will be provided with transition booklets for their records.
  • Any relevant information about the child (special diets etc.) will be outlined on a Transfer form which will be completed by the child’s current key person and passed onto the child’s new key person. The child’s current Key Person will be responsible for ensuring that the child’s records are transferred to the new department.
  • During the visits a member of staff from the child’s current room, usually the child’s Key Person, will spend a short period of time settling the child depending on the child’s individual needs.
  • Staff will have awareness that at times of change a child may regress a little and may need some additional support until they have settled in, for example, the child may want to carry a comfort item with them. Nursery staff will keep the child’s parents fully informed of their progress.

Children will only be transitioned when they are settled and developmentally ready, if a child is not going to transition for any reason, this will be discussed with parents.


Procedure for children moving out of the setting

  • With the parent’s permission all relevant information about the child will be shared with the new setting.
  • Staff from the new setting will be welcome to visit the child in the nursery.
  • Staff will complete transition reports on the child’s progress in nursery, which will be shared with the child’s parents and, with the parent’s permission, the new setting.
  • A ring back procedure will be used to check the authenticity of the setting if information is requested by telephone.
  • The nursery will take into consideration any external setting’s procedures. They will undertake to carry out, where appropriate, any requests from the new setting, to help smooth the child’s transition. Parents will be kept informed of these requests at all times.


Procedure for children starting school

Starting school is an important transition and some children may feel anxious about the move. We will do all we can to facilitate a smooth transition and minimise any potential stresses. This following process relates to children going to school.

  • We provide a variety of resources that relate to the school, e.g. uniform to dress up in, a role play area set up as a school classroom, photographs of all the schools the children may attend and of the teachers. This helps the children to become familiar with this new concept and will aid the transition
  • We invite school representatives into the nursery, where possible or invite them to talk via online platforms such as Zoom so they have the opportunity to introduce themselves to the children
  • We produce a comprehensive report on every child leaving the setting and with parental permission will share this with the school to enable teachers to have a good understanding of every child received. This will include their interests, strengths and level of understanding and development in key areas. This will support continuity of care and early learning
  • With parental permission around school allocation day, we may share details of the school children are going to so parents can see which children may be going to the same school. This can offer some reassurance for the children to know that are moving with some familiar peers.


Inter-agency working

We are committed to providing the best possible care and education for all children. In order to help us to do this we actively seek advice from a broad spectrum of other professionals.  This will always be done with the parent’s informed consent (unless the safety of the child is at risk) and all information will be shared with the child’s parents. Other professionals are welcomed into the setting and their knowledge and advice is valued. Parents are encouraged to share any information from other professionals with staff to enable us to support the development of the child.


Family breakdowns

We recognise that when parents separate it can be a difficult situation for all concerned. We have a separated families’ policy that shows how the nursery will act in the best interest of the child.


Moving home and new siblings

We recognise that both these events may have an impact on a child. Normally, parents will have advance notice of these changes and we ask parents to let us know about these events so we can support the child to be prepared. The key person will spend time talking to the child and providing activities that may help the child to act out any worries they have, e.g. through role play, stories and discussions.



We recognise that this may be a very difficult time for children and their families and have a separate policy on bereavement, which we follow to help us offer support to all concerned should this be required.


If parents feel that their child requires additional support because of any changes/transitions in their life, we ask that you speak to the nursery manager and the key person to enable this effective support to be put into place.


This policy was adopted on

Signed on behalf of the nursery

Date for review

August 2023

Aimie Luckett

September 2024






EYFS: 3.75, 3.76




At Wren Nursery, we aim to provide the highest standards of care and education for all children. We believe that all parents and children should be treated courteously and with respect and that prompt and careful attention should be given to their needs, wishes and concerns. We hope that at all times parents are happy and satisfied with the quality and service provided and we encourage parents to voice their appreciation to the staff concerned and/or management.


We welcome any suggestions from parents on how we can improve our services and will give prompt and serious attention to any concerns that parents may have.


In order to achieve this we will:

  • Treat all children and parents with courtesy and respect at all times.
  • Expect parents to treat staff and students with courtesy and respect at all times.
  • Deal promptly with any concerns raised by parents about their child’s care and education.
  • Make every attempt to resolve concerns and complaints informally.
  • Fully investigate any complaints made about the nursery.
  • Welcome suggestions that may improve any aspect of the services that we provide.


Any concerns will be dealt with professionally and promptly to ensure that any issues arising from them are handled effectively and to ensure the welfare of all children, enable ongoing cooperative partnership with parents and to continually improve the quality of the nursery.


We have a formal procedure for dealing with complaints where we are not able to resolve a concern. Where any concern or complaint relates to child protection, we follow our Safeguarding/Child Protection Policy.



The following procedure will be followed when a parent has concerns about any aspect of their child’s care and education:

  1. Any concerns should initially be discussed with the child’s key person, or a member of staff based in the child’s room. Wherever possible this should be done on the day the concern arose so that it can be dealt with promptly. The staff member dealing with the concerns will make every attempt to resolve the matter with the parents. It is anticipated that most concerns will be resolved at this stage.
  2. If, following these discussions, the matter is unresolved and parents are still concerned, they should discuss their concerns with the relevant room leader who will make every attempt to resolve the matter with the parents.
  3. If, following these discussions, the matter is still unresolved and the parents are still concerned, they should put their concerns in writing to the Nursery Manager. The Nursery Manager will fully investigate the written complaints and make every attempt to resolve the matter with the parents. The Nursery Manager will notify the complainants of the outcome of the investigation within 28 days of having received the complaint. The Nursery Manager will keep a log of any complaints. All parties present at the meeting will review the accuracy of the record and be asked to sign to agree it and receive a copy. This will signify the conclusion and outcome.
  4. If the matter is still not resolved, the nursery will hold a formal meeting between the manager, parent and a senior staff member to ensure that it is dealt with comprehensively. The nursery will make a record of the meeting and document any actions. All parties present at the meeting will review the accuracy of the record and be asked to sign to agree it and receive a copy. This will signify the conclusion of the procedure
  5. If the matter cannot be resolved to their satisfaction, then parents have the right to raise the matter with Ofsted. Parents are made aware that they can contact Ofsted at any time they have a concern, including at all stages of the complaint’s procedure, and are given information on how to contact Ofsted. Ofsted is the registering authority for nurseries in England and investigates all complaints that suggest a provider may not be meeting the requirements of the nursery’s registration. It risk assesses all complaints made and may visit the nursery to carry out a full inspection where it believes requirements are not met.


Any complaint received will be logged on a complaints form; this will provide information on the concern, the immediate action taken and an evaluation of the complaint. Parents will be asked to sign this if they are satisfied with the outcome and to agree to close the complaint.  These records will be kept for a minimum of three years. The record of complaints is made available to Ofsted on request.


We recognise that sometimes complaints need to be taken further.  Ofsted’s complaints procedure is available with the Policies and Procedures, providing anonymity if required.


Contact details for Ofsted are:   Ofsted, Piccadilly Gate, Store Street, Manchester M1 2WD Helpline: 0300 123 1231  Website: www.ofsted.gov.uk/parent



This policy was adopted on

Signed on behalf of the nursery

Date for review

August 2023

Aimie Luckett

September 2024




















EYFS: 3.4 – 3.18 and 3.22




Whistleblowing is the term used when a worker passes on information concerning wrongdoing. This policy is used in conjunction with:

  • Safeguarding and Child Protection


Our commitment

Wren Day Nursery is committed to ensuring an environment of openness and accountability. We expect all employees, students and any other adult associated with Wren Day Nursery to be professional at all times and hold the welfare and safety of every child as their paramount objective. There may be occasions where this may not happen and we expect any individual who has any serious concerns, to disclose any information that suggests children’s welfare and safety may be at risk. This policy has been written to support staff in coming forward with concerns; we recognise that some of the issues raised will have to be dealt with on a confidential basis.



The aim of this policy is to create safe and confidential avenues for staff and users of Wren Nursery to raise concerns and receive feedback and will result in:

  • enhanced awareness of how to express concerns on any suspicions of bad practice.
  • recognition that a system is in place to protect the ‘whistleblower’ from victimisation/intimidation.
  • an environment that enables adults to raise serious concerns.
  • an understanding that the whistleblower may take the concerns further if they are not happy with the response they receive.


This policy takes into account the provisions of the Public Interest Disclosure Act 1998 which will protect staff that raise concerns and feel they have been unlawfully treated as a result of ‘whistleblowing’, these are ‘qualifying disclosures’.


The Public Interest Disclosure Act has the following rules for making a protected disclosure:

  • You must believe it to be substantially true.
  • You must not act maliciously or make false allegations.
  • You must not seek any personal gain.


It is not necessary for the employee to have proof that such an act is being, has been, or is likely to be, committed; a reasonable belief is sufficient.


Disclosure of information

If, in the course of your employment, you become aware of information which you reasonably believe indicates that a child is, or may be, or is likely to be, in risk of danger and/or one or more of the following may be happening, you MUST use the nursery’s disclosure procedure set out below:

  • That a criminal offence has been committed or is being committed or is likely to be committed.
  • That a person has failed, is failing or is likely to fail to comply with any legal obligation to which they are subject (e.g. EYFS, Equalities Act 2010).
  • That a miscarriage of justice has occurred, is occurring, or is likely to occur.
  • That the health or safety of any individual has been, is being, or is likely to be endangered.
  • That the environment, has been, is being, or is likely to be damaged.
  • That information tending to show any of the above, has been, is being, or is likely to be deliberately concealed.




Harassment and victimisation

Wren Day Nursery recognises that reporting a concern can be a difficult decision. The owners and management will not tolerate the harassment or victimisation of anyone who has acted in good faith, however if the whistleblower is already undergoing a disciplinary, the procedures will not be halted as result of reporting a concern. 



We recognise that some staff may wish to raise an issue in confidence therefore we will, when possible, gain prior consent before revealing the identity of the whistleblower. However, staff must also appreciate that in some situations an investigation cannot be concluded without a statement from the whistleblower as evidence.


Anonymous Allegations 

These will only be considered at the management’s discretion. We actively encourage anyone who would like to express a concern to put their names to it as anonymous concerns are much less powerful. When exercising our discretion, we would take into account:

  • the seriousness of the issue.
  • the credibility of the issue.
  • how likely we would be in confirming the allegation from other credible sources.


Untrue Allegations

If allegations are made but after investigation are found to be untrue, we will take no action against the whistleblower providing they were:

  • were acting in good faith.
  • believed the information they were disclosing to be substantially true.
  • did not act for personal gain.

Disciplinary action will be considered for anyone who raises a false or malicious allegation.




Raising a concern

  • If this information relates to child protection and safeguarding then the nursery child protection and safeguarding children policy should be followed, with particular reference to the staff and volunteering section.
  • Where you reasonably believe one or more of the above circumstances listed above has occurred, you should promptly disclose this to your manager so that any appropriate action can be taken. If it is inappropriate to make such a disclosure to your manager (i.e. because it relates to your manager) you should speak to
  • Any minor concerns should be, in the first instance, raised with either the Manager or Deputy Manager. However, issues that are felt to be of a serious or more sensitive nature MUST be raised directly with the Manager.  The Manager has the overall responsibility for this policy and its implementation so all concerns will be referred to her.
  • Failure to report serious matters can also be investigated and potentially lead to disciplinary action which may result in dismissal.
  • Any management employee who inappropriately deals with a whistleblowing issue (e.g. failing to react appropriately by not taking action in a timely manner or disclosing confidential information) may be deemed to have engaged in gross misconduct which could lead to dismissal.
  • All relevant telephone numbers of the Local Authority Designated Officer (LADO), the Front Door and Ofsted are accessible in all staff bathrooms so all staff may contact them if they cannot talk to anyone internally about the issues or concerns observed.


If possible, concerns should be made in writing outlining the background of the concern, dates, names, places and the reason why the whistleblower is concerned. Concerns should be made expressed as soon as the whistleblower becomes aware of a breach. Whistleblowers will be expected to demonstrate sufficient grounds for the concern, although they will not be expected to prove truth.  Whistleblowers will be kept up to date on the progress of their concern. Whistleblowers may ask for a representative to accompany them and support them whilst they voice their concern. This will be welcomed by the Management.


Dealing with the allegation

Any action taken by the Manager will depend on the concern, it may involve:

  • An internal investigation, taking into account confidentiality, in line with Nursery policies on grievance and disciplinary action.
  • A referral to the police.
  • A referral to OFSTED.
  • A referral to Local Authority children’s social services.
  • A referral to any other external agency.
  • Suspension from work.
  • Form the subject of an independent inquiry by the Ombudsman.
  • Action agreed without need for investigation.


To protect staff and the Nursery, initial enquiries will be made to determine whether investigations are needed, and if so, in which form. Any concerns that are raised which fall into the scope of our other existing policies, for example ‘safeguarding policy’ will be referred for consideration under those procedures.


Wren Day Nursery will ensure that the complainant receives within ten working days of raising the concern:

  • acknowledgement that the concern has been received.
  • an indication of how we are going to deal with the concern.
  • an estimation of how long it will take to conclude the matter and provide a final response.
  • details of any initial enquiries.
  • information on any further enquiries, or why we feel there is no need for any further enquiries.


In some high-risk situations, interim action may have already taken place, ie child protection concerns.


Contact between ourselves and the whistle-blower will be dependent on the concern raised, the potential difficulties involved, and the clarity of information provided. There may be a need for the whistleblower to provide further information. At all arranged meetings the whistleblower has the right to be accompanied by a workplace representative, colleague or personal supporter, who is not involved with any matters raised in the concern.


Wren Day Nursery will endeavour to be as supportive as possible to the whistleblower and minimise any potential difficulties associated with raising the concern. We accept that the whistleblower needs to be assured that the concern is being dealt with properly and thoroughly. Subject to any legal constraints we will inform the whistleblower of the outcome of all investigations.


Alternative methods of raising a concern

This policy is intended to give staff appropriate avenues to raise concerns, however if it is felt necessary that the concern should be dealt with externally.

  • NSPCC- Whistleblowing helpline: 0800 0280285 [email protected]
  • OFSTED can be contacted on 0300 123 1231 (see complaints policy)
  • The police on 999
  • Public Concern at Work – (a charity which provides free and confidential legal advice to anyone who is concerned about malpractice which threatens the public interest) Tel: 0207 404 6609 or [email protected]
  • The Health and Safety Executive
  • Any other relevant inspectorate or regulatory body.

Anyone wishing to raise a concern outside the Nursery must ensure they do this in a reasonable and responsible way. Concerns are protected, even if unfounded, if they are made in good faith.


Management has responsibility for the maintenance and implementation of this policy. They will maintain records of concerns made, outcomes and maintain confidentiality, where appropriate. They will ensure all necessary actions and referrals are completed. 



We require any member of staff to notify us immediately should any of the following occur which may affect their suitability to work with children:

  • Convictions
  • Cautions
  • Court orders
  • Reprimands
  • Warnings


In any cases where an individual is not suitable to work with children and their DBS presents a disqualification, employment will be terminated, and OFSTED will be notified as soon as reasonably practicable but always within 14 days.


This policy was adopted on

Signed on behalf of the nursery

Date for review

October 2023

Aimie Luckett

October 2024


















































EYFS: 3.6, 3.9 – 3.26



At Wren Day Nursery we pride ourselves in providing a high quality of care and education and employ staff who are committed to that. We are vigilant in our recruitment procedures aiming to ensure that all individuals who work with and look after children here are suitable to fulfil their requirements of their role. We follow this procedure each and every time we recruit a new member of staff to join our team.


When recruiting a new member of staff, we consider all applications and are non-discriminatory in regard to marital status, age, gender, culture, religious belief or ethnic origin and base our decision purely on their suitability for the position.


When recruiting staff, we follow the safer recruitment guidance and abide by all legal requirements set out in the Early Years Foundation Stage (EYFS) and accompanying regulations.


DBS Checks

An enhanced DBS disclosure is compulsory for anyone over 16 years who has regular contact with the children. Additional checks will be completed as required for applicants from overseas. Any individual awaiting a DBS or overseas police check will not be left alone with any children/child and will not take part in any intimate care routines such as nappy changing, first aid treatment, toileting or changing of clothes.


Applicants must provide a full employment history, experience, qualifications and references. The person deemed most suitable for the position will be required to complete a DBS disclosure form.  Once confirmed as suitable they will be invited for induction training and will have a three-month probationary period before a contract is offered subject to a clean enhanced DBS and satisfactory references.


In any cases of an unsuccessful clear DBS check, staff will not pass their probation and employment will be terminated.


Further to this, upon interview, two referees will be required and a verification of identity. The position at Wren is subject to satisfactory references, at the end of a successful three-month probation period, if we have only received one satisfactory reference, referees will be chased, employees will be asked for an alternative and management and HR will carefully consider all aspects before finalising their permanent employment.



We provide all new staff, students and volunteers with induction training.  We believe that it is important that they understand how the setting operates and their role within it, this includes a complete tour of the house and garden highlighting health and safety procedures, allergy awareness, fire evacuation and child protection, stressing the need for confidentiality and safeguarding at all times.


The overall role of each member of staff will be discussed during their induction. Their responsibilities will vary depending on which department they will be working in and it is the duty of that manager to instruct them accordingly.


Each employee has an induction record detailing the information passed on at induction as well as remaining three-month probation. and the confidentiality agreements, safeguarding policies, Employee handbook and Health and safety policies have been shared. Employees are asked to sign their induction form stating that they have been informed of these procedures.


All room leaders must hold a relevant level 3 qualification.


An induction leaflet will be provided to all new staff members with relevant safeguarding information. They will complete a safeguarding training course within their 3-month probation and will be trained in-house in giving medication. 


Ongoing support and checks

  • All staff are responsible for notifying the manager in person if any there are any changes to their circumstances that may affect their suitability to work with children (staff suitability status will also be checked through an annual declaration form). This includes any incidents occurring outside the nursery. Staff will face disciplinary action should they fail to notify the manager In any cases where an annual, or a new DBS check reveals that the individuals’ details are on the DBS Barred list, they will not be allowed to take on or continue in their employment at Wren. We abide by the employer’s responsibilities by informing the DBS of any changes to the suitability of our staff.
  • All members of staff will update a health questionnaire on an annual basis to ensure management have a good knowledge of any changes that may require support or additional resources to aid them to carry out their day-to-day duties. This will also be discussed at staff supervisions/review meetings. Management may require this more regularly where health circumstances change. Staff
  • The nursery manager will review any significant changes to an individual’s circumstances that may suggest they are no longer suitable to work with children and take appropriate action to ensure any unsuitable or potentially unsuitable employee does not have unsupervised contact with children until the matter is resolved.
  • Every member of staff will have 4 meetings a year with the management two: a formal supervision, two informal check in’s and an appraisal. This will provide an opportunity for the manager and member of staff to discuss training needs.
  • The manager, deputy and room leaders will be responsible for any support the staff team may have between these reviews. This includes mentor support, one-to-one training sessions, ongoing supervision, work-based observations and constructive feedback.
  • The nursery will provide appropriate opportunities for all staff to undertake professional development and training to help improve the quality of experiences provided for children (see staff training policy).


Please see separate policy on students, volunteers and agency staff.


This policy was adopted on

Signed on behalf of the nursery

Date for review

August 2023

Aimie Luckett

September 2024





EYFS: 3.20 – 3.26



At Wren Nursery, we strive to develop a highly motivated and trained workforce with the appropriate skills to effectively meet the requirements of an early year’s practice. We believe that ongoing personal and professional development is essential for the delivery of high-quality learning and development opportunities for children in their early years.


The overall quality of our nursery is underpinned by our staff having the appropriate qualifications, training, skills, knowledge, and a clear understanding of their roles and responsibilities.


We feel it is important that staff are kept up-to date with the ever-changing needs of the children and that everyone is given an equal opportunity to enhance and improve their skills and knowledge, so we support and encourage staff to achieve the training and development they need.


We have a comprehensive training and development plan to meet the needs of the setting and each individual, reviewing its content and discussing achievements and goals with staff during their supervisions, after their observations. These meetings enable us to identify individual training needs and at such time any concerns can be discussed by either party.  We encourage an open and supportive relationship between managers and staff to give both sides an opportunity to air their views. We strongly promote continuous professional development, and all staff have individual training records and training plans to enhance their skills and expertise, which are based on discussions at supervision meetings and appraisal meetings. We have a training budget which is set annually and reviewed to ensure that the team gain external support and training where needed.


As of September 2023, 83% of staff are qualified to Level 3 (or equivalent) or above in a full and relevant childcare qualification. Other staff working at the nursery are either qualified to Level 2 or undertaking training. Where necessary staff will be supported to achieve a suitable level 2 qualification in Maths and English (as defined by the Department for Education on the Early Years Qualifications List) for the completion of the Early Years Educator.


To facilitate the development of staff we:

  • Coach, mentor, lead and offer encouragement and support to achieve a high level of morale and motivation
  • Promote teamwork through ongoing communication, involvement and a no blame culture to enhance nursery practice
  • Provide opportunities for delegation based on skills and expertise to offer recognition and empower staff
  • Encourage staff to contribute ideas for change within the nursery and hold regular staff meetings and team meetings to develop these ideas. Regular meetings are also held to discuss strategy, policy and activity planning
  • Encourage staff to further their experience and knowledge by attending relevant external training courses
  • Encourage staff to pass on their knowledge to those who are less experienced and share knowledge from external training with small groups of staff within the nursery
  • Provide regular in-house training relevant to the needs of the nursery
  • Carry out regular supervision meetings with all staff. These provide opportunities for staff to discuss any issues particularly concerning children’s development or well-being including child protection concerns, identify solutions to address issues as they arise and receive coaching to improve their personal effectiveness. Staff appraisals are carried out annually where objectives and action plans for staff are set out, while also identifying training needs according to their individual needs
  • Promote a positive learning culture within the nursery
  • Provide inductions to welcome all new staff, mentor and support new staff
  • Offer ongoing support and guidance


This policy was adopted on

Signed on behalf of the nursery

Date for review

September 2023

Aimie Luckett

September 2024































EYFS: 3.1 – 3.8, 3.20-3.44



At Wren Nursery we minimise lone working in the room or building as best as possible, taking into consideration the age of the children, and the ability of the staff.


Although we aim to avoid lone working, there may be occasions when this isn’t always possible due to:

  • Nappy changes
  • Toilet breaks
  • Comforting a child that may be unwell in a quiet area
  • Following a child’s interest, as this may lead staff away with a child to explore an area
  • Supporting children in the toilet area that may have had an accident
  • The duties some team members have, e.g. management, opening and closing the setting.


On the rare occasions that lone working within a room does take place we ensure that we assess how staff can manage with a variety of tasks such as:

  • Talking to parents and supervising children safely
  • Ensuring each member of staff working alone for any period of time has the required qualification/training and/or skills for the role; e.g. holds a level 3 qualification, paediatric first aid, safeguarding and child protection training
  • That staff members working alone are competent and confident in their role
  • That the staff member can react, respond to, and call on others in an emergency, including procedures if there was a fire evacuation
  • The member of staff and children are safeguarded at all times (relating to safeguarding/child protection policies)
  • Ratios are maintained at all times


Staff member’s responsibilities when lone working:

  • To ensure a member of management is aware of when they are lone working and make plans to be checked in with at intervals
  • To ensure they have access to a telephone or walkie talkie at all times, or are able to shout to others for help if they need it
  • Report any concerns for working alone to the management as soon as is practicably possible.


 Management’s responsibilities when staff are lone working:

  • To ensure staff working alone are competent and confident to carry out any safety procedures e.g. fire evacuation
  • To ensure that the employee has the ability to contact them or a member of the team in emergencies
  • To check in at intervals throughout the day


This policy was adopted on

Signed on behalf of the nursery

Date for review

August 2023

Aimie Luckett

September 2024


EYFS: All safeguarding and welfare requirements, particular referencing to 3.55-3.67




This policy works in conjunction with:

  • First aid policy
  • Fire policy


At Wren Nursery we provide and maintain safe and healthy working conditions, equipment and systems of work for all our employees and a safe early learning environment in which children learn and are cared for. We also accept our responsibility for the health and safety of other people who may be affected by our activities.


The allocation of duties for safety matters and the particular arrangements which we will make to implement our health and safety procedures are set out within this policy and we make sufficient resources available to provide a safe environment.


Employees have a statutory duty to take care of themselves and others who may be affected by their acts or omissions.


The Management is committed to promoting the health and safety of all children and employees of the nursery and all visitors to the nursery.


The nursery will so far as is reasonably practicable, ensure that:

  • Employees and visitors are provided with such information, instruction, training and supervision as is necessary to secure their health and safety at work and the health and safety of others who may be affected by their actions.
  • Employees are consulted on Health and Safety matters.
  • Risk assessments are carried out and periodically reviewed.
  • Adequate resources are provided to ensure that proper provision can be made for health and safety.
  • Working procedures and practices are maintained that are safe and without risk to health.
  • Arrangements for the use, handling, storage and movements of articles and substances are safe and without risk to health.
  • The provision and maintenance of all machinery and equipment is safe and without risk to health.
  • The nursery environment is safe and that there is safe access to and from the workplace.
  • The monitoring of activities is undertaken to maintain agreed standards.
  • We maintain a healthy and safe nursery with safe entry and exit routes.
  • Formulate effective procedures for use in case of fire and other emergencies and for evacuating the nursery premises. Practice this procedure on a regular basis to enable the safe and speedy evacuation of the nursery.
  • Maintain a safe working environment for pregnant workers or for workers who have recently given birth, including undertaking appropriate risk assessments.
  • Maintain a safe environment for those with special educational needs and disabilities and ensure all areas of the nursery are accessible (wherever practicable).
  • Provide a safe environment for students or trainees to learn in.
  • Encourage all staff, visitors and parents to report any unsafe working practices or areas to ensure immediate response by the management.


It is the duty of all employees:

  • To take reasonable care for the health and safety of themselves and other persons who may be affected by their acts or omissions and to work with the nursery management team to fulfil its statutory duties.
  • Not to interfere with or misuse anything provided in the interest of health and safety.



  • There is a separate detailed Health and Safety policy available on request that is provided to all new employees. The policy is reviewed at least annually, amended and updated as necessary. Communication of any changes will be made to all employees.
  • Effective procedures are in place for consultation and communication on health and safety matters with an annual audit.


We believe the risks in the nursery environment are low. To maintain the maximum protection for children, staff and parents the nursery:

  • Ensures all entrances and exits from the building, including fire exits are clearly identifiable, free from obstruction and easily opened from the inside.
  • Regularly check the premises room by room for defects, worn fixtures and fittings or electrical equipment and take the necessary remedial action.
  • Ensures that all staff, visitors, parents and children are aware of the fire procedures and regular fire drills are carried out.
  • Has the appropriate fire detection and control equipment which is checked regularly to make sure it is in working order.
  • Ensures that all members of staff are aware of the procedure to follow in case of accidents for staff, visitors and children.
  • Ensures that all members of staff take all reasonable action to control the spread of infectious diseases and wear protective gloves and clothing where appropriate.
  • Ensures there are suitable hygienic changing facilities.
  • Prohibits smoking/vaping on the nursery premises.
  • Encourages children to manage risks safely and prohibits running inside the premises unless in designated areas.
  • Risk assesses all electrical sockets and take appropriate measures to reduce risks where necessary and ensure no trailing wires are left around the nursery.
  • Ensures all cleaning materials are placed out of the reach of children and kept in their original containers.
  • Prohibits certain foods that may relate to children’s allergies, e.g. nuts are not allowed in the nursery.
  • Follows the allergies and allergic reactions policy for children who have allergies or have a reaction at the nursery.
  • Ensures risk assessments are undertaken and amended as required and at least annually.
  • Familiarises all staff with the position of the first aid boxes and provides appropriately stocked first aid boxes and check their contents regularly.
  • Ensures children are supervised at all times.
  • Takes all reasonable steps to prevent unauthorised persons entering the premises and have an agreed procedure for checking the identity of visitors.
  • Ensures no student or volunteer is left unsupervised at any time.


All employees have the responsibility to cooperate with senior staff and the manager to achieve a healthy and safe nursery and to take reasonable care of themselves and others. Neglect of health and safety regulations/duties will be regarded as a disciplinary matter (see policy on disciplinary procedures).


Whenever a member of staff notices a health or safety issue or problem which they are not able to rectify, they must immediately report it to management. Parents and visitors are requested to report any concerns they may have to management.


Health and safety is covered in all inductions.


Health and safety arrangements

  • All staff are responsible for general health and safety in the nursery.
  • Risk assessments will be conducted on all areas of the nursery, including rooms, outdoor areas, resources and cleaning equipment - these are reviewed at regular intervals and when arrangements change.
  • All equipment, rooms and outdoor areas are checked thoroughly by staff each morning before children access them or the area. These checks are recorded and initialled by the staff responsible. Unsafe areas are made safe where possible, or the area is not used to promote the safety of children. In these cases, the manager will be notified immediately.
  • We provide appropriate facilities for all children, staff, parents and visitors to receive a warm welcome and provide for their basic care needs, e.g., easy to access toilet area and fresh drinking water.
  • We adhere to the Control of Substances Hazardous to Health Regulation (COSHH) to ensure all children, staff, parents and visitors are safe in relation to any chemicals we may use on the premises.
  • All staff and students receive appropriate training in all areas of health and safety which includes risk assessments, manual handling and emergency evacuation procedures.
  • We have a clear accident and first aid policy to follow in the case of any person in the nursery suffering injury from an accident or incident which are reviewed monthly to identify any patterns/hazardous areas.


This policy was adopted on

Signed on behalf of the nursery

Date for review

October 2023

Aimie Luckett

October 2024










EYFS: 3.55, 3.56, 3.59, 3.61, 3.65, 3.80




At Wren Nursery we are committed to promoting the health and safety of all children, staff and visitors to the nursery. We take reasonable steps to ensure the safety of children, staff and others on the premises including carrying out safety checks on a daily basis in accordance with the timescales set out.


These include daily safety checks of the premises, indoors and outdoors, and all equipment and resources before the children access any of the areas. The checks are recorded and show any issues and solutions.  


To promote the health and safety of all:

  • Staff members are given a hard copy of the full Health and Safety Policy at induction. Updates are circulated electronically.
  • Staff training is provided on all relevant health and safety matters.
  • All staff must be aware of heath and safety issues, in particular using equipment provided to safeguard themselves.


Risk Assessments

Regular risk assessments are completed on areas of risk as and when and are reviewed at least annually. The Nursery Risk Assessment book covers all areas as well as assessments specific to individual rooms. This book is kept out in all rooms and is easily accessible by staff, parents and visitors. Risk assessments document the hazard, who could be harmed, the seriousness of the risk and how to minimise the risk.


Risk Assessments are carried out by a designated person in the following ways:

  • Identifying the hazards: all adults are involved in maintaining toys and equipment ensuring that all areas both indoors and outdoors are safe. Ensuring that manufacturer’s instructions are followed.
  • Decide who might be harmed and how: the assessor identifies the type of injury or ill health that might occur and takes into consideration the most at-risk groups who need specific attention.
  • Evaluate the risks and decide on precautions: each area is assessed for the likelihood of something occurring, identified as high, medium or low risk.
  • Recording findings and implementing – we try to keep it as simple as possible for everyone to be able to understand, records of any accidents/incidents are filed in the office and checked at the end of each month if this highlights that a certain aspect is frequent then an action will be put in place to address this.
  • Review the Risk Assessment and update it if necessary -we update the files at least once a year and on the occasions of specific activities or events a separate risk assessment is done.


Individual risk assessments are completed in specific circumstances, on specific activities and trips, as appropriate.


To maintain a safe and healthy environment for all we ensure that:

  • Health and safety checks are carried out daily on both the inside and outside areas; any issues noticed are reported immediately to Management who then log maintenance in a logbook for assessment, removal or repairs.
  • The Nursery Manager carries out a general health and safety sweep every morning which includes:
  • staff ratios to ensure adequate cover (in the case of staff absence).
  • security (that doors, windows and alarms are all working and have not been tampered with).
  • ambient room/correct water temperatures.
  • food – consumables in date.
  • housekeeping supplies in stock.
  • pets – food, water, health and cleanliness.
  • All departments carry out a safety sweep of their room, furniture and equipment in the evening alongside the daily cleaning and tidying-up routine. Any faulty, unsafe toys or equipment is reported in the maintenance book and shown to the Nursery Manager to be either repaired or replaced.
  • An external check of the garden areas and pathways and outdoor play equipment is done daily by a designated member of staff ensuring that all these areas are safe before the children go out to play.
  • The building is clean, well ventilated and well maintained.
  • A non-smoking policy is strictly enforced throughout the buildings and grounds (see smoking/vaping policy).
  • Regular cleaning routines are in place for toys and equipment.
  • A high standard of hygiene is maintained throughout the nursery.
  • All external gates and doors are kept securely shut at all times.
  • When not in use the sandpits are covered, they are spot cleaned daily and deep cleaned regularly.
  • Children are appropriately dressed and protected from the weather conditions (i.e. sun cream in hot weather). At times of extreme weather conditions, the length of time spent outside will be limited.


To maintain the safe supervision of children:

  • Adequate numbers of adults will supervise the children in all areas as appropriate to the area and the activity.
  • Minimum required adult/child ratios will be adhered to at all times.
  • All staff members, students and volunteers undergo a range of checks to ensure that they are suitable to work with young children.
  • Any person who has not been cleared as suitable is not allowed unsupervised access to children.
  • Appropriate requirements will be made to staffing to ensure staff are usually within sight and hearing and always within sight or


To maintain the safe supervision of children during off site trips the following procedures will be followed:

  • Parents will be asked to sign a general consent form for local outings.
  • For outings further afield parents will be asked to sign a separate consent form in advance and given appropriate information. A full risk assessment will take place.
  • If a form is not received the child will not be able to attend the trip.
  • Staff will complete an outing information form and a risk assessment checklist.
  • A full list of adults and children attending will be left in the department, together with information about the trip and the approximate return time.
  • A mobile telephone will be taken on all trips.
  • Appropriate first aid equipment will be taken (including any medical equipment for children with medical or additional needs).
  • At least two adults will accompany the children on off-site trips and at least one must be qualified and at least one member of staff must hold a current 2-day paediatric first aid certificate.
  • If staff members experience any problems on the trip, they will immediately telephone the nursery and back up help will be sent, if appropriate.
  • Staffing ratios will be appropriate to the age of the children and the relevant legal requirements.
  • If public transport is going to be used a separate permission slip will be required from parents and a full risk assessment will take place.


To ensure that children are protected from the sun and adverse weather conditions:

  • Parents are asked to provide appropriate clothing such as sun hats for hot weather, waterproof clothing for wet weather, warm coats, gloves, hats for cold weather etc.
  • Time outside is restricted or stopped during adverse weather conditions and if necessary, an individual risk assessment will be completed.
  • Children will not be allowed outside if they do not have appropriate clothing for the weather conditions.
  • Sun cream supplied by the parents is applied to children, as appropriate, in hot weather.


To ensure the safe arrival/collection of children from the nursery the following

procedures will be followed: (See also Late Collection Policy and Procedures)

  • On arrival parents must sign the register and ensure that they hand their child over to a staff member.
  • To ensure the safe collection of children, parents are required to give written permission as to any person who is authorised to collect their child.
  • Staff will not allow children to go with any person who is not authorised to collect them.
  • Staff will not allow children to be collected by anyone who is under the age of 16.
  • Staff will not allow children to go with anyone who appears incapacitated by alcohol or drugs.
  • In the event of an emergency and an authorised person not being available to collect the child, parents must telephone the nursery and inform staff.
  • An identification procedure and a password will be agreed between the staff member and parent.
  • In the unlikely event of a child not being collected from nursery the late collection policy and procedures will apply.
  • On collection, parents must sign the child’s departure time in the register and inform a member of staff that they are taking their child.


To prevent the spread of infection the following procedures will be followed: (see illness policy)

  • In order to prevent the spread of infection all staff members follow a high standard of hygiene procedures; these include regular hand washing and the use of disposable gloves and disposable aprons for nappy changing and the use of aprons for the serving of food and whilst feeding very young children who are more vulnerable.
  • Children are encouraged to wash their hands regularly as part of the daily routine.


The nursery follows the guidance provided by the Health Protection Unit on exclusion periods for infectious illness

  • In line with this guidance, and in order to prevent the spread of infection, children and staff with diarrhoea and/or vomiting must not return to nursery until they have been symptom free for a minimum of 48 hours.
  • Additional precautions are taken when there is a known infection in the nursery.
  • Parents are informed about any infectious illness in the nursery and given as much information as possible about signs and symptoms etc. Additional hygiene procedures are put in place and additional cleaning is undertaken.


Procedures for animals on site

  • Staff will ensure that any animals on the premises are safe to be in the proximity of children and do not pose a health risk.
  • After handling or being in contact with any animal children and staff will wash their hands.
  • Animals which are kept on the nursery premises will have their habitats regularly cleaned to prevent the spread of infection.
  • The animals at nursery are checked regularly by a qualified veterinarian reducing any health risk.
  • A risk assessment will be carried out on any occasion when other animals visit the nursery.


Electrical equipment

  • All electrical cables are kept out of the reach of children wherever possible and shielded by furniture where they need to be at floor level.
  • Electrical sockets are all risk assessed and any appropriate safety measures are in place to ensure the safety of the children.
  • All electrical equipment is PAT tested annually.


Dangerous substances

All dangerous substances including chemicals are kept in locked areas out of children’s reach. All substances are kept in their original containers with their original labels attached. Safety Data Sheets (Control of Substances Hazardous to Health (COSHH)) and risk assessments are kept in the COSHH cupboard for all substances and the appropriate personal protection taken and used.


Water supplies

  • A fresh water drinking supply is available and accessible to all children, staff and visitors.
  • All hot water taps accessible to children are thermostatically controlled.


This policy was adopted on

Signed on behalf of the nursery

Date for review

October 2023

Aimie Luckett

October 2024



EYFS: 3.57




At Wren Day Nursery, we are committed to promoting children’s health and well-being and this is of the up-most importance for us as a nursery.


Research shows that smoking, and the use of e-cigarettes has proved to be a health risk. In accordance with the EYFS and legislation, Wren operates a strict no-smoking/vaping policy within the building, premises or grounds. This applies to staff, students, parents, carers, contractors and any other visitors to the premises.


Staff accompanying children outside the nursery, are not permitted to smoke/vape. We also request that any parents/carers accompanying nursery children on outings refrain from smoking/vaping while caring for the children.


It is essential that all staff are positive role models who promote a healthy lifestyle. If staff choose to smoke/vape during breaks or around working hours, they are asked to do so away from the main entrance and premises.


We respect that smoking/vaping is a personal choice, although as an organisation we support healthy lifestyles. We follow Public Health England advice and aim to help staff and parents to stop smoking/vaping if they wish to do so, by:


  • Providing factsheets and leaflets
  • Providing information of local help groups
  • Providing details of the NHS quit smoking helpline - www.smokefree.nhs.uk
  • Offering information regarding products that are available to help stop smoking


This policy was adopted on

Signed on behalf of the nursery

Date for review

August 2023

Aimie Luckett

September 2024















EYFS: 3.55 - 3.56,



At Wren Day Nursery, we take reasonable steps to ensure the safety of children, staff and others on the nursery premises in the case of a fire or other emergency through our Fire and Emergency evacuation procedure.


Penny Shaw (owner) and Aimie Luckett (Manager) are our registered persons in charge of fire safety whose duty it is to carry out regular checks of fire alarms and equipment and record the details in the fire logbook.  A fire evacuation procedure is carried out approximately every 3 months and details are recorded.  Any problems encountered are noted and remedial action taken.


We ensure that nursery premises are compliant with fire safety regulations, including following any major changes or alterations to the premises. Fire extinguishers and alarms are checked annually by CHUBB; Citation conduct annual fire safety inspection.


Clear notices and legal fire exit directional signs are displayed in each area of the nursery as to the procedure to be followed in the event of a fire or the need to evacuate the building in an emergency, these also will illuminate when the power goes on. These procedures are regularly practiced by staff, students and children to ensure that they are effective and that everyone is aware of what to do in the event of a fire or the need to evacuate the building in an emergency.


All staff are aware of any Personal Emergency Evacuation Procedures (PEEP) that will need to be followed. All our staff complete annual Fire Safety and Fire Extinguisher training.


All staff and students receive full instructions on these procedures during their induction. All staff and students are made aware that the main priority during these procedures is to ensure that all children and adults are safely out of the building and accounted for.


It is every member of staff's responsibility to make sure that all fire evacuation routes are kept clear and doors unlocked at all times during the day.



This policy was adopted on

Signed on behalf of the nursery

Date for review

August 2023

Aimie Luckett

September 2024





EYFS: 3.25, 3.45, 3.51, 3.52




At Wren Nursery the safety of all children is paramount, and we have measures in place to help to protect children. However, sometimes accidents do unavoidably happen.


We follow this policy and procedure to ensure all parties are supported and cared for when accidents or incidents happen; and that the circumstances of the accident or incident are reviewed with a view to minimising any future risks.


First Aid

All qualified staff members have completed a paediatric first aid training course approved by the local authority and training is updated every three years. As of August 2023, 89% of staff employed at Wren are trained in paediatric first aid.


A first aid box is kept in each room of the nursery and maintained regularly by staff within the room. These are accessible at all times with appropriate content for use with children. A first aid kit is always taken whenever we leave the nursery premises including any medication that needs to be administered in an emergency - including inhalers and piriton.


Accidents (for incidents, please see behaviour management policy)

  • If a child sustains an injury whilst in our care, we will comfort the child and ensure that they are treated appropriately.
  • The extent of the injury is assessed, and any first aid required is carried out, if necessary, a call is made for medical support/ambulance
  • First aid procedures are carried out, where necessary, by a trained paediatric first aider
  • All accidents occurring at nursery, however slight, will be recorded on an Accident Report Form and shared with parents at pick up time who will be asked to sign the form to confirm that they have been informed. Dependant on the type of accident, parents may receive a courtesy call, particularly for facial injuries. If for any reason, parents are not informed at the end of the day face-to-face, a call must be made to the parent as soon as possible and will be ask to sign it as soon as reasonably practicable.
  • Although we aim to supervise children and observe activities at all times, some accidents occur that are not witnessed, on these occasions it will be noted on the Accident Report Form.
  • Head Injuries will also prompt a separate sheet with advice and dependent on the injury, may result in the child needing to be collected immediately.
  • Accident Report Forms are filed in the office for confidentiality and checked at least monthly before filing by Management, all accidents/incidents will be recorded on a monitoring form; accidents will result in assessments of the nursery/resources. Action will be taken where there are any on-going problems that need to be addressed (eg patterns of injuries, areas that need risk assessing).
  • If the child requires hospital treatment or emergency services, they will be called immediately as will the parents, informing them of the situation
  • If the child needs to go to hospital by ambulance, they will be accompanied by a senior member of staff until their parents arrive.


It is possible that these situations may temporarily affect the ratios of staff to children, but at all times we will ensure that the safety of the other children is not compromised.


Accident forms will be kept for at least 21 years and three months.


We understand that we must notify OFSTED and RIDDOR in the event of any serious accident, illness or injury to, or death of, any child whilst in our care. Notification will be made as soon as is practicably possible, but in any event within 14 days of the incident occurring.  We are fully aware that failure to comply with this requirement is committing an offence.


Existing injuries

If a child has sustained any kind of injury at home or away from nursery, parents must advise their Key Person when the child comes to nursery and complete the relevant existing injury form.


This policy was adopted on

Signed on behalf of the nursery

Date for review

August 2023

Aimie Luckett

September 2024





EYFS: 3.45, 3.46, 3.47, 3.48



At Wren Day Nursery we promote the good health of all children attending including oral health by:

  • Asking parents/carers to keep children at home if they are unwell. If a child is unwell, it is in their best interest to be in a home environment rather than at nursery with their peers.
  • Asking staff and other visitors not to attend the setting if they are unwell
  • Helping children to keep healthy by providing balanced and nutritious snacks, meals and drinks
  • Minimising infection through our rigorous cleaning and hand washing processes.
  • Ensuring children have regular access to the outdoors and having good ventilation inside
  • Having areas for rest and sleep, where required and sharing information about the importance of sleep and how many hours young children should be having.



In the first instance if a child appears to become unwell in our care, we will take the following steps:

  • Communicate concerns to department colleagues
  • Monitor child’s general condition
  • Check temperatures (if above 38º C/101º F parents will be contacted immediately)
  • Look for any visible signs of illness such as a rash, spots, diarrhoea, vomiting, lethargy etc.
  • Make child as comfortable as possible, providing a calm, quiet area with comfort from key person if possible
  • The Key person will contact parent/carer to inform them of the child’s condition, signs and symptoms and ask them what action they would like them to take. If the parent asks for their child to be given paracetamol suspension (eg calpol) this will be recorded on the medication record and signed by the parent on collection. The staff member will only be able to do this if the general consent permission slip has also been signed in the contract (see Medication Policy).
  • We follow the guidance published by Public Health England (Health Protection in Schools and other childcare facilities) and advice from our local health protection unit on exclusion times for specific illnesses, e.g. sickness and diarrhoea, measles and chicken pox, to protect other children in the nursery
  • If there is a suspicion that it is an infectious disease, then the child will be made comfortable separate from the others. We will telephone the parent/carer using the emergency contact number and ask them to come to collect the child and make the necessary arrangements to visit their GP for confirmation. We inform all parents if there is a contagious infection identified in the nursery, to enable them to spot the early signs of this illness. We thoroughly clean and sterilise all equipment and resources that may have come into contact with a contagious child to reduce the spread of infection
  • We notify Ofsted as soon as is reasonably practical, but in any event within 14 days of the incident of any food poisoning affecting two or more children cared for on the premises.
  • We ask parents to give children their first dose of prescribed antibiotics at home to monitor for reactions unless the medication is one they have previously had.
  • We have the right to refuse admission to a child who is unwell. This decision will be taken by the manager on duty and is non-negotiable.


We request that parents/carers contact us if their child is not well enough to attend nursery, detailing the signs and symptoms so that we can alert other parents/carers (if necessary).


If a specific disease is identified eg swine flu, a separate policy will be drawn up for reference and advice according to government guidelines, displayed on the notice board and all parents/carers will be given a copy.


We will follow the transporting children to hospital procedure in any cases where children may need hospital treatment:

The nursery manager/staff member must:

  • Inform a member of the management team immediately
  • Call 999 for an ambulance immediately if the illness is severe. DO NOT attempt to transport the unwell child in your own vehicle
  • Follow the instructions from the 999 call handler
  • Whilst waiting for the ambulance, a member of staff must contact the parent(s) and arrange to meet them at the hospital
  • Redeploy staff if necessary to ensure there is adequate staff deployment to care for the remaining children. This may mean temporarily grouping the children together
  • Arrange for the most appropriate senior member of staff to accompany the child taking with them any relevant information such as registration forms, relevant medication sheets, medication and the child’s comforter
  • Remain calm at all times. Children who witness an incident may well be affected by it and may need lots of cuddles and reassurance. Staff may also require additional support following the accident.


In any circumstances where a child is admitted to hospital for more than 24 hours, we will notify OFSTED as soon as reasonably possible but always within 14 days.


This policy was adopted on

Signed on behalf of the nursery

Date for review

August 2023

Aimie Luckett

September 2024






EYFS: 3.19, 3.46, 3.47




At Wren Nursery, we aim to support individual children with long and short-term medical needs to enable them to fully access the service that we offer. We promote the good health of children and take necessary steps to prevent the spread of infection (see sickness and illness policy).


In order to do this, we:

  • Gain as much information from parents about their child’s individual medical needs.
  • Complete an individual risk assessment, if appropriate.
  • Ensure that an ongoing or long-term medication form has been completed by the parents and the instructions detailed are followed by the staff member administering medication.
  • Access training for staff, from a qualified health professional when technical or medical knowledge is required. Training will be specific to the individual child concerned.
  • Ensure that the medication is stored and given in accordance with the manufacturer’s instructions.
  • Draw up individual care plans, if appropriate, and agree them with the parents.
  • Implement an effective procedure on the administration of medicines as outlined below.


Medication prescribed by a doctor, dentist, nurse or pharmacist

  • Prescription medicine will only be given when prescribed by the above and for the person named on the bottle for the dosage stated
  • All medications must be in their original containers, labels must be legible and not tampered with or they will not be given. All prescription medications should have the pharmacist’s details and notes attached to show the dosage needed and the date the prescription was issued. This will all be checked, along with expiry dates, before staff agree to administer medication.
  • Parents/carers should hand over the medication to the most appropriate member of staff who will then note the details of the administration on the appropriate form and another member of staff will check these details, Staff should record the illness that the medication is treating
  • Children with prescribed medication must have been administered their first dose at home to monitor for reactions
  • Staff will check the medication instructions for the storage of medication – all medication will be stored appropriately away from children. Fridge medication will be kept in the room fridge with no access for children; medication not kept in the fridge will be kept in an area away from children’s reach.
  • Parents/carers must give prior written permission for the administration of each and every medication. However, we will accept written permission once for a whole course of medication or for the ongoing use of a particular medication under the following circumstances:
  1. The written permission is only acceptable for that brand name of medication and cannot be used for similar types of medication, e.g. if the course of antibiotics changes, a new form will need to be completed
  2. The dosage on the written permission is the only dosage that will be administered. We will not give a different dose unless a new form is completed
  3. Parents/carers must notify us IMMEDIATELY if the child’s circumstances change, e.g. a dose has been given at home, or a change in strength/dose needs to be given.
  • The parent/carer must be asked when the child has last been given the medication before coming to nursery; and the staff member must record this information on the medication form. Similarly, when the child is picked up, the parent/carer must be given precise details of the times and dosage given throughout the day.
  • A qualified member of staff will supervise the administration of the medication and both the supervisor and the person giving the medication, will sign the medication form.
  • The person responsible for giving the medication will check the child’s medication record before giving the medication and ensure that the child receives the correct dose at the correct time. They will ensure that the medication record is completed immediately.


Non-prescription medication

  • Nursery will only administer Calpol for a high temperate over 38 degrees Celsius.
  • The nursery will only administer non-prescription medication for a short initial period, dependant on the medication or the condition of the child. After this time, medical attention should be sought.
  • If a child requires medication during the day parents, must complete a Medication Record Sheet (Prescribed or Non-Prescribed, as appropriate) before the medication can be given unless gained verbally at drop-off time or over the phone.
  • The person responsible for giving the medication will check the child’s medication record before giving the medication and ensure that the child receives the correct dose at the correct time. They will ensure that the medication record is completed immediately.
  • A qualified member of staff will supervise the administration of the medication and both the supervisor and the person giving the medication, will sign the medication form.
  • Parents will be asked to sign a general consent on registration for the administration of a paracetamol-based suspension such as Calpol. This consents to medication being administered in emergency cases where we cannot get hold of a parent, and a child’s temperature is nearing 39 degree Celsius – we use our professional judgement based on the time of day and how may hours the child has been at nursery. However, in normal circumstances a medication record sheet will still be completed.
  • If the nursery feels the child would benefit from medical attention rather than non-prescription medication, we reserve the right to refuse nursery care until the child is seen by a medical practitioner
  • All medication will be checked at regular intervals, and before administration by to ensure it is still in date
  • If any child is brought to the nursery in a condition in which he/she may require medication sometime during the day, the manager will decide if the child is fit to be left at the nursery. If the child is staying, the parent/carer must be asked if any kind of medication has already been given, at what time and in what dosage and this must be stated on the medication form
  • The nursery DOES NOT administer any medication unless prior written, or verbal consent is given for each and every medicine.
  • After administration of Calpol for a high temperature, staff will monitor the child and should their temperature not come down, or they are distressed, a parent will be asked to collect the child from nursery.
  • If a child is brought to nursery in a condition in which they may require medication during the day, parents must be asked if any medication has been administered before nursery, at what time, and what dosage.
  • For any non-prescription cream for skin conditions or nappy changes, parents must consent to this and the cream must be labelled.


These procedures will in no way delay or prevent staff from seeking medical advice or assistance if they feel it is necessary. All medication will be stored appropriately, safely and in accordance with the manufacturer’s instructions, away from the children. It will be checked regularly to ensure that it is in date.


Ibuprofen will only be administered to children who have their own or where a parent can confirm the child has been administered ibuprofen before at home. We do not give children unprescribed medication such as cough syrups. Piriton will only be administered to children over 1 years old and with prior consent, this will only be in cases of an animal sting where a child may have a reaction. First aid will also take place in these cases.


Staff medication

All nursery staff have a responsibility to work with children only where they are fit to do so. Staff must not work with children where they are infectious or feel unwell and cannot meet children’s needs. This includes circumstances where any medication taken affects their ability to care for children, for example, where it makes a person drowsy.


If any staff member believes that their condition, including any condition caused by taking medication, is affecting their ability to care for children they must inform their line manager and seek medical advice. The nursery manager will decide if a staff member is fit to work, including circumstances where other staff members notice changes in behaviour suggesting a person may be under the influence of medication. This decision will include any medical advice obtained by the individual or from an occupational health assessment.  


Where staff may occasionally or regularly need medication, any such medication must be kept in the person’s locker. Some medications such as epi-pens or inhalers may be stored in the room kitchen, but must be clearly labelled, stored securely and out of reach of the children at all times. It must not be kept in the first aid box and should be labelled with the name of the member of staff.



Emergency medication, such as inhalers and EpiPens, will be within easy reach of staff in case of an immediate need, but will remain out of children’s reach. Any antibiotics requiring refrigeration must be kept in a fridge inaccessible to children.


This policy was adopted on

Signed on behalf of the nursery

Date for review

August 2023

Aimie Luckett

September 2024




EYFS: 3.58 - 3.65




The nursery garden is protected by a high fence all the way round.  There is a pedestrian gate for parents/carers/staff to gain entrance with a biometric fingerprint recognition system which records every occasion access is granted and can be inspected.  Visitors to nursery are required to ring the doorbell and wait for a member of staff to admit them.  Parents/carers should not allow anyone to gain access to the site unless accompanied by a member of staff.  The only other access is via two sets of double gates, which are padlocked at all times allowing only for emergency vehicular access.


All staff must sign in and out in the official book, stating their arrival/departure time and in which department they are working. Parents/carers sign their child in/out using signing in sheets corresponding with the room the child is in.  Visitors also must sign in, stating their company details (if appropriate) and the reason for their visit.  At no time are visitors left unaccompanied.


If for some reason an external services provider is required to have access to parts of the nursery all staff are informed, a DBS check will be completed in advance if appropriate.


When a child starts nursery the parent/carer is asked to provide us with names of adults authorised to collect their child (this information is documented on the child’s registration forms) where possible this named person(s) will come in and meet us for future recognition.  If this is not possible, we operate a password system (see late collection policy and arrivals and departures policy).


Notices are displayed reminding everyone of the need for security. Parents and staff are aware of the importance of being vigilant regarding unknown people and of ensuring that gates and doors are closed properly. Parents must not admit unknown people through the nursery gate on arrival and departure from nursery, all visitors must be admitted by a member of staff.


Children are not allowed out of the building without supervision.


This policy was adopted on

Signed on behalf of the nursery

Date for review

October 2023

Aimie Luckett

October 2024





EYFS: 3.63, 3.65



At Wren Nursery, we take all reasonable steps to ensure the safety of children on the premises, we only release children into the care of individuals who have been notified us by the parent and have safety systems in place to ensure that children do not leave the premises unsupervised (high handles, biometric fingerprint system)


The security procedures that we have in place make missing or lost children a very unlikely event.  To ensure that children are not lost while in the care of the nursery we:

  • Carefully supervise children at all times.
  • Maintain appropriate staff/child ratios at all times.
  • Provide keypad codes on external gates.
  • Provide high handles on all doors in the main nursery building.
  • Older children are taught in more detail about fire drills and fire exits and any children who pose any challenging behaviour have individual risk assessments and PEEPs
  • Closely monitor children in and out of the building.
  • Closely monitor children on outings and trips.
  • Ensure that visitors to the nursery are supervised at all times.
  • Complete regular register checks and head counts when children are moving around the building and from one area to another.


In the unlikely event of a child being lost while in our care the following procedures will be followed:

  • Staff members will immediately undertake a thorough search of the nursery and the immediate vicinity. This will be done in a calm manner so as not to create an atmosphere of panic, ensuring the other children are safe and properly supervised.
  • The Nursery Manager will be notified, and staff members will be called from other areas of the nursery to help with the search.
  • If, following a thorough search of the nursery and immediate vicinity, the child cannot be found, the Police will be called, and the child’s parents will be notified without delay.
  • While waiting for the police to arrive, the search will continue.
  • The Nursery Manager will be responsible for meeting the police and providing any relevant details required. They are also on hand to provide comfort and reassurance to the parents/carers.
  • Any incidents must be recorded in writing as soon as practicably possible including the outcome, who was lost, time identified, notification to police and findings.
  • Ofsted will be contacted and informed of the incidents as soon as practicably possible but always within 14 days.


In the unlikely event of a child being lost while on a trip or outing the following procedures will be followed:

  • Staff members will immediately undertake a thorough search of the immediate vicinity.
  • Staff members will be assigned to organise the supervision of other children on the trip in a safe area.
  • The Nursery Manager will be notified, and staff members will be called from other areas of the nursery to help with the search.
  • If appropriate, on-site security will also be informed and a description given.
  • If, following a thorough search of the immediate vicinity the child cannot be found the Police will be called and the child’s parents will be notified without delay by the supernumerary at nursery.
  • Any incidents must be recorded in writing as soon as practicably possible including the outcome, who was lost, time identified, notification to police and findings.
  • Ofsted will be contacted and informed of the incidents as soon as practicably possible but always within 14 days.


In the event of a child being lost while in our care we will also:

  • Keep the parents of the child concerned fully informed throughout.
  • Undertake a thorough and comprehensive investigation, reviewing and updating procedures to prevent this happening again.
  • Offer support and reassurance to parents, carers and children as appropriate.
  • In any cases with media attention staff will not speak to any media representatives
  • Post-incident risk assessments will be conducted following any incident of this nature to enable the chance of this reoccurring being reduced.


In the event of unauthorised absence from nursery ‘Missing from education’:

  • If your child is absent without notice of holiday, Nursery will call the primary carer contacts within one hour of normal start time to ascertain why.
  • Results of the phone call will be recorded in the green diary in the office, recording the time of call made, who was spoken to and the reason for absence if given.
  • If there is no contact made with the family to explain the absence and there is repeated absence on the next planned day of attendance with no further contact made, all emergency contact numbers will be called to try to explain the absence and ensure all parties are safe.
  • In the event of still not speaking to anyone concerning the unplanned absence during that given week of attendance, Nursery will continue to try to contact all emergency contacts including the primary carers.
  • During that week Nursery will raise a green form ‘Logging a concern about a child’s safety and welfare’ in line with our safeguarding procedures.
  • If the missing child does not attend the following week and no contact has been made, Nursery will contact the Warwickshire MASH team to report the concerns and the Police to conduct a welfare check.


It is a parent’s responsibility to keep their emergency contact details updatedIf contact cannot be established, we would assess if a home visit is required or to contact local authorities to establish all parties to investigate further.


Where a child is part of a child protection plan, or during a referral process, any absences will immediately be reported to the local authority children’s social care team to ensure the child remains safe and well.

This policy was adopted on

Signed on behalf of the nursery

Date for review

September 2023

Aimie Luckett

September 2024





EYFS: 3.4, 3.7, 3.63




At Wren Nursery, we open from 8.00 am to 18.00 daily. Sessions run from 8.30 am to 1.00 pm and from 1.00 pm to 5.30 pm. Parents/carers are able to collect their child from nursery flexibly within this time period (full fees still apply), asking them to be no later than the session end time they are booked in for. We appreciate that there are times when the late collection of children is unavoidable; however, this late collection policy applies in all circumstances. 


Parents who do not collect their children by the end of a session, at whatever time of day, may be liable for additional payments. This policy applies to the late collection of children from both the morning and the afternoon sessions. 


If parents are unable to collect their child on time, we ask them to follow this procedure:

  • Call the nursery as soon as possible to advise of their situation and expected time of arrival
  • Agreeing a safety password with the nursery in advance to be used by anyone collecting a child who is not the parent (designated adult)
  • Asking a designated adult to collect their child wherever possible
  • Informing the nursery of this person’s identity so the nursery can talk to the child if appropriate. This will help to reduce or eliminate any distress caused by this situation
  • If the designated person is not known to the nursery staff, the safety password must be provided by the individual collecting.


In the event of parents repeatedly collecting their child late/not notifying us of the delay, they will be asked by the nursery to review their collection arrangements and incur £3 late collection charge for every 15 minute they are late.


In the unlikely event of a child not being collected from the nursery at the expected time or 30 minutes after normal finishing time, with no contact being made with the parents, the following procedure will apply:

  • The Manager will be informed that child has not been collected;
  • The manager will check for any information regarding changes to normal routines, parents’ work patterns or general information. If there is no information recorded, a member of staff will try to contact the parents on the telephone numbers provided for their mobile, home or work. If this fails, the member of staff will try the emergency contacts shown on the child’s records. They will continue to telephone every 10 minutes until contact is made. These calls will be logged on the incident record.
  • Two members of staff will remain on the premises with the child at all times. One of these staff members will be a senior member of staff.
  • The child will be reassured and comforted, if necessary, otherwise staff members will behave in a normal manner so as not to distress the child.
  • If no contact has been made with either the parents or the emergency contact person within one hour of the time at which the child was due to be collected the nursery will contact The Front Door and Ofsted to advise them of the situation as soon as possible.


Contact numbers:


Contact No

The Front Door



0300 123 4666



This policy was adopted on

Signed on behalf of the nursery

Date for review

September 2023

Aimie Luckett

September 2024





Arrivals and Departures

EYFS:3.7, 3.63



At Wren Day Nursery, we give a warm welcome and goodbye to every child and family on their arrival and departure, as well as ensuring the safety of children, parent/carers, visitors, employees, volunteers and students.



Parents/carers are requested to pass the care of their child to a member of staff who will ensure his/her safety (this is usually a child’s key person). Parents are required to record their child’s arrival on the signing in sheets and staff members are required to record a child’s arrival in the daily attendance register.


If the parent/carer requests the child is given medicine during the day the staff member must ensure that the medication procedure is followed (see medication policy).



A staff member must plan the departure of the child. This should include opportunities to discuss the child’s day with the parent/carer, e.g. meals, sleep time, activities, interests, progress and friendships. The parent/carer should be told about any accidents or incidents and the appropriate records must be signed by the parent/carer before departure. Where applicable, all medicines should be recovered from the medicine box/fridge after the parent/carer has arrived and handed to him/her personally. The medication policy is to be followed regarding parent/carer signature. On departure, parents taking the child must sign the child out.


If the child is to be collected by someone who is not the parent at the end of the session, there is an agreed procedure that must be followed to identify the designated person:

  • We require parents to inform us verbally or written that someone else is collecting;
  • For individuals we do not recognise, we ask for a password that parents have set;
  • If an individual cannot provide the password, we will contact the parents;
  • In circumstances where contact cannot be made, we will not release the child to the care of the individual.

Please refer to the late collection policy.


Parents/carers will be informed and reminded not to allow any other person onto the premises when dropping-off or collecting, this is to ensure the safety at all times (see security policy). In the unlikely event that someone gains unauthorised access to the premises and if it feels safe to do so, a member of staff will ask the person the purpose of their visit.  If needed our lockdown procedure will be initiated by staff and the police will be called. (Refer to lockdown procedure). In any cases where someone has gained unauthorised access to the premises, we will revisit our arrivals and departures procedures and risk assessment.


Arrivals and departures of visitors

For arrivals and departures of visitors the nursery requires appropriate records to be completed on entry and exit e.g. in the signing in book.


Staff, Students and Volunteers

Staff, students and volunteers are responsible for ensuring they sign themselves in and out of the building.


This policy was adopted on

Signed on behalf of the nursery

Date for review

September 2023

Aimie Luckett

September 2024




EYFS:3.62, 3.70, 3.71




Wren Day Nursery has a strict code of conduct regarding confidentiality.  All staff members are aware that when working at the Nursery confidential information may be shared with them concerning families and children. They understand that it is extremely important that they do not pass on this information, unless they have the permission of the person/parent concerned or it is essential for a child’s welfare in line with the Local Safeguarding Children Board and the Nursery’s Safeguarding Children Policies and Procedures.


It is the policy of the Nursery that confidential information is shared strictly on a ‘need to know’ basis and that the welfare of the child concerned will always be paramount.  All confidential information is kept and stored in line with the Nursery Data Protection Policy and Procedures which complies with the Data Protection Principles set out in the Data Protection Act 1998 and amended in 2002.


This policy was adopted on

Signed on behalf of the nursery

Date for review

October 2023

Aimie Luckett

October 2024






EYFS: 3.70, 3.71



Wren Day Nursery is registered under the Data Protection Act and needs to keep certain information for processing concerning employees, students, parents and children.  It is also necessary to process information so that employees can be recruited and paid and Nursery must comply with all principles that are set out in the 2018 regulations.



Wren Day Nursery is committed to protecting the privacy and security of your personal information.

This privacy notice describes how the Nursery collects and uses personal information about employees of the Nursery (“Employees”), children attending the Nursery (“Child” or “Children”) and the parents of the Children (“Parents”) (known collectively as “You” or “Your”), in accordance with the General Data Protection Regulation (GDPR).


Wren Day Nursery is a “data controller”. This means that we are responsible for deciding how we hold and use personal information about You. We are required under data protection legislation to notify you of the information contained in this privacy notice.


This notice applies to Employees, Children and Parents. This notice does not form part of any contract of employment or other contract to provide services. We may update this notice at any time but if we do so, we will provide you with an updated copy of this notice as soon as reasonably practical.


It is important that Employees, Children and Parents read and retain this notice, together with any other privacy notice we may provide on specific occasions when we are collecting or processing personal information about You, so that You are aware of how and why we are using such information and what Your rights are under the data protection legislation.



We will comply with data protection law. This says that the personal information we hold about You must be:

1. Used lawfully, fairly and in a transparent way.

2. Collected only for valid purposes that we have clearly explained to You and not used in any way that is incompatible with those purposes.

3. Relevant to the purposes we have told You about and limited only to those purposes.

4. Accurate and kept up to date.

5. Kept only as long as necessary for the purposes we have told You about.

6. Kept securely.



Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

There are “special categories” of more sensitive personal data which require a higher level of protection, such as information about a person’s health or sexual orientation.



We will collect, store, and use the following categories of personal information about Employees:

  • Personal contact details such as name, title, addresses, telephone numbers, and personal email addresses.
  • Date of birth.
  • Marital status and dependants.
  • Next of kin and emergency contact information.
  • National Insurance number.
  • Bank account details, payroll records and tax status information.
  • Salary, annual leave, pension and benefits information.
  • Start date and, if different, the date of an Employee’s continuous employment.
  • Location of employment or workplace.
  • Copy of driving licence (where applicable).
  • Recruitment information (including copies of right to work documentation, references and other information included in a CV or cover letter or as part of the application process).
  • Employment records (including job titles, work history, working hours, holidays, training records and professional memberships).
  • Personnel files and training records including performance information, disciplinary and grievance information, and working time records.
  • Information about your use of our information and communications systems.
  • Records of any reportable death, injury, disease or dangerous occurrence.
  • We may also collect, store and use the following “special categories” of more sensitive personal information:
  • Information about an Employee’s race or ethnicity.
  • Information about an Employee’s health, including any medical condition, accident, health and sickness records, including:
  • where an employee leaves employment and under any share plan operated by a group company the reason for leaving is determined to be ill-health, injury or disability, the records relating to that decision;
  • details of any absences (other than holidays) from work including time on statutory parental leave and sick leave; and
  • where an employee leaves employment and the reason for leaving is related to their health, information about that condition needed for pensions and permanent health insurance purposes.



We will collect, store, and use the following categories of personal information about Children:

  • Name
  • Date of birth
  • Home address
  • Dietary requirements
  • Attendance information
  • Photographs and video clips of the Child to signpost Children to where their belongings are stored at the Nursery that they attend, and also for general display purposes
  • Emergency contact should Parents be unavailable and the emergency contact’s contact details
  • Electronic Record book for each Child containing the work of the Child whilst at the Nursery, observations about the Child’s development whilst at the Nursery from Employees of the Nursery, specific examples of the Child’s progress, photographs demonstrating the Child’s development whilst at the Nursery, and personal details of the Child (e.g. their date of birth) (“Progress Report”)
  • Records relating to individual Children e.g. care plans, common assessment frameworks, speech and language referral forms
  • Accidents and pre-existing injuries forms
  • Records of any reportable death, injury, disease or dangerous occurrence
  • Observation, planning and assessment records of Children

We may also collect, store and use the following “special categories” of more sensitive personal information:

  • Information about a Child’s race or ethnicity, spoken language and nationality.
  • Information about a Child’s health, including any medical condition, health and sickness records.
  • Information about a Child’s accident or incident reports including reports of pre-existing injuries.
  • Information about a Child’s incident forms / child protection referral forms / child protection case details / reports.



We will collect, store, and use the following categories of personal information about Parents:

  • Name
  • Home address
  • Telephone numbers, and personal email addresses.
  • National Insurance number.
  • Bank account details.
  • We may also collect, store and use the following “special categories” of more sensitive personal information:
  • Information about a Parent’s race or ethnicity, spoken language and nationality.
  • Conversations with Parents where Employees of the Nursery deem it relevant to the prevention of radicalisation or other aspects of the governments Prevent strategy.



We collect personal information about Employees through the application and recruitment process, either directly from candidates or sometimes from an employment agency or background check provider. We may sometimes collect additional information from third parties including former employers, credit reference agencies or other background check agencies.


We will collect additional personal information in the course of job-related activities throughout the period of when an Employee works for us.


Children and Parents:

We collect personal information about Children and Parents from when the initial enquiry is made by the Parents, through the enrolment process and until the Children stop using the Nursery’s services.



We will only use Your personal information when the law allows us to. Most commonly, we will use Your personal information in the following circumstances:

1. Where we need to perform the contract we have entered into with You.

2. Where we need to comply with a legal obligation.

3. Where it is necessary for our legitimate interests (or those of a third party) and Your interests and fundamental rights do not override those interests.

We may also use Your personal information in the following situations, which are likely to be rare:

1. Where we need to protect Your interests (or someone else’s interests).

2. Where it is needed in the public interest or for official purposes.


Situations in which we will use Employee personal information

We need all the categories of information in the list above (see Employee section within the Paragraph entitled ‘The Kind of Information We Hold About You’) primarily to allow us to perform our contracts with Employees and to enable us to comply with legal obligations. The situations in which we will process Employee personal information are listed below.

  • Making a decision about an Employee’s recruitment or appointment.
  • Checking an Employee is legally entitled to work in the UK. Paying an Employee and, if an Employee is an Employee or deemed Employee for tax purposes, deducting tax and National Insurance contributions (NICs).
  • Providing any Employee benefits to Employees.
  • Enrolling you in a pension arrangement in accordance with our statutory automatic enrolment duties.
  • Liaising with the trustees or managers of a pension arrangement operated by a group company, your pension provider and any other provider of employee benefits.
  • Administering the contract we have entered into with an Employee.
  • Conducting performance and/or salary reviews, managing performance and determining performance requirements.
  • Assessing qualifications for a particular job or task, including decisions about promotions.
  • Gathering evidence for possible grievance or disciplinary hearings.
  • Making decisions about an Employee’s continued employment, engagement.
  • Making arrangements for the termination of our working relationship.
  • Education, training and development requirements.
  • Dealing with legal disputes involving Employees, including accidents at work.
  • Ascertaining an Employee’s fitness to work.
  • Managing sickness absence.
  • Complying with health and safety obligations.
  • To prevent fraud.
  • To monitor your use of our information and communication systems to ensure compliance with our IT policies.
  • To ensure network and information security, including preventing unauthorised access to our computer and electronic communications systems and preventing malicious software distribution.
  • Equal opportunities monitoring.

Some of the above grounds for processing will overlap and there may be several grounds which justify our use of an Employee’s personal information.


Situations in which the Nursery will use personal information of Children

We need all the categories of information in the list above (see Children section within the Paragraph entitled ‘The Kind of Information We Hold About You’) primarily to allow us to perform our obligations (including our legal obligations to Children. The situations in which we will process personal information of Children are listed below.

  • Upon consent from the Parents, Personal Data of Children will be shared with schools for progression into the next stage of their education.
  • Personal information of Children will be shared with local authorities without the consent of Parents where there is a situation where child protection is necessary.
  • The personal information of Children will be shared with local authorities without the consent of Parents for funding purposes.
  • Ofsted will be allowed access to the Nursery’s systems to review child protection records.
  • To ensure we meet the needs of the Children
  • To enable the appropriate funding to be received
  • Report on a Child’s progress whilst with the Nursery
  • To check safeguarding records
  • To check complaint records
  • To check attendance patterns are recorded
  • When a Child’s Progress Report is given to its Parent in order for that Parent to pass the same Progress Report to a school for application or enrolment purposes


Situations in which the Nursery will use personal information of Parents

We need all the categories of information in the list above (see Parents section within the Paragraph entitled ‘The Kind of Information we Hold About You’) primarily to allow us to perform our contracts with Parents and to enable us to comply with legal obligations. The situations in which we will process personal information of Parents are listed below.

  • The personal information of Parents will be shared with local authorities without the consent of Parents for funding purposes.
  • To report on a Child’s attendance
  • To be able to contact a Parent or a Child’s emergency contact about their Child
  • To ensure nursery fees are paid


If Employees and Parents fail to provide personal information

If Employees and Parents fail to provide certain information when requested, we may not be able to perform the respective contracts we have entered into with Employees and Parents, or we may be prevented from complying with our respective legal obligations to Employees, Children and Parents.



Change of purpose

We will only use Your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use Your personal information for an unrelated purpose, we will notify the Employee, Child or Parent, as is appropriate in the circumstances, and we will explain the legal basis which allows us to do so.


Please note that we may process an Employee’s, a Child’s or a Parent’s personal information without their respective knowledge or consent, as relevant to the circumstances, in compliance with the above rules, where this is required or permitted by law.



”Special categories” of particularly sensitive personal information require higher levels of protection. We need to have further justification for collecting, storing and using this type of personal information. We have in place an appropriate policy document and safeguards which we are required by law to maintain when processing such data. We may process special categories of personal information in the following circumstances:

1. In limited circumstances, with Employee or Parent explicit written consent.

2. Where we need to carry out our legal obligations or exercise rights in connection with Employee employment.

3. Where it is needed in the public interest, such as for equal opportunities monitoring or in relation to our occupational pension scheme.

Less commonly, we may process this type of information where it is needed in relation to legal claims or where it is needed to protect an Employee, a Child or a Parents’ interests (or someone else’s interests) and the Employee, Child or Parent as is appropriate is not capable of giving consent, or where the Employee or Parent has already made the information public.


The Nursery’s obligations as an employer

We will use particularly sensitive personal information of Employees in the following ways:


  • We will use information relating to leaves of absence, which may include sickness absence or family related leaves, to comply with employment and other laws.
  • We will use information about the physical or mental health of an Employee, or their disability status, to ensure Employee health and safety in the workplace and to assess the fitness of Employees to work, to provide appropriate workplace adjustments, to monitor and manage sickness absence and to administer benefits including statutory maternity pay, statutory sick pay, pensions and permanent health insurance.
  • We will use information about an Employee’s race or national or ethnic origin, religious, philosophical or moral beliefs, or an Employee’s sexual life or sexual orientation, to ensure meaningful equal opportunity monitoring and reporting.

Do we need Employee consent?

We do not need the consent of Employees if we use special categories of personal information in accordance with our written policy to carry out our legal obligations or exercise specific rights in the field of employment law. In limited circumstances, we may approach Employees for their written consent to allow us to process certain particularly sensitive data. If we do so, we will provide Employees with full details of the information that we would like and the reason we need it, so that Employees can carefully consider whether they wish to consent. Employees should be aware that it is not a condition of their contract with the nursery that they agree to any request for consent from us.



We may only use information relating to criminal convictions where the law allows us to do so. This will usually be where such processing is necessary to carry out our obligations and provided we do so in line with our data protection policy.

Less commonly, we may use information relating to criminal convictions where it is necessary in relation to legal claims, where it is necessary to protect the interests of You (or someone else’s interests) and You are not capable of giving your consent, or where an Employee or a Parent, as is relevant to the circumstances, has already made the information public.


We envisage that we will hold information about criminal convictions.


We will only collect information about criminal convictions if it is appropriate given the nature of the role and where we are legally able to do so, which includes but is not limited to Disclosure and Barring Service (“DBS”) checks. Where appropriate, we will collect information about criminal convictions as part of the recruitment process or we may be notified of such information directly by you in the course of you working for us. We will use information about criminal convictions and offences in the following ways:

  • To conduct a DBS check on each Employee, to record the date of the DBS check, the number of the DBS check and the name of the body conducting the DBS check.

We are allowed to use your personal information in this way to carry out our obligations. We have in place an appropriate policy and safeguards which we are required by law to maintain when processing such data.



Automated decision-making takes place when an electronic system uses personal information to make a decision without human intervention. We are allowed to use automated decision-making in the following circumstances:


1. Where we have notified Employees or Parents of the decision and given the Employee of the Parent as is appropriate 21 days to request a reconsideration.

2. Where it is necessary to perform the contract with an Employee or a Parent and appropriate measures are in place to safeguard the Employee’s, the Child’s or the Parent’s rights as is appropriate.

3. In limited circumstances, with explicit written consent from the Employee or the Parent, as is appropriate, and where appropriate measures are in place to safeguard Employee or Parent rights.

If we make an automated decision on the basis of any particularly sensitive personal information, we must have either explicit written consent from an Employee or a Parent as is appropriate, or it must be justified in the public interest, and we must also put in place appropriate measures to safeguard an Employee or a Parents rights as is relevant in the circumstances.


You will not be subject to decisions that will have a significant impact on You based solely on automated decision-making, unless we have a lawful basis for doing so and we have notified the Employee or the Parent as is appropriate in the circumstances.



We may have to share Employee, Child or Parent data with third parties, including third-party service providers and other entities in the group.

We require third parties to respect the security of Your data and to treat it in accordance with the law.


Why might the Nursery share Employee, Child or Parent personal information with third parties?

We will share Your personal information with third parties where required by law, where it is necessary to administer the working relationship with You or where we have another legitimate interest in doing so.


Which third-party service providers process my personal information?

”Third parties” includes third-party service providers (including contractors and designated agents), local authorities, regulatory bodies, schools and other entities within our group. The following third-party service providers process personal information about you for the following purposes:


  • Local Authorities – for funding and monitoring reasons (e.g. equal opportunities and uptake of funded hours)
  • Regulatory bodies – for ensuring compliance and the safety and welfare of the children
  • Schools – to provide a successful transition by ensuring information about the child’s progress and current level of development and interests are shared


We will share personal data regarding your participation in any pension arrangement operated by a group company with the trustees or scheme managers of the arrangement in connection with the administration of the arrangements. 


How secure is my information with third-party service providers and other entities in our group?

All our third-party service providers and other entities in the group are required to take appropriate security measures to protect Your personal information in line with our policies. We do not allow our third-party service providers to use Your personal data for their own purposes. We only permit them to process Your personal data for specified purposes and in accordance with our instructions.



What about other third parties?

We may share Your personal information with other third parties, for example in the context of the possible sale or restructuring of the business. In this situation we will, so far as possible, share anonymised data with the other parties before the transaction completes. Once the transaction is completed, we will share Your personal data with the other parties if and to the extent required under the terms of the transaction.


We may also need to share Your personal information with a regulator or to otherwise comply with the law.




How long will you use my information for?

We will only retain Your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Details of retention periods for different aspects of your personal information are available in our retention policy which is available from the manager. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of Your personal data, the purposes for which we process Your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.


In some circumstances we may anonymise Your personal information so that it can no longer be associated with You, in which case we may use such information without further notice to You. Once you are no longer an Employee, or a Child benefiting from the Nursery’s services or a Parent, as is appropriate, we will retain and securely destroy your personal information in accordance with [our data retention policy OR applicable laws and regulations].




Your duty to inform us of changes

It is important that the personal information we hold about You is accurate and current. Please keep us informed if Your personal information changes during your working relationship with us.


Your rights in connection with personal information

Under certain circumstances, by law You have the right to:

  • Request access to Your personal information (commonly known as a “data subject access request”). This enables You to receive a copy of the personal information we hold about You and to check that we are lawfully processing it.
  • Request correction of the personal information that we hold about You. This enables You to have any incomplete or inaccurate information we hold about You corrected.
  • Request erasure of your personal information. This enables Employees or Parents to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove Your personal information where You have exercised Your right to object to processing (see below).
  • Object to processing of Your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about Your particular situation which makes You want to object to processing on this ground. You also have the right to object where we are processing Your personal information for direct marketing purposes.
  • Request the restriction of processing of Your personal information. This enables Employees or Parents, as is appropriate, to ask us to suspend the processing of personal information about You for example if You want us to establish its accuracy or the reason for processing it.
  • Request the transfer of Your personal information to another party.

If You want to review, verify, correct or request erasure of Your personal information, object to the processing of Your personal data, or request that we transfer a copy of Your personal information to another party, please contact the manager in writing.


No fee usually required

You will not have to pay a fee to access Your personal information (or to exercise any of the other rights).


What we may need from You

We may need to request specific information from You to help us confirm your identity and ensure Your right to access the information (or to exercise any of Your other rights). This is another appropriate security measure to ensure that personal information is not disclosed to any person who has no right to receive it.



In the limited circumstances where You may have provided Your consent to the collection, processing and transfer of Your personal information for a specific purpose, You have the right to withdraw Your consent for that specific processing at any time. To withdraw Your consent, please contact [the manager]. Once we have received notification that You have withdrawn Your consent, we will no longer process Your information for the purpose or purposes You originally agreed to, unless we have another legitimate basis for doing so in law.



We reserve the right to update this privacy notice at any time, and we will provide You with a new privacy notice when we make any substantial updates. We may also notify You in other ways from time to time about the processing of your personal information.

If you have any questions about this privacy notice, please contact the Nursery Manager


This policy was adopted on

Signed on behalf of the nursery

Date for review

October 2023

Alethea Slee

October 2024





EYFS: 3.4



Throughout the Nursery, staff members, students and children are encouraged to take photographs and record videos for a variety of general purposes such as:

  • To record events and activities
  • To celebrate children’s achievements
  • To share activities/information with parents
  • To record children’s development and learning (observations)
  • To use for training purposes
  • To use for display purposes across the Nursery


In addition, photographs and videos may from time to time also be used for:

  • Promotional materials (prospectus)
  • The Nursery website/ social media
  • Students’ coursework


We recognise that it is important to have clear policies and procedures in place in order to safeguard children, for confidentiality reasons and to ensure that photographs and videos are used only for the purposes intended and with the full and informed consent of parents.


The following policy and procedures will therefore be used for the taking, use and storage of photographs and videos of children:

  • Written parental consent will be obtained for the general purposes outlined above. Parents will, of course, have the right to refuse permission for all or some of the purposes outlined above.
  • Specific parental consent will be obtained for the promotional and publicity purposes outlined above on each occasion that it is required. Parents will, of course, have the right to refuse permission.
  • Staff members, students and visitors are not permitted to take photographs or video children for their personal use.
  • Staff members, students and visitors are not permitted to use personal mobile telephones, cameras or video recorders in the nursery and these must be stored in the lockers or office and only used in staff areas.
  • Photographs and video recordings will only be taken, processed and printed on equipment supplied by the Nursery.
  • Photographs and videos of children will not be taken away from the Nursery.
  • Photographs will be deleted from the camera memory and video memory as soon as is reasonably practicable.
  • Cameras and memory cards that may contain images of children will be locked away when not in use.
  • Parents will be informed that photographs and videos may be taken by parents and relatives at nursery events such as plays and performances and have the option of withdrawing their child if they wish.

This policy was adopted on

Signed on behalf of the nursery

Date for review

October 2023

Aimie Luckett

October 2024



EYFS: 3.6, 3.10, 3.13, 3.21, 3.30,




At Wren Nursery we are committed to sharing good practice with those wishing to pursue a career or volunteer in childcare. We welcome students and volunteers to join our team and gain experience within our nursery for a period of time or placement.



We only offer placements to students after discussions with the appropriate tutors and the establishment of close links with the college, training provider or school. We will accept no more than 3 students at a time.



We recognise the benefits that volunteers can bring to the nursery and in return we hope to give volunteers an opportunity to share their skills in a different environment and to undertake new experiences.

A volunteer is not employed by Wren Day Nursery and will not have a contract of employment with us. All volunteers over the aged of 16 must apply for an enhanced Disclosure and Barring (DBS) check. These checks will be conducted before any volunteer starts their time within the nursery.


On some occasions, there may be times of need where we may require a temporary, agency staff to support us with ensuring we meet our staff: child ratios. All agency staff must present an enhanced Disclosure and Barring (DBS) check. 


Our policy for students/volunteers/agency:

All students/volunteers and agency will undergo an induction and nursery tour; at this time, they will be asked to provide emergency contact details, they will have the opportunity to discuss relevant health and safety policies; be informed of the fire and evacuation procedure; be informed of confidentiality, whistleblowing, mobile phone policy and the importance of safeguarding. An induction leaflet will be provided to all staff students/volunteers and agency with relevant safeguarding information.

  • All students are assigned to a senior member of staff who will guide them and be their first port of call. The senior member of staff will offer support, guidance and constructive, honest feedback in respect of their performance.
  • All staff will respect individual students’/volunteers and agency needs and abilities.
  • Students/volunteers/agency will be supervised by a member of staff at all times and will not be left alone with the children.
  • Students/volunteers will not be responsible for any intimate care routines such as nappy changing, toileting, first aid treatment, medicine administration or changing of clothes. Agency staff on a long-term placement may be involved in nappy changing if comfortable to do so.
  • Students/volunteers/agency are not permitted to prepare food or serve food to children to avoid allergy and preference issues.
  • Students/volunteers/agency are not permitted to pick children up.
  • Students and volunteers on long-term placements (aged 17 and over) may be counted in staff: ratio at the discretion of management and this will only occur if management is satisfied with the students’ competency and responsibility.
  • All students/volunteers/agency are required to follow our policies and procedures and maintain confidently throughout their time.
  • Students will be offered time to spend across all of the nursery in each age group to experience the differences.
  • All students/volunteers/agency are encouraged to contribute fully to the nursery routine and day-to-day jobs that are safe to do so.
  • In cases where a student is required to carry out work such as observations, parents will always be asked for written permission.
  • All students/volunteers/agency will receive a copy of this policy during induction.


This policy was adopted on

Signed on behalf of the nursery

Date for review

October 2023

Aimie Luckett

October 2024










EYFS: 3.1-3.8



Our Intent

This Policy describes the rights and responsibilities of staff using resources, such as computers, tablets, the internet, landline and mobile telephones, and other electronic equipment. It explains the procedures you are expected to follow and makes clear what is considered acceptable behaviour when using them. These devices are a vital part of our business and should be used in accordance with our policies in order to protect children, staff and families.


The Internet and e-mail resources in place at the Nursery are intended for the business use of employees using them.


This policy is in conjunction with:

  • Whistleblowing
  • Social networking
  • Mobile phone policy
  • Online safety
  • Safeguarding children and child protection


Security and passwords

All electronic devices will be password protected. Passwords for our systems are confidential and must be kept as such.  You must not share any passwords with any other person outside of those employed by Wren Nursery


Use of the internet and email

Inappropriate use of the internet and e-mail is not permitted. ‘Inappropriate’ encompasses, but is not restricted, to the following:

  • Accessing websites or sending inappropriate emails (both internal and external), which contain material that may disparage or harass others on the basis of, for example gender, race, age, disability, religion, sexual orientation or national origins.
  • Visiting inappropriate internet sites that contain obscene, hateful, pornographic, or otherwise illegal material.
  • Using the computer to perpetrate any form of fraud, software, film, or music piracy.
  • Using the internet to send offensive or harassing material to other users.
  • Downloading commercial software or any copyrighted materials belonging to third parties unless this download is covered or permitted under a commercial agreement or other such licence.


Inappropriate use of the internet or email would be considered a disciplinary offence and the nursery disciplinary procedures would be followed when dealing with this. The Nursery Manager will decide, if necessary, what is ‘inappropriate’, although common sense and discussion with Department Managers should be the first recourse.



We expect all staff to use their common sense and good business practice when using email.  As email is not a totally secure system of communication and can be intercepted by third parties, external email should not normally be used in relation to confidential transactions.  Emails must not be used to send abusive, offensive, sexist, racist, disability-biased, sexual orientation based or defamatory material, including jokes, pictures or comments which are potentially offensive. Such use may constitute harassment and/or discrimination and may lead to disciplinary action up to and including summary dismissal. If you receive unwanted messages of this nature, you should bring this to the attention of your manager.


Internet access

Extreme care should be taken when using the internet to ensure users do not accidentally enter sites which may be inappropriate. If you do so, you must report this immediately to the Nursery Manager. The use of social networking sites such as Facebook, Bebo, Twitter, etc, are not permitted on Nursery computers, unless work related. The sharing of sensitive information on social network sites, that breach confidentiality, questions a person’s commitment to safeguarding children or brings the company into disrepute could be considered to be a disciplinary offence and would be treated as such, whether this was whilst at work or outside of work.


Each employee has a responsibility to report any misuse of the internet or email.  By not reporting such knowledge, the employee will be considered to be collaborating in the misuse. Each employee can be assured of confidentiality when reporting misuse.


Personal use of the internet, email and telephones

Any use of our electronic communication systems (including email, internet and telephones) for purposes other than the duties of your employment is not permitted. 


Disciplinary action will be taken where:

  • the privilege of using our equipment is abused; or
  • unauthorised time is spent on personal communications during working hours.


Data protection

When using any of our systems employees must adhere to the requirements of the General Data Protection Regulation 2018 (GDPR).  For more information see our Data Protection and Confidentiality Policy.


Downloading or installing software

Employees may not install any software that has not been cleared for use by the manager onto our computers or systems. Such action may lead to disciplinary action up to and including summary dismissal in serious cases.


This policy was adopted on

Signed on behalf of the nursery

Date for review

October 2023

Aimie Luckett

October 2024















EYFS: 3.1 – 3.8 




This policy should be used in conjunction with our online safety and acceptable IT use policies, to ensure children are kept safe when using the nursery devices online.


Our intent

It is our intention to provide an environment in which children, parents and staff are safe from images being recorded and inappropriately used, in turn eliminating the following concerns:

1) Staff being distracted from their work with children.

2) The inappropriate use of mobile phone cameras around children.



  • All staff/visitors/volunteers or students must ensure that their mobile telephones are left inside their lockers or the office during working their contracted hours. Phones may be checked at lunchtime away from the children for any messages but must be put away again immediately.
  • Only the manager/deputy manager/office manager can have their mobile telephone to hand during working hours, and these must not be used while with the children.
  • Staff members should ensure that immediate family members, childminders, schools etc are given the main nursery landline number (02476 418957) and encouraged to use this number if they need to make contact during working hours. It is also possible to divert any mobile phone calls to this number if an important call is expected.
  • Staff should ensure that the Manager has relevant up to date emergency contact information. This is the responsibility of the individual staff member.
  • If photographs need to be taken in a bathroom (eg photographs of the children washing their hands), these must be taken on a nursery camera and management must be told and staff supervised whilst carrying out this kind of activity. At all times the camera must be placed in a prominent place where it can be seen.
  • All cameras in the nursery including those on staff mobile telephones can be subject to scrutiny at any time by the safeguarding officer or nursery manager.
  • It is the responsibility of all members of staff to be vigilant and report any concerns to the Nursery Manager.
  • Concerns will be taken seriously, logged and investigated appropriately.
  • Any staff member, volunteer or student found to be non-compliant with this policy will face disciplinary action.
  • The use of nursery devices, such as tablets, must only be used for nursery purposes.
  • Any apps downloaded onto nursery devices must be age and content appropriate.
  • Passwords/passcodes for nursery devices must not be shared or written down.
  • Only nursery owned devices will be used to take photographs or film videos.
  • During outings, staff must only use mobile phones belonging to the nursery.



At Wren Day Nursery we want to ensure our children receive quality care and education with staff being attentive during their working hours. We also recognise that there are many health benefits for the use of smart watches such as counting steps and heart rate and we are more than happy for staff to use these. To ensure the safe wearing of smart watches, staff must:

  • Not use their watch to receive calls or check messages unless in an area away from the children during a designated time as this creates distraction.
  • Be vigilant of others checking their watch or responding to calls and remind them of the nursery policy.
  • Notifications and alert must be set to mute/silent.


Parent/carer use of mobile phones or cameras

Parents/carers are kindly asked to refrain from using their mobile telephones/cameras whilst in the nursery or when collecting or dropping off their children. Our team will ask any parents/carers using their phone inside the nursery premises to finish the call or take the call outside. We do this to ensure all children are safeguarded and the time for dropping off and picking up is a quality handover opportunity where we can share details about your child.


Parents/carers are requested not to allow their child to wear or bring in devices that may take photographs or record videos or voices. This ensures all children are safeguarded and also protects their property as it may get damaged or misplaced at the nursery.


Photographs and videos

At Wren Nursery we recognise that photographs and video recordings play a part in the life of the nursery. We ensure that any photographs or recordings taken of children in our nursery are only done with prior written permission from each child’s parent/carer and only share photos with parents in a secure manner. We will obtain this permission when each child is registered. 


We ask for individual permissions for photographs and video recordings for a range of purposes including use in the child’s learning journey; for display purposes; for promotion materials including our nursery website, brochure and the local press and the different social media platforms we use. We ensure that parents/carers understand that where their child is also on another child’s photograph, but not as the primary person, that may be used in another child’s learning journey. If a parent/carer is not happy about one or more of these uses, we will respect their wishes and find alternative ways of recording their child’s play or learning. 


During special events, e.g. Christmas or leaving parties, staff may produce group photographs or videos to distribute to parents/carers on request. In this case we will gain individual permission for each child before the event. This will ensure all photographs taken are in line with parental choice. We ask that photos of events such as Christmas parties are not posted on any social media websites/areas.


This policy was adopted on

Signed on behalf of the nursery

Date for review

October 2023

Aimie Luckett

October 2024






EYFS: 3.1-3.8




Social media is a large part of the world we live in and as such at Wren Nursery we need to make sure we protect our children by having procedures in place to ensure the safe use.


We use Facebook to share posts/pictures of the nursery and the space we have as well as to post updates/reminders and links to best practice.


In order to safeguard children, we ensure:

  • We have prior written permission in place from parents/carers before posting any images of children.
  • Have separate permission to use any images for any open public pages that we use for marketing purposes.
  • We monitor comments on all posts and address any concerns immediately.


Staff use of social media

Staff must be aware of their responsibilities to the nursery when using social networking sites such as Facebook. Our confidentiality policy must be adhered to at all times, even outside of working hours.


When using social networking sites such as Facebook or Instagram we ask staff:

  • Not to make comments relating to their work or post pictures in work uniform.
  • Not to send private messages to any parents/family members.
  • Direct any parent questions relating to work via social networking sites, to the manager.
  • Ensure any posts reflect their professional role in the community (e.g.  no inappropriate social event photos or inappropriate comments i.e. foul language)
  • Report any concerning comments or questions from parents to the manager/safeguarding lead.
  • Follow the staff behaviour policy.
  • To follow this in conjunction with the whistle blowing policy.


It is important to maintain your status as a childcare worker and respect Wren Day Nursery's professional service and provision, by abstaining from online friendships with parents currently attending the nursery; this ensures respect for the privacy of staff and the families and children we care for.


Disciplinary action will result if the nursery is brought into disrepute.


All electronic communications between staff and parents/carers should be professional and take place via the official nursery communication channels, e.g. work emails, Famly App and phone numbers. This is to protect staff, children and parents.


Parents and visitors’ use of social networking

We promote the safety and welfare of all staff and children and therefore ask parents and visitors not to post, publicly or privately, information about any child on social media sites such as Facebook, Instagram and Twitter. We ask all parents and visitors to follow this policy to ensure that information about children, images and information do not fall into the wrong hands.


We ask parents not to:

  • Send friend requests to any member of nursery staff.
  • Screen shot or share any posts or pictures from the nursery on social media platforms (these may contain other children in the pictures).
  • Post any photographs to social media that have been supplied by the nursery with other children in them (e.g. Christmas concert photographs or photographs from an activity at nursery).


We ask parents to:

  • Share any concerns regarding inappropriate use of social media through the official procedures (please refer to the Parents as partners policy, complaints procedures and grievance policy).


This policy was adopted on

Signed on behalf of the nursery

Date for review

October 2023

Aimie Luckett

October 2024











Historically it has not been uncommon for nursery staff to offer babysitting services to nursery clients, outside of nursery working hours.  This policy has been implemented to provide clarification of some points regarding private arrangements between staff and parents/carers.


  • The Nursery will not be responsible for any private arrangements or agreements that are made.
  • Out of hours work arrangements must not interfere with a staff member’s employment at the Nursery.
  • Confidentiality of employment must be adhered to and respected.
  • Parents should be aware that other adults accompanying the babysitter may not have the relevant Criminal Records Bureau clearance, and it may not be appropriate for them to care for children.
  • The Nursery will not be held responsible for any health and safety issues or for the actions of staff members outside the nursery opening hours that may arise from these private arrangements.


The nursery has a duty to safeguard all children whilst on our premises and in the care of our staff, but this duty does not extend to private arrangements between staff and parents/carers outside of nursery hours.

Uniform: Staff members are not permitted to wear their nursery uniform during babysitting activities.

Tax: Staff members are themselves fully responsible for any tax consequences that private babysitting may or may not cause.

We would like to make it COMPLETELY TRANSPARENT that staff are bound by contract of the Confidentiality Policy and the Data Protection Act that they are unable to discuss any issues regarding Wren Day Nursery, other staff members, parents or other children.


Should it be found that any staff member has discussed anything relating to the matters above, this will result in gross misconduct and the staff member will be instantly dismissed.


This policy was adopted on

Signed on behalf of the nursery

Date for review

October 2023

Aimie Luckett

October 2024













EYFS: 3.55


At Wren Day Nursery we have an adverse weather policy in place to ensure our nursery is prepared for all weather conditions such as snow, ice, fog and flooding. We will remain open for children who are already here or are able to get here should the appropriate number of staff be able to get to nursery. Should the severity increase, management reserve the right to deem conditions unsuitable with regards to safe collection of children from nursery and will notify parents of closure and request collection as soon as possible. Unfortunately, if we have to close the nursery due to events outside of our control, usual nursery fees will apply, even if the nursery has to close early or remain closed for a period of time.


If parents are delayed due to extreme weather conditions, we ask that you inform us as soon as possible and keep us as updated as you can about your journey. If you are unable or choose not to bring your child into nursery due to adverse weather conditions please call us as soon as possible, normal nursery fees will apply. We will not take children outdoors where we judge that weather conditions make it unsafe to do so.




There is always a danger of flooding from adverse weather conditions or through water and central heating systems. We cannot anticipate adverse weather; however, we can ensure that we take care of all our water and heating systems through regular maintenance and checks to reduce the option of flooding in the way.


If flooding occurs during the nursery day, the management team will make a decision based on the severity and location of this flooding. It may be deemed necessary to follow the same procedure as the fire evacuation procedure.  Should any room/location be assessed as unsafe through flooding, the nursery will move the children to a safe location and will provide alternative arrangements.



If the electricity goes off due to adverse event/extreme weather, we have a mobile number for Penny that can be used to make contact with the nursery - 07854603537.



If our heating goes off, we will make every effort to contact parents for them to collect their children in the unlikely event that the premises drop below the safe level of 16 degrees centigrade.


Snow or other severe weather

If high snowfall, or another severe weather condition such as dense fog is threatened during a nursery day then the manager will take the decision as to whether to close the nursery. This decision will consider the safety of the children, their parents and the staff team. In the event of a planned closure during the nursery day, we will contact all parents to arrange for collection of their child.


In the event of staff shortages due to snow or other severe weather, we will contact all available off duty staff and/or agency staff and group the children differently until they are able to arrive. If we are unable to maintain statutory ratio requirements after all avenues are explored management will review the children at the setting and take into account key workers when sending children home. We will always ensure we work within the requirements. If we feel the safety, health or welfare of the children is compromised then we will take the decision to close the nursery.


Heat wave

Staff will make day-to-day decisions about the length of time spent outside depending on the strength of the sun. Children will not be allowed in direct sunlight between 11.00am – 3.00pm on hot days and there will be plenty of cool, water activities provided indoors. Shaded areas are provided to ensure children are able to still go out between 11.00am-3.00pm in hot weather, cool down or escape the sun should they wish or need to.


As previously specified in our Health and safety procedures section, to ensure that children are protected from the sun and adverse weather conditions:

  • Parents are asked to provide appropriate clothing such as sun hats for hot weather, waterproof clothing for wet weather, warm coats, gloves, hats for cold weather etc.
  • Time outside is restricted or stopped during adverse weather conditions and if necessary, an individual risk assessment will be completed.
  • Children will not be allowed outside if they do not have appropriate clothing for the weather conditions.
  • Sun cream supplied by the parents is applied to children, as appropriate, in hot weather.


This policy was adopted on

Signed on behalf of the nursery

Date for review

October 2023

Aimie Luckett

October 2024




EYFS: 3.1-3.8


This organisation is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.

Extremism/radicalisation is defined in the Counter Extremism Strategy 2015 as “the vocal or active opposition to our fundamental values, including the rule of law, individual liberty and the mutual respect and tolerance of different faiths and beliefs. We also regard calls for the death of members of our armed forces as extremist”.


Children can be exposed to different views and receive information from various sources. Some of these views may be considered radical or extreme. Radicalisation is the way a person comes to support or be involved in extremism and terrorism. It’s a gradual process so young people who are affected may not realise what’s happening. From 1st July 2015, all schools, registered early years childcare providers and registered later years childcare providers are subject to a duty under section 26 of the Counterterrorism and Security Act 2015, in the exercise of their functions, to have “due regard to the need to prevent people from being drawn into terrorism”.


Radicalisation is a form of harm. Signs of radicalisation may be:

  • isolating themselves from family and friends.
  • talking as if from a scripted speech.
  • unwillingness or inability to discuss their views.
  • a sudden disrespectful attitude towards others.
  • increased levels of anger.
  • increased secretiveness, especially around internet use.


Alongside this we will be alert to any early signs in children and families who may be at risk of radicalisation, on which we will act, and document all concerns when reporting further. Any concerns of radicalisation will be referred to the Police. This duty is known as the Prevent duty.


Wren Day Nursery take Safeguarding very seriously, therefore, to ensure we adhere to and achieve the Prevent duty we will;

  • Provide appropriate training for staff, enabling them to identify children who may be at risk of radicalisation.
  • Ensuring staff understand how to recognise early indicators of potential radicalisation and terrorism threats and act on them appropriately in line with national and local procedure.
  • Make any referrals relating to extremism to the police (or the Government helpline) in a timely way, sharing relevant information as appropriate.
  • Ensure our nursery is an inclusive environment, tackle inequalities and negative points of view and teach children about tolerance through British Values.
  • We will assess the risk, by means of a formal risk assessment, of children being drawn into terrorism, including support for extremist ideas that are part of terrorist ideology.
  • We will ensure that our staff understand the risks so that they can respond in an appropriate and proportionate way.
  • We will build the children’s resilience to radicalisation by promoting fundamental British values and enabling them to challenge extremist views (for early years providers the statutory framework for the EYFS sets standards for learning, development and care for children from 0-5, thereby assisting their personal, social and emotional development and understanding of the world).
  • We will be aware of the online risk of radicalisation through the use of social media and the internet.
  • As with managing other safeguarding risks, our staff will be alert to changes in children’s behaviour which could indicate that they may be in need of help or protection (children at risk of radicalisation may display different signs or seek to hide their views). The Key person approach means we already know our key children well and so we will notice any changes in behaviour, demeanour, or personality quickly.
  • We will not carry out unnecessary intrusion into family life, but we will take action when we observe behaviour of concern. The key person approach means that we already have a rapport with our families so we will notice any changes in behaviour, demeanour, or personality quickly.
  • We will work in partnership with our local Prevent team and The Front Door for guidance and support.
  • We will build up an effective engagement with parents/carers and families. (This is important as they are in a key position to spot signs of radicalisation).
  • We will assist and advise families who raise concerns with us. It is important to assist and advise families who raise concerns and be able to point them to the right support mechanisms.
  • We will ensure that any resources used in the nursery are age appropriate for the children in our care and that our staff have the knowledge and confidence to use the resources effectively (see online safety policy).

This Policy is intended to serve as a guidance for Practitioners to recognise the signs of those who are at risk and also to inform parents of our legal requirement to put this policy into operation.


Staff Responsibilities

  • All practitioners must be able to identify children who may be vulnerable to radicalisation. There is no single way of identifying an individual who is likely to be susceptible to a terrorist ideology, but staff should be alert to changes in children’s behaviour, including even very young children, which could indicate they may be in need of help or protection.
  • These behaviours can be evident during circle time, role play activities and quiet times: quiet times is a good time for children to make disclosures as this is the period that children are closest to their key persons.
  • People from any walks of life can be drawn into radicalisation and not necessarily from a particular religion or ethnicity. Terrorism is not promoted by any religion.
  • The Prevent duty does not require childcare providers to carry out unnecessary intrusion into family life but we are required to take action when observe behaviour of concern.
  • There is certain terminology used by Muslim families such as, Inshallah, alhumdillah, marshallah, allah ho akbar. These phrases are not an indication of any form of radicalisation. (This is worth mentioning as it is one of the concerns from the Muslim community).
  • Peoples’ dress codes like hijabs, nikabs, abayas and jilbabs are not indicative factors that they are at risk of being radicalised.


Cultivating British Values

The best way to help children resist extremist views or challenge views such as creationism is to teach them to think critically and become independent learners, which is fundamental to the Characteristics of Effective Learning and Teaching embedded in the EYFS.

We endeavour to support our children through the EYFS by providing playful learning opportunities to help them develop positive diverse and communal identities, as well as their well-being, their empathy and emotional literacy, while continuing to take action to eradicate inequalities, bullying, discrimination, exclusion, aggression and violence; all of which fosters and secures, children’s pro-social behaviours and responsible citizenship and real sense of belonging.


What to do if you suspect that children are at the risk of radicalisation

  • Follow the settings normal Safeguarding Procedures including discussing with the nursery designated safeguarding lead, and where deemed necessary, with children’s social care.
  • The Safeguarding Lead can also contact the local police force or dial 101 (the non-emergency number). They will then talk in confidence about the concerns and help to access support and advice.
  • The Department for Education has dedicated a telephone helpline (020 7340 7264) to enable staff to raise concerns relating to extremism directly. Concerns can also be raised by email to [email protected]. Please note that the helpline is not intended for use in emergency situations, such as a child being at immediate risk of harm or a security incident, in which case the normal emergency procedures should be followed.


This policy was adopted on

Signed on behalf of the nursery

Date for review

October 2023

Aimie Luckett

October 2024














EYFS: 3.65



At Wren Day Nursery we ensure any food we use for play with the children is carefully supervised. We will also use the following procedures to ensure children are kept safe:

  • Choking hazards are checked and avoided.
  • We will not use whole jelly cubes for play. If we do use jelly to enhance our play, then all jelly will be prepared with water as per the instructions and then used.
  • Small objects such as small pieces of dried pasta and pulses will only be used for older children and under supervision.
  • All allergies and intolerances will be checked, and activities will be adapted to suit all children’s needs, so no child is excluded.
  • Children’s allergies will be visible to staff when placing out food play activities to ensure all needs are met.
  • Any cooking activities will be checked prior to start to ensure all children are able to use all the ingredients based on their individual needs.
  • We will not use food in play unless it enhances the opportunities children are receiving from the activity. Where possible many of the foods will be reused in other activities, especially the dry materials.


This policy was adopted on

Signed on behalf of the nursery

Date for review

October 2023

Aimie Luckett

October 2024



EYFS: 3.1-3.2, 3.55,3.56, 3.63



At Wren Day Nursery we understand we need to plan for all eventualities to ensure the health, safety and welfare of all the children we care for. With this in mind, in addition to our Adverse Events policy, we have a critical incident policy in place to ensure our nursery is able to operate effectively in the case of a critical incident. These include:

  • Burglary
  • Abduction or threatened abduction of a child
  • Bomb threat/terrorism attack
  • National outbreaks of infection/health pandemics   
  • Any other incident that may affect the care of the children in the nursery.

If any of these incidents, impact on the ability of the nursery to operate, we will contact parents via phone/email at the earliest opportunity.



The management of the nursery follow a lock up procedure which ensures all doors and windows are closed and locked before vacating the premises.

The first staff on site will always check the premises as they arrive in the morning. Should they discover that the nursery has been broken into they will follow the procedure below:

  • Dial 999 with as many details as possible, i.e. name and location, details of what you have found and emphasise this is a nursery and children will be arriving soon.
  • Contain the area to ensure no-one enters until the police arrive. The staff will direct parents and children to a separate area as they arrive or as police advise.
  • The manager on duty will help the police with enquiries, e.g. by identifying items missing, areas of entry etc.
  • A manager will be available at all times during this time to speak to parents, reassure children and direct enquires.
  • Management will assess the situation following a theft and ensure parents are kept up to date with developments relating to the operation of the nursery.


Abduction or threatened abduction of a child:

We have secure safety procedures in place to ensure children are safe while in our care, including safety from abduction. Staff must be vigilant at all times and report any persons lingering around nursery property immediately. All doors and gates to the nursery are locked and cannot be accessed unless staff members allow individuals in. Parents enter the building via secure biometric gate and are reminded on a regular basis not to allow anyone into the building whether they are known to them or not (see Security Procedures policy).


Children will only be released into the care of a designated adult (see arrivals and departures policy for more details). Parents are requested to inform the nursery of any potential custody battles or family concerns as soon as they arise so the nursery is able to support the child. The nursery will not take sides in relation to any custody battle and will remain neutral for the child. If an absent parent arrives to collect their child, the nursery will not restrict access unless a court order is in place. Parents are requested to issue the nursery with a copy of these documents should they be in place.


If a member of staff witnesses an actual or potential abduction from nursery, we have the following procedures which are followed immediately:

  • The police must be called immediately.
  • The staff member will notify management immediately and the manager will take control.
  • The parent(s) will be contacted.
  • All other children will be kept safe and secure and calmed down where necessary.
  • The police will be given as many details as possible including details of the child, description of the abductor, car registration number if used, time and direction of travel if seen and any family situations that may impact on this abduction.


Bomb threat/terrorism attack

If a bomb threat is received at the nursery, the person taking the call will record all details given over the phone as soon as possible and raise the alarm calling 999 and then Stoneleigh Park Security Gate: 02476 696642. Management will follow the fire evacuation procedure or as directed by the emergency services to ensure the safety of all on the premises. In the event that there is a threat outside of property either outside the main gates or inside the garden, all rooms are required to take children to the following points and await management instruction:

  • BABY ROOM: gather children behind the peg wall in the sleeping/non walkers area away from the glass doors leading to the hall.
  • TODDLER ROOM: Guide children to join the Junior room and gather them behind the corner peg wall on the carpeted area.
  • PRE-SCHOOL JUNIORS: gather children behind the corner peg wall on the carpeted area.
  • PRE-SCHOOL: If possible, all children will be escorted over to the main building to join the children in Baby Room. In the event that is not possible, all children should huddle and seek shelter in the book corner in the right-hand preschool room – behind the wall, with backs against the wall and if necessary due to numbers, snake out into the corridor and welly walk.
  • Management will secure all doors to prevent access and follow the emergency procedures above.

Other incidents

All incidents will be managed by the manager on duty and all staff will co-operate with any emergency services on the scene. Any other incident that requires evacuation will follow the fire plan. Other incidents e.g. no water supply will be dealt with on an individual basis taking into account the effect on the safety, health and welfare of the children and staff in the nursery.


The nursery manager will notify Ofsted in the event of a critical incident as soon as practicably possible but always within 14 days.


This policy was adopted on

Signed on behalf of the nursery

Date for review

October 2023

Aimie Luckett

October 2024




At Wren Day Nursery we aim to work together to create a happy community where all children, parents and staff do their best and achieve great things; we aim to work in partnership with parents, carers and professionals providing a focus for discussing the issue of hot drinks scalds. We aim to recognise dangers of hot drinks and take action to avoid/remove the risks, ensuring there are clear expectations – removing doubt and uncertainty.


Hot drinks are the number one cause of scalds among under-fives. They pose a potentially serious risk to young children and can scald a young child 15 minutes after it’s been made. Our priority is to ensure that we avoid/remove risk of injury from spillage of a hot drink. At the same time, there are times when adults (staff, parents and other visitors) enjoy hot drinks and their wellbeing is improved by having them.


This policy aims to lay down guidelines to ensure that the preparation and consumption of hot drinks at Wren Day Nursery poses no risk to children.

  • Hot drinks must be prepared in the kitchen areas, in Pre-school this includes Welly Walk. Under no circumstances should a kettle be used in a room where children are present.
  • If staff are taking a hot drink into a room where children are present, it must be in a lidded, enclosed mug and must be put on the high shelf provided, away from any child.
  • If staff are taking a hot drink outside, it must be in a lidded, enclosed mug and must be placed out of reach of children.
  • If there is not a shelf or a table available for the hot drink to be securely placed away from children, hot drinks must not be consumed outside, even within an enclosed mug.


Particular care must be taken if transporting drinks down the corridor or around Wren Nursery, no children must be present on the route of the hot drink being transported.

If an enclosed container is not available, hot drinks must remain outside the main rooms where children do not have access to them.

  • Baby Room - in the kitchen.
  • Toddler and Pre-school Juniors this is in the kitchenette.
  • Preschool this is in Welly Walk.

All gates leading to these areas must be closed at all times.


Hot drinks may be consumed in an open mug in the kitchen and office areas, where no children are permitted.


Parents drinks

At some events involving parents (e.g. open mornings etc.), staff or those leading the event may wish to serve hot drinks. It may be possible to serve drinks safely to adults, and we aim to use disposable travel cups where possible. If no enclosed container is available an open mug must stay in the same areas as for staff, away from children. If separate spaces cannot be organised, then no hot drinks can be served. It may be possible to serve cold drinks instead.


Subject to risk assessment, preparation of drinks for special events may take place in the staff kitchen or the main kitchen.


Staff responsible for organising or supporting parent events, or hosting visitors, must ensure that parents and visitors understand and follow guidance on hot drinks to ensure children’s safety.


This policy was adopted on

Signed on behalf of the nursery

Date for review

October 2023

Aimie Luckett

October 2024




































EYFS: Section 1



At Wren Day Nursery, we aim to support children’s health, wellbeing, and development by promoting effective toilet training at an appropriate time. We aim to work in partnership to support families in toilet training and understand that doing so enables us to use similar approaches at nursery and home to maintain consistency.


We aim to support children in all areas of their development at their own pace. Toilet training can be a daunting experience for both parents and children, and we will do all we can to support families in this by offering advice, guidance and discussions. We will ensure we identify each individual child’s needs and meet these. Staff will also consider a child’s fluid intake during toilet training.


Children may become distressed and upset during toilet training and at Wren we will not rush or force children to use the toilet; it is important to ensure you do not pressure your child into toilet training and remember that all children learn at a different pace. Accidents are to be expected during toilet training.


Signs of readiness for toilet training:

  • Showing interest in the toilet.
  • Able to follow simple instructions.
  • Able to sit themselves on the toilet.
  • Beginning to show signs of awareness of bowel or bladder movements.
  • Able to communicate verbally or non-verbally.

It is important to remember that children do not have to show these signs before toilet training and that toilet training can be started at any time or age. There are different ways that children can begin their toilet journey, and this can be from a young age. Therefore:


In the Baby Room, for under twos, we will:

  • Ask children to assist in nappy changing routines such as finding their own nappy from their basket.
  • Offer children to sit on the potty who show an interest in toileting, at nursery or at home.
  • Offer children to sit on the potty who show awareness of bowel and bladder movements.
  • Offer real nappies and a doll potty in the home corner for children to explore putting the dolls on the potty and putting on/taking nappies off the dolls.
  • Praise children for all achievements.

In the Toddler Room, for two-three year olds:

In this room, children have self-access to child-sized toilets with small steps. At this stage we will:

  • Continue to ask children to assist in nappy changing routines such as finding their own nappy from their basket and dressing/undressing themselves after nappy change.
  • Offer children to sit on the potty each nappy change.
  • Offer children to sit on the toilet at different intervals if they are showing an interest in toileting at nursery or at home - particularly before mealtimes and outdoor play, and 20-30 minutes after mealtimes.
  • Offer children to sit on the toilet at different intervals if they are aware of their bowel and bladder movements.
  • Ask parents of children who are interested in using the toilet to provide pull-ups instead of nappies for children to begin to self-access the toilet.
  • Offer real nappies and a doll potty in the home corner for children to explore putting the dolls on the potty and putting on/taking nappies off the dolls.
  • Begin to put the child into pants for short intervals, if they are interested in this and parents consent.
  • Praise children for all achievements.

In the Preschool Junior room and Preschool room, for three years and over:

By the time your child is in Preschool Junior room, they may already be toilet trained and continuing to develop their confidence in this.


For children that move into the Preschool Junior Room in nappies, we will:

  • Ask parents to provide pull-ups instead of nappies for children to begin to self-access the toilet.
  • Send children to the toilet at regular intervals - particularly before mealtimes and outdoor play, and 20-30 minutes after mealtimes.
  • Begin to put the child in pants for short intervals.
  • Regularly encourage children to use the toilet.
  • Continue to encourage, praise and support children.
  • Remain calm and positive.
  • Praise children for all achievements

If your child is in pants during their time in the Preschool Junior Room, we will:

  • Support them with some toileting routines such as wiping their own bottom.
  • Assist children in changing as and when required.
  • Maintain the privacy of children.
  • Continue to offer encouragement, praise and support.

Across the nursery we will ensure:

  • A familiar, DBS-checked member of staff is dealing with toilet training.
  • We maintain the child’s privacy and follow their wishes during toileting, ensuring we do not invade this private time unless they specifically ask us to be there or ask for help.
  • We welcome reward charts if these are beneficial and used consistently at home (please bear in mind we cannot offer children chocolate or sweets as a reward).

How we will support parents and how we ask parents to support us:

  • Offering support, advice and guidance through the toilet training process.
  • Communicate regularly, openly and honestly about your child’s training.
  • Work in partnership, following the same approach.
  • Be consistent with toilet training; try not to swap between pants and nappy as this can be very confusing for the child (children may still require nappies during sleep time although dry during the day).
  • Provide comfortable, lose clothing for children to easily remove themselves.
  • Provide plenty of spare clothes to prepare for accidents.
  • Ensure we remain positive and encourage and praise your child regularly.
  • Try to follow your child’s lead, if they show an interest in using the toilet, encourage this and prepare for toilet training.

Children with additional needs:

Some children with additional needs may not show reliable signs of awareness of bowel or bladder movements and may be developing at a different rate to other children of a similar age. This does not mean toilet training should be delayed but may require a different approach. Non-verbal children can be provided with communication cards to express their interest or need for a nappy change or use of the toilet.

  • Children with additional needs will be offered the same opportunities in each room as all other children.
  • At Wren we will follow the same approach as at home.
  • We will provide alternative access and opportunities for children that require it.
  • We will support children in any way that they may require.


Alongside parents, we work in partnership with outside agencies such as health visitors, IDS (Integrated Disability Service), occupational health and physiotherapists for those children who may require an individualised care plan for toileting. We will put requirements in place for children that have specific needs for their training such as supporting rails or specific pottys/training seats.


Please do not hesitate to speak to your key person or the staff within your room if you have any questions or queries; we can also signpost you to other services such as a Health Visitor should you wish to.

For more advice and support, including bedwetting, constipation and bowel and bladder issues, please access:www.eric.org.uk or call ERIC’s Helpline (0845 370 8008).


This policy was adopted on

Signed on behalf of the nursery

Date for review

October 2023

Aimie Luckett

October 2024















EYFS: 3.55, 3.56, 3.59, 3.61, 3.65, 3.80




At Wren Day Nursery we take all reasonable steps to ensure the safety of children, staff and others on the premises to minimise risks.


Risk assessments

Risk assessments document the hazards/aspects of the environment that needs to be checked on a regular basis. These include who could be harmed, existing controls, the seriousness of the risk/injury and any further action needed to control the risk.


The nursery carries out written risk assessments for all indoor and outdoor areas that are updated at least annually – these are also reviewed as and when new hazards/risks are identified, and as new equipment/resources are purchased. They cover potential risks to children, staff and visitors at the nursery and can be found in each room.


We also complete a visual opening up check by the first member of management in and each room completes an indoor check and outdoor check on a daily basis. The checks are recorded and show any issues and solutions. Any newly identified risks are logged and reported to management to assess the risk and identify actions moving forward. Staff in each room assess risks on an on-going basis throughout the day.


All staff are in-house trained in the risk assessment process to ensure understanding and compliance of how they manage risks. All outings away from the nursery are individually risk assessed and adequately staffed with paediatric first aid trained practitioners.


All outings away from the nursery are individually risk assessed. For more details refer to the visits and outings policy.


This policy was adopted on

Signed on behalf of the nursery

Date for review

October 2023

Aimie Luckett

October 2024



EYFS: 3.65




At Wren Nursery, we recognise the value animals/pets can bring to the emotional needs of children and adults. Caring for animals/pets also gives children the opportunity to learn how to be gentle and responsible for others and supports their learning and development. At Wren we have 1 dog (Luna), 2 cats (Teddy and Billy) and lots of hens.


Our safety procedures are:

  • A documented risk assessment is completed, including considerations for children with any allergies.
  • All pets are homed in an appropriate and secure area of the setting, with areas that are quiet and space away from the children and we minimise the time spent around the children.
  • Only staff have responsibility for cleaning out the animals (where applicable).
  • We ensure all pets have had all of their relevant vaccinations, are registered with the vet and are child friendly.
  • Pets are not allowed near food, dishes, worktops, or food preparation areas. Children will wash their hands with soap and water after handling animals and will be encouraged not to place their hands in their mouths while pets are being handled. Staff explain the importance of this to the children.


Visits to farms

  • A documented risk assessment is completed before any outings/trips (see trips/outings policy).



This policy was adopted on

Signed on behalf of the nursery

Date for review

October 2023

Aimie Luckett

October 2024



EYFS: 3.25, 3.65, 3.66, 3.67


At Wren Nursery, we offer children a range of local outings including walks and visits off the premises. We believe that planned outings and visits complement and enhance the learning opportunities inside the nursery environment and extend children’s experiences. We always seek parental permission for children to be included in such outings.


This policy is used in conjunction with:

  • Missing or lost children procedures
  • Health and safety policy
  • Accident/incident policy


Agricultural site walks

We aim to provide children with opportunities they may not experience at home and are fortunate enough to be situated on a large agricultural park. We use this to explore nature, we allow children risk assessed freedom whilst teaching them about road safety and boundaries when out and about.


Procedures for an agricultural site walk:

  • We have a written general outing risk assessment and a written specific agricultural site risk assessment that we follow, we also risk assess in the moment as each day can differ in circumstances and new hazards/risks may occur. As per section 3.66 of the Early Years Foundation Stage Statutory Framework “The risk assessment does not necessarily need to be in writing; this is for providers to judge”. Considerations below (but not limited to) on the day will be taken for:
    • Events on site
    • Increased traffic
    • Children attending/individual needs
    • Weather
  • We take into consideration the age and stage of children on walks and always maintain our staff: child ratios, lowering this where appropriate.
  • A pre-walk checklist will be carried out by a senior member of staff before the outing to assess any risks or hazards and identify steps to be taken to remove, minimise or manage these.
  • Written permission for walks around the Agricultural site is gained on registration.
  • At least one member of staff will hold a valid and current paediatric first aid certificate.
  • Regular headcounts will be carried out throughout the outing.
  • Fluorescent jackets are optional dependant on surroundings and levels of children out and about.
  • Pushchairs will be taken where necessary and required, reigns will also be available with parents’ permission for children that may require.
  • A fully stocked first aid mini kit will always be taken along with essential medication (inhalers, piriton, epi-pens)
  • A member of management will always be informed of the planned walk and will be made aware of the staff going and the ratio.
  • The fully charged nursery mobile phone will be taken for emergencies.
  • In the event of an accident/emergency, staff will assess the situation. If required, the group will return to nursery immediately and parents/carers will be contacted to collect their child. In the event of a serious accident an ambulance will be called at the scene, as well as parents/carers being contacted. Any extra members of staff on site at nursery will join the group and assist in the safe return to the setting. On any day where there are no supernumerary members of staff to respond to emergencies, walks will not take place.
  • Incidents or accidents meeting the requirements of Ofsted or RIDDOR reporting will be done so as soon as practicably possible but always within 14 days.


Procedures for an off-site trip

Visits and outings are planned using the following procedures along with any local/national guidelines, whatever the length or destination of the visit:

  • A full risk assessment will always be carried out by a senior member of staff before the outing to assess the risks or hazards which may arise for the children, and identify steps to be taken to remove, minimise and manage those risks and hazards. We will endeavour to visit the venue prior to the visit. This will ensure that the chosen venue is appropriate for the age, stage and development of the children and identify any procedures to take place on arrival.
  • Written permission will always be obtained from parents/carers before taking children out on any trip away from the nursery site.
  • We always maintain staff: child ratios although we lower these where possible and required and when out of the site, ensure we always have an extra member of staff.
  • A fully stocked first aid mini kit will always be taken along with essential medication (inhalers, piriton, epi-pens)
  • All staff will be easily recognisable by other members of the group; they will wear the nursery uniform and high visibility vests/jackets.
  • Children will be easily identified by staff when on a trip by high visibility vests/jackets.
  • The fully charged nursery mobile phone will be taken as a means of emergency contact.
  • In the event of an accident, staff will assess the situation. If required, the group will return to nursery immediately and parents/carers will be contacted to collect their child. In the event of a serious accident an ambulance will be called at the scene, as well as parents/carers being contacted. Any extra members of site at nursery will join the group and assist in the safe return to the setting.
  • On any day where there are no supernumerary members of staff to respond to emergencies, trips will not take place.
  • Incidents or accidents meeting the requirements of Ofsted or RIDDOR reporting will be done so as soon as practicably possible but always within 14 days.


Use of vehicles for outings

  • All staff members shall inform parents/carers in advance of any visits or outings involving the transportation of children away from the nursery.
  • All vehicles used in transporting children are properly licensed, inspected and maintained.
  • Parents are asked to provide appropriate child-seats for children to transport them safely.
  • Regular checks are made to the nursery vehicle e.g. tyres, lights etc. and a logbook of maintenance, repairs and services is maintained
  • The nursery vehicle is to be kept in proper working order, is fully insured for business use and is protected by comprehensive breakdown cover.
  • Drivers of vehicles are adequately insured.
  • All vehicles used are fitted to the supplier’s instructions with sufficient numbers of safety restraints appropriate to the age/weight of the children carried in the vehicle. Any minibuses/coaches are fitted with 3-point seat belts.
  • Incidents or accidents meeting the requirements of Ofsted reporting will be done so as soon as practicably possible but always within 14 days.


If a vehicle is used for outings the following procedures will be followed:

  • Ensure seat belts, child seats and booster seats are used.
  • Ensure the maximum seating is not exceeded.
  • All children will be accompanied by a registered member of staff.
  • No child will be left in a vehicle unattended.
  • Extra care will be taken when getting into or out of a vehicle.


Lost children

In the event of a child being lost, the Lost or Missing Child Procedure will be followed. Any incidents or accidents will be recorded in writing and Ofsted will be contacted and informed of any incidents as soon as practicably possible but always within 14 days.


This policy was adopted on

Signed on behalf of the nursery

Date for review

October 2023

Aimie Luckett

October 2024





















EYFS: 3.29


At Wren Nursery we have suitable staffing arrangements to meet the needs of all children and ensure their safety. The nursery manager is responsible for all staff, students, volunteers and agency staff receiving information on health and safety policies and procedures in the nursery in order to ensure they are adequately supervising the children, including whilst they are eating.



We ensure that children are always supervised adequately, whether children are in or out of the building. We ensure this by:

  • A monthly booking system is used to monitor the number of children due to attend each day to ensure that adequate numbers of staff are present. We aim to have a supernumary person available to cover staff absences and emergencies. In extreme circumstances it may be necessary to re-group children or re-organise rooms and activities to ensure that all children are receiving the continued standard of care.
  • Appropriately deploying staff members meeting the ratio and qualification requirements to ensure children’ needs are met and continuing to monitor this across the setting regularly.
  • Children under 2 will be on a 1:3 ratio, children 2-3 years old may be on a 1:5 ratio as stated in the EYFS 2023 where their safety is not compromised and in emergency situations, however Wren will aim to have 2–3-year-olds on a 1:4 ratio where possible. 3+ year olds will be on a 1:8 ratio.
  • The adequate number of staff to children will usually be within sight and hearing of sound and always within sight or
  • Asking parents to sign children in and out of the premises.
  • Carrying out head counts throughout the day and when transitioning from room to room or indoor/outdoor.
  • Risk assessing activities/experiences and equipment to ensure children are not exposed to unnecessary risks, including removal of any choking hazards and fully supervising any activities that may pose this risk.
  • Ensuring children are fully supervised at all times when using water play/paddling pools as we are aware that children can drown in only a few centimetres of water.
  • Taking special care when children are using large apparatus e.g. a climbing frame, and when walking up or down steps/stairs.
  • Support children to identify, minimise and manage risks in their play.
  • Making sure staff recognise and are aware of any dangers relating to bushes, shrubs and plants when on visits/outdoors.
  • Supervising children at all times when eating; monitoring toddlers and babies closely and never leaving babies alone with a bottle.
  • Never leaving babies/children unattended during nappy changing times.
  • Supervising children carefully when using scissors or tools, including using knives in cooking activities where this is required.
  • Strictly following any safety guidelines given by other organisations or companies relating to the hire of equipment or services e.g. hire of a bouncy castle and a member of staff MUST supervise the children at all times.
  • When children are sleeping or resting not all staff are required to stay in the room at the same time, but they must be nearby should they be needed. Regular checks on sleeping children are carried out.
  • Students/volunteer staff under the age of 17 years do not count in the ratios and are supervised at all times. Individuals over 17 years and present on a long-term basis may be included in the ratios if the Nursery Manager considers them to be competent and responsible.
  • We welcome work experience students from schools, colleges or other nurseries and aim to give them a first-hand insight into caring for children, contributing to the successful completion of their studies. Work experience students and volunteer staff are given full instruction regarding their role and responsibilities, including the need to keep our confidentiality policy at all times.
  • We will liaise with tutors to enable students and trainees to fulfil the requirements of their course. We limit the number of students with us at any time in order to maintain our quality of care and enabling the opportunities of one-to-one training.
  • We have employer’s liability insurance and public liability, which covers trainee students and volunteers.
  • At mealtimes children will always be within sight and sound of an adult.


Although we always aim to supervise each and every child, there may be times where accidents or incidents occur without being witnessed by a member of staff.


We understand that children must take calculated risks and every child has a different ability and experience when taking risks. Our staff are able to know the children and can identify the calculated risk for that individual child.


This policy was adopted on

Signed on behalf of the nursery

Date for review

September 2023

Aimie Luckett

September 2024









At Wren Day Nursery we are committed to ensuring that all children are fully protected from the dangers of too much sun and UV rays. Severe sunburn in childhood can lead to the development of malignant melanoma (the most dangerous type of skin cancer) in later life.


We follow guidance from the weather and UV level reports and use the following procedures to keep children safe and healthy in the sun:

  • Children must have their own labelled high factor sun cream with signed consent in children’s contracts for staff to apply. This enables children to have sun cream suitable for their own individual needs. Staff must be aware of the expiry date and send home sunscreen after this date. Nursery will only apply suncream provided by parents/carers to avoid allergens.
  • Children who do not have their own suncream must remain indoors or have limited time outdoors dependant on the UV rating.
  • Children will always have sun cream applied before going outside in the hot weather and at frequent intervals during the day.
  • All children will wear a sunhat outdoors when required – This hat will preferably be of legionnaires design (i.e. with an extended back and side to shield children’s neck and ears from the sun) to provide additional protection.
  • Nursery will also provide spare hats. We use sun safe strategies to encourage children to cover up – ‘no hat, indoor play’.
  • Children’s safety and welfare in hot weather is the nursery’s prime objective so staff will work closely with parents to ensure all appropriate cream and clothing is provided.
  • Staff will make day-to-day decisions about the length of time spent outside depending on the UV levels; children will not be allowed in direct sunlight between 11.00am – 3.00pm on very hot days from March to October, following NHS sun safety advice.
  • Staff will ensure children are wearing suitable clothing both indoors and out during hot weather – we recommend shorts and short sleeved t-shirts.
  • Shaded areas are provided to ensure children are able to still go out in hot weather, cool down or escape the sun should they wish to or need to, and water play is recommended to keep children cool.
  • Children are encouraged to drink water more frequently on sunny or warm days and this will be accessible both indoors and out.
  • Children are made aware of the need for sun hats, sun cream and the need to drink more fluids during their time in the sun.
  • We encourage parents to cover children’s shoulders as these are an area that burns quickly – avoiding vests where possible.

It is recommended that all sunscreens should be:

  • A minimum Sun Protection Factor (SPF) 30.
  • Labelled ‘broad-spectrum’ to provide both UBA and UVB protection and labelled with a UVA symbol (minimum 4 stars)
  • Applied generously to exposed skin 20 minutes before going outdoors when UV levels reach 3 or above.
  • Suncream should be stored in a cool, dry, accessible place.

This policy was adopted on

Signed on behalf of the nursery

Date for review

June 2023

Aimie Luckett

June 2024


Wren Day Nursery

If you are looking for a nursery, Wren is perfectly situated in the heart of Warwickshire, easily accessible for those living locally or commuting from other catchment areas. Catering for all children aged 6 weeks to 5 years.

© All rights reserved wrendaynursery.co.uk | Design by Wirefox.co.uk